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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook To transform the organization’s strategic objectives into action, an action plan is needed. In actuality, the planning detail that comprises an action plan is a mini project plan. There may be several action plans generated from one strategic objective. It is the ... more
Posted by Jerry Rice on Quality Management Division Mar 2, 2021 5:26 PM CST
Featured Article From the QMD Leadership CMC By Sterling Eddy A Call for Better Leaders. Better Futures ABOUT THE AUTHOR Sterling Eddy , FCPA, FCMA, FCMC, is Founder of LeadWell Futures Inc. He has created enterprises, been CEO of organizations, and held governance roles in several businesses and non-profit organizations. In recent years, ... more
Posted by Jerry Rice on Quality Management Division Mar 1, 2021 12:00 AM CST
ABOUT THE AUTHOR Milton Krivokuca is Chair Emeritus of the Master of Science Quality Assurance program at California State University Dominguez Hills. He has also taught master’s classes in critical thinking and quality theories at several universities and has presented papers all over the world as well as countless locations ... more
Posted by Jerry Rice on Quality Management Division Feb 17, 2021 1:56 PM CST

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Norm Howe
Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...
Norm Howe 20h
Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...
Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John
Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...
Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...
Daniel Zrymiak
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Adeel Syed
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Grace Duffy
I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...
Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...
Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...
Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...
Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...
Daniel Zrymiak
Hello, I am pleased to share a presentation, intended for ASQ members, to help realize and maximize the Member ...
Daniel, this is an excellent and very motivating presentation. Thank you for sharing!
Hello Daniel,

Thanks for your sharing. It's very helpful to me.

Sincerely,
Weili
Hi Daniel : This was a excellent presentation and makes me realize how good it is to be part of ASQ. There are other ...
Thank you Dwight Carroll

I actually played up the Saskatchewan theme with the title of Maximizing Yield. It ...
Good Day Daniel,

Hope you are doing well. Thanks so much for this outstanding contribution! In my opinion, this ...
Great presentation Daniel, I posted on the ASQ FD&C myASQ site for easy access for our members.
Thanks for your ...
HI, thank you David Woods ‍ and I would be honorred to have this shred with your local section.

I actually presented ...
Thanks Daniel!
Mark Green
Does anyone have any insight they could share concerning their experience with Enterprise Quality Management ...
You may want to be a bit more specific in your request.
Unfortunately, I am not too familiar myself. In situations ...
Emma Raven
Now 2021 is well underway I wanted to know how your training program has evolved with the pandemic and ...
Hi Emma, great question. I know from my auditing time this year with my clients most have logged fewer training ...
We now complete a majority of our training virtually, when we can.
My company invested time & money by providing the ...
As a trainer I can tell you that some customers halted completely their external training program. On the other ...
Jeremiah Genest
I'm preparing to do video interviews with our C-suite and other key leaders to discuss why quality is important. ...
Jeremiah Genest Feb '21
The 3 most important questions for any leader are

What do you need to change?
What do you need to change to?
How are you ...
Hello Jeremiah,


Ask them about Cost of Quality ... Cost of Non Quality.
  • What do they think of CoQ ?
  • Are they using it ?
  • ...
There’s an old saying that an ounce of prevention is worth a pound of cure. Tell me how that relates to quality. [i.e. ...
Jeremiah,
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...
John Ross John Ross Feb '21
I'd ask them "What Quality means to them", "How do they contribute to Quality in the Organization", "Do they work ...
I would ask how the leader and the leadership team walk the talk, and model quality for the rest of the organization.
Norm Howe Norm Howe Feb '21
Workers are faced every day with choices between quality, safety, profit, people, and environment. How do the ...
Lu Gan Lu Gan Feb '21
What is their definition for "Quality"? How do the company's goals align with the quality goals/objectives?
Here are a few questions for your consideration:
How do they demonstrate the commitment to Quality?
How do they ...
I think most of these questions are not very useful. They assume that CEO's buy into what the quality community ...
Shawn Varela
“Veni, vidi, vici” this phrase, most famously uttered by Julius Caesar is used to symbolize a swift, conclusive ...
Shawn Varela Feb '21
There's a sort of reverse saying, "I hear and I forget, I see and I remember, I do and I understand." For people to ...
Norm Howe Norm Howe Feb '21
" Cogito, vidi, audivi " is another way of saying confirmation bias. People have a preconceived viewpoint and then ...
Susan Gorveatte
Did you know you can publish an article in the Forum? Got quality management related story to share with our ...
Susan Gorveatte Feb '21

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