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"The ideas of control and improvements are often confused with one another. This is because quality control and quality improvement are inseparable." - Kaoru Ishikawa more
Posted by David Woods on Quality Management Division Feb 4, 2023 11:03 AM CST
Project planning tools are defined as a series of systems and methodologies designed to ensure teams are able to accomplish both short- and long-term projects. Project planning tools include charts and graphs designed to track progress, repetition-based approaches to testing and adjusting everyday processes, and other actions that allow ... more
Posted by David Woods on Quality Management Division Feb 4, 2023 10:48 AM CST
"The quality of your work, in the long run, is the deciding factor on how much your services are valued by the world." - Orison Swett Marden more
Posted by David Woods on Quality Management Division Jan 28, 2023 2:18 PM CST

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Houman Mehrabadi
What are your training goals for 2022?

Several goals in training. To earn my ASQW Black Belt, Complete my project management certification, some Udemy ...

Michael Faber
We are an OEM, but use many components purchased from outside vendors (off the shelf items). We often resell the ...
Michael Faber Aug '22
Interesting topic where there are many different aspects to consider and various opinions on it. Using EN 10204 ...
I would say that depending on what industry you are in, consulting company legal counsel may be of benefit. If ...

@Andrew Conway - Thank you, Andrew. This is good and useful information.

@Ron Gilliland - Thank you, Ron. We did indeed seek legal counsel and they made some tweaks to the document we ...

Jose Perez Jose Perez Aug '22
It's more a question of financial risk and reward than of certification. Key question: why have you chosen to ...

@Michael Faber, I work as a quality inspector but do a lot of quality assurance work. A certificate of compliance or ...

We are a distributor of industrial products and often supply what I'd call a "generic" COC on our own letterhead. If ...
Rob Knake Rob Knake Oct '22

@Michael Faber - You may want to look at ISO/IEC 17050 if you haven't already. I am not an expert in this standard, but ...

Eileen Serrano
Quality Management Division is giving you the opportunity to share your knowledge and expertise! Become a ...
Eileen Serrano Aug '19
Dear Sir or Madam,
I would like to speak on leadership please. Could you send me the proposal format please? I ...
Enefola Obida, Please email me with your address so we can discuss the format of the webinars further. The attached ...
Hi Doug,

Hope all is well with you.  I have something I did for the Milwaukee section regarding Force Field Analysis ...
Jeff,
If you wish, fill out our form and we will put you on our webinar list. You can send me an email if this does not ...
Jodi Gallagher
I am from a company who makes Product Identification & Printed Electronics. We just had our AS9100 audit for ...
Jodi Gallagher Nov '22
Hi Jodi,
I am an auditor for ISO9001:2015, not AS9100, but I am curious about the finding. Could you please state the ...

Hi Jodi

To minimize non-conformance’s I would recommend implementing between a three and six sigma depending on ...

@Jodi Gallagher

Hi Jodi,

Without more specifics of the issue, it is hard to provide guidance. However, there are ...

Hi Jodi,
I’ve seen a lot of various options for scrap disposition processes that were created over the years. From ...
Given what you provided, I think the locked container is the best option. I managed an optical disc manufacturing ...

@Jodi Gallagher
Like others are saying, without the details it's hard to know where the auditor is coming from, but ...

Need to be more specific of what you mean by "Control" since it is a very broad statement specially for ...

@Jodi Gallagher
Hi Jodi, I return to continue my thoughts and clarify a bit.

Assuming the auditor's finding is ...

@Jodi Gallagher

Dear Jodi,

Please help us understand the criteria, I presume that AS9100 rev D (in italics) is the ...

Luigi Sille
In his book: Quality without Tears (Philip B. Crosby),  Crosby was talking about: Managers getting employees ...
Luigi Sille Jul '20
Kelly Gau Kelly Gau Jul '20
Luigi, 

This is a great topic to ponder! It is one I have spent time thinking about, having worked in companies that ...
Trust and transparency are very important in order to establish and maintain an engaged and motivated workforce.

