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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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  • SBAR For Leadership Communication In Healthcare And Other Industries
    By Kelly L. Podgorny Originally published in the Spring 2020 Quality Management Forum Introduction The concept of SBAR (Situation, Background, Assessment, Recommendation) is a communication tool that was introduced by the American military in the 1940s. It was later targeted specifically for nuclear submarines where concise and relevant ... more
  • II Strategic Plan Development And Deployment
    About this committee: The Strategic Plan Development and Deployment (SPDD) Content Management Committee (CMC) develops and sources content from around the world for YOU, our customer. This content can be used for research, application, or certification and ranges from novice to expert levels. This content is live and we strive to include other ... more
  • CALL FOR BEST PRACTICE CASE STUDIES
    ASQ Improving Healthcare Monograph Series A joint effort of the ASQ Quality Management and Healthcare Divisions A Hospital-based Healthcare QMS Model Is your hospital seeking to improve patient outcomes, safety, and satisfaction? Summary of call for papers: ASQ’s Healthcare and Quality Management divisions are seeking successful and ... more

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Recent Discussions

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Susan Gorveatte 3050
For all QMD members, I am doing a bit of research and I am curious; what are your main sources of quality information?
...
Susan,
As a registered QMS auditor and a retired professional engineer (PE),  I use many sources. I use the ...
I tend to look at the published regulations such as ICH, EMA and USP.  I am in the pharmaceutical industry but have a ...
Gregory Watson 8205
Please see the attached paper to stimulate discussion and get ideas flowing about how quality can play a role in ...
Gregory Watson May '20
Excelent paper Dr Watson .Quality must help to face the pandemic crisis.
Best regards
Eduardo Guaragna
Brasilian ...
A very good paper and topics for stimulating further conversation. I do strongly feel the deployment (more now ...
Jerry Rice 103
Last evening I had the pleasure of hearing Gary Cokins talk about Strategy Management with a Strategy Map and its ...
    Jerry Rice May '20
    Robert Mitchell 407
    I am Section Chair for the ASQ Phoenix Section. Beginning with the development of our 2020 Business Plan & Budget ...
    Robert Mitchell May '20
    Well done, Bob. Good to hear from you. It has been a while since we worked on the Board committees together. Our ...
    Grace Duffy 369
    I have been doing a lot of reading on the subscription services like McKinsey and Company and Knowledge@ Wharton ...
    Grace Duffy May '20
    Jerry Rice 103 Jerry Rice May '20
    I've been doing a lot of OJT on the use of the Microsoft Teams platform lately... including webcam etiquette. Who ...
    A quote from W. Edwards Deming from "Out of the Crisis: is included in our previous post,  People are Part of the ...
    Well said, Jerry and Bill. Where the 1980s and 1990s saw a push for organizations to drive external skills ...
    OJT is CRUCIAL.

    What is happening in your organization?
    During the first 2 weeks of this Lockdown we slowed down a ...
    I'm loving this discussion.  I think now that we can't/shouldn't have additional "outside" representatives ...
    I just read an article by the Association for Talent Development on use of training modes. It shows the percent of ...
    Thank you for the article by the Association for Talent Development, Grace!
    It seems that the pace has accelerated in the past weeks! The projects are moving, the meetings are not stopping, ...
    Well said, Betsaida. We were talking the other day in a Quality Management Division conversation that we have ...
    Peggy Milz 1964
    What did you think about last week's WCQI Virtual?  I really enjoyed both the Opening Keynote with James Clear and ...
    Peggy Milz May '20
    Ofcourse I enjoyed the opening and closing  keynote. Now I am going through on demand recordings.  Well planned. ...
    Peggy Milz 1964
    I woke up this morning and headed out on my morning walk feeling sad that I was not in Columbus getting ready for the ...
    Peggy Milz May '20
    Great discussion starter, Peggy! I am also sad about the cancellation of the conference but I think the Virtual ...
    Tim Dalton 12784 Tim Dalton May '20
    Register? Sure. Where? 
    Have you gone to the Virtual WCQI website to browse the on-demand recordings?Have you ...
    Jerry Rice 103 Jerry Rice May '20
    Tim,

    I believe you can register via this link:

    https://www.eventscribe.com/2020/WCQI/

    Regards,

    Jerry

    Posted by  Tim Dalton  on May 5, 2020 11:23 am

    Register? Sure. Where? 
    Have you gone to the Virtual WCQI website to ...

    I'm with Tim on this one. As a new member leader, I frequently get communications from various entities within ASQ ...
    Christine Kurowski:
    I'm with Tim on this one. As a new member leader, I frequently get communications from various ...
    Michael Vail:
    Christine Kurowski:
    I'm with Tim on this one. As a new member leader, I frequently get ...
    I do what I do most of the time as a Deming advocate, I usually practice Deming 14 points by" Creating constancy of ...

    Thanks for the elevated perspective Dwight! My brief response addresses one of Deming's 14 points.

    One of Dr. ...
    William, I have been practicing and preaching Deming's 14 points since the 80's, I have tested and challenged ...
    Jerry Rice 103
    Here is a recording of the April 20 Webinar entitled  Hiring, training and engaging the new generations in quality ...
      Jerry Rice Apr '20
      Mr. Rice, 
      I do appreciate the enthusiasm for the topic and the new generations in quality management. I am for the ...
      Jerry Rice 103 Jerry Rice Apr '20
      Jerome,

      You make some great points. The underlying processes (especially in a regulated industry) don't change ...
      William Hackett 2192
      My company is presently working with company making ventilators for FDA approval. This is a learning experience. ...
      William Hackett Apr '20
      Hi William,
      How exciting for you and your organization! The realm of mechanical ventilation is fascinating!
      ...
      If this, FDA trials, is something that you will continue on with, learn everything you can about the process. ...
      Hello William,

      I have many inputs and would welcome a conversation.  I've spent a good amount of time in the ...
      Thanks Dan, I work in the manufacturing field, many years in automotive, now in off-road equipment.  Just read ...
      Dan,
      Interesting article.  I was not sure what camp you are in when you stated " I'm in the latter camp".  Could you ...
      Lin Cheng 12617 Lin Cheng Apr '20
      Dan

      What a great write up! Thank you for sharing the insights with us. I'm preparing to take my CQE exam in June ...
      William 
      My back ground is in the manufacturing world I have manged quality for the creation of products like class ...
      William Hackett 2192
      Certified bodies are now conducting certain audits based on ICF, ANAB and IAQG guidance. There are several ...
      William Hackett Apr '20

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