...
Daniel Zrymiak:
Trust and transparency are very important in order to establish and maintain an engaged and ...
Hi Janet Lentz ‍ 

This was a good topic raised by Luigi Sille ‍ 

In Canada, there is a prominent public ...
Daniel Zrymiak ‍ :

The funny thing is that everybody, including managers, owners of companies, etc, know why ...
It may seem insignificant, but the first step in motivating people is being motivate as a leader. Because leaders ...
Understanding what can cause employees to become demotivated and what can be done to help motivate them is not a ...
Thanks for sharing James - some really good information to consider and share.  
 
Hi James, Many thanks for sharing. I think very useful and helpful for people to understand why the motivation is ...
I like the 5 categories. One way my son put it most simply was there there are three areas that need to be satisfied to a ...
Douglas Wood
The current CMQ/OE body of knowledge has been out now since 2018, and the next edition of the CMQ/OE handbook is at ...
Douglas Wood Jan '21
We have strategy but I think something that is missing is tactical quality management with practical ...
Greetings,

Though a recent acquisition I became aware of the Shingo model.  Was surprised the current BoK only has ...
This is here but needs to be updated to reflect today's reality: III.B.4 on communication and technology. Teams ...
Jerry Rice Jerry Rice Jan '21
As technology changes accelerate, many Quality/ Organizational Excellence professionals are becoming data ...
    Douglas, 

    I couple of months ago we discuss here in this forum about topics related to the implementation of ...
    Douglas, I think thats a great idea.  I wonder if this can be done programmatically, like comparing two PDF docs to ...
    David,
    This is good. To come up with a list of possible tactics would probably start with a list of common dilemmas. ...
    Danny,
    What was your acquisition? How did you learn about the Shingo model? Was it a book? 
    And, Would you consider ...
    Aimee and Jerry,
    This past year has moved us collectively about a decade forward in applied tech. This sounds like a ...
    Luis,
    Thank your for the link to the Small business discussion thread. While we resist making separate BoKs by ...
    Daniel Zrymiak
    I am sharing an update from ASQ on LinkedIn, advising those with a CMQ/OE of an opportunity to review e-Learning for ...
    Daniel Zrymiak Jun '21

    Dear Sir,

    Well noted ; I trained in CMQ/OE and waiting for online approved Kuwait exam center hold due to covid-19. ...

    Michael Hirt
    Congratulations QMD on receiving the Silver Award for 2021. This is a measure of Division Management ...
    Michael Hirt May '22
    Jerry Rice
    Click the link below to see the final draft of the Statement on Management Accounting that was issued to the ...
    Jerry Rice Jun '18
    This is outstanding.  Thank you for posting and sharing this excellent content.
    Luigi Sille
    Leading a TEAM consisting of different CULTURES.mp4
    Luigi Sille Sep '22
    Norm Howe Norm Howe Sep '22

    @Luigi Sille Here's a great addition to this topic from ASQ's podcast “The Fearless Workplace”: differences in ...

    Latest Resources

    • V.A.4 Qualitative Assessment Qualitative Assessment

      Much of the information used by organizations to measure and track performance consists of quantitative data. Figures such as sales of a particular product, on-time delivery of suppliers, average length of ...

      Date Created: 09/03/2022 05:43 PM
    • V.A.3 Customer Segmentation Customer Segmentation

      One key legacy of the Industrial Age was the trend of mass production. Henry Ford said that following about the people waiting to buy his company's Model Ts, "Any customer can have a car painted any color that he ...

      Date Created: 09/03/2022 05:01 PM
    • Webinar Speaker Submission Packet The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar. 

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      Webinar ...

        Date Created: 05/28/2020 06:42 PM
      • Managing for Quality Webinar Series from Dr. Gregory H. Watson

        This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...

        Date Created: 04/04/2020 02:57 PM
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