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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

News

  • Get The Most Out Of Your Learning Management System
    Originally Published in the Summer 2020 Quality Management Forum By Joe Wojniak , ASQ CMQ/OE, CQE Are you dissatisfied with learning and development at your company or organization? In an article published by the Harvard Business Review, “Where Companies Go Wrong with Learning and Development” (Glaveski, 2019), 75% of 1,500 managers surveyed ... more
    Posted by Jerry Rice in Quality Management Division on 09/24/2020 06:03 PM
  • Quality Management Body Of Knowledge
    Quality Management Body of Knowledge Navigation Tool (download pdf Format) The Quality Management Body of Knowledge is the same as the Certified Manager of Quality/ Organization Excellence (CMQ/OE) exam body of knowledge. The Quality Management Body of Knowledge is considered current mainstream practice in quality management. It is not ... more
    Posted by Jerry Rice in Quality Management Division on 09/10/2020 09:45 PM
  • Chair’s Message | Peggy Milz
    Peggy Milz Chair ASQ Quality Management Division In my message for the spring edition of the Quality Management Forum , I talked about reviewing our Quality Management Division 2020 Business Plan to see if there were any areas that were at risk of being affected by unexpected events or circumstances and working on mitigating those risks. When I go ... more
    Posted by Jerry Rice in Quality Management Division on 08/26/2020 04:59 PM

Upcoming Events

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Oct
29
How to create content in support of quality management professionals
16
Date & Time
10/29/2020 1:00pm CDT
Nov
05
Strategic Planning and Hoshin Kanri
18
Date & Time
11/05/2020 5:00pm CST
Nov
17
Webinar #12 Managing for Quality Amidst Digital Turbulence
20
Date & Time
11/17/2020 5:00pm CST

Recent Discussions

Relevance
Susan Gorveatte
Remote Auditing Tools and Technology
2 9
Earlier I asked a question whether people loved or hated the "new normal" of conducting remote audits. Now I want to ...
Susan Gorveatte 10d
Daniel Zrymiak Daniel Zrymiak 8d
This is a great question. What would be the scope of the audit?  
Susan Gorveatte Susan Gorveatte 7d
Hi Daniel, I guess I dont have a particular audit scope in mind, I am wondering if we can see a use for drones or other ...
Grace Duffy
How has Quality 4.0 affected training and development ...
4 15
I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ...
Grace Duffy 11d
Gregory Watson Gregory Watson 10d
Dear Grace,
This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
Susan Gorveatte Susan Gorveatte 10d
I love this topic Grace, I want to hear about all of the great ideas to bring Training Needs Analysis and more into the ...
Lisa Shinholster Lisa Shinholster 10d
Dear Grace,
I tend to agree with Greg especially with regard to organizational spending because of COVID-19.  We ...
Grace Duffy Grace Duffy 9d
Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the ...
Luis Iturriaga Morales
Quality Culture in Small Biz
30 105
Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...
Luis Iturriaga Morales 13d
Dominic Cosentino Dominic Cosentino 12d
Kudos Luis.  A dose of reality, finally.  I do enjoy reading all the concepts and ideas presented in this forum as ...
Shelley Baldwin Shelley Baldwin 12d
Luis, Brilliant! You are so right on about quality or lack of it in small businesses.  I never realized that it is why ...
Luis Iturriaga Morales Luis Iturriaga Morales 12d
Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...
Luis Iturriaga Morales Luis Iturriaga Morales 12d
Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...
Raul Martinez Raul Martinez 11d

Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...

Olivia Brown Olivia Brown 10d
That was an epic rant 😀
Gregory Watson Gregory Watson 10d
Dear Luis and colleagues,
From 2017 to to early 2020 I was working with the International Trade Center to develop a ...
David Duffie David Duffie 10d
I had quite the opposite experience with a small Biz company.  
The president wanted to be ISO 9001 certified.  He ...
Luis Iturriaga Morales Luis Iturriaga Morales 10d
Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...
Luis Iturriaga Morales Luis Iturriaga Morales 10d
Dear Gregory,

Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...
Daniel Zrymiak
Quality Improvement Project Tasks from Dr. Imai's ...
3 12
I have found this helpful as project task items for a Kaizen initiative.  This is from Imai's Gemba Kaizen  (pp. ...
Daniel Zrymiak 14d
Gregory Watson Gregory Watson 13d
Dear Dan,
The similarities should not be surprising. Please remember that Imai summarizes what he sees in ...
Daniel Zrymiak Daniel Zrymiak 13d
Hello Gregory Watson ‍ ,

Thank you indeed for the clarification.  I would like to apply this outside of the factory ...
Cristian Bleotu Cristian Bleotu 12d
For me, the mention steps for problem solving, looks very familiar if I am thinking at 8D or even more, at QRQC.

At ...
Debbie Hole
'bubble diagram' download for the BoK
2 17
I'm not sure if I missed it in the QMD Part 3 webinar, but can someone please advise how to download the Interactive ...
Debbie Hole 22d
Jerry Rice Jerry Rice 20d
Debbie,

Thanks for pointing this out. We made some changes recently that made this hard to find. It is being ...
Debbie Hole Debbie Hole 19d
Hi Jerry, 

Thanks so much for your reply.

Regards,
Debbie
William Hackett
Reducing Errors in a Management Review
7 34
As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...
William Hackett 22d
Michael Goff Michael Goff 21d
Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...
Raul Martinez Raul Martinez 21d
Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
Have a ...
David Hehir David Hehir 21d
Very good content and summary.

It will be interesting to track the impact of this years virtual audits on each one of ...
Suresh Prabhakaran Suresh Prabhakaran 20d
Thanks William - Good article . Well done.

One common issue is that the  middle management does not often highlight ...
Jane Keathley Jane Keathley 20d
Your summary of management review risks provides good guidance for someone developing and maintaining a ...
Girish Trehan Girish Trehan 20d
Hello William,
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...
Christopher Chin Christopher Chin 20d
My 0.02$ ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...
Daniel Zrymiak
ASQ Journals - $63 incentive to upgrade from ...
3 32
This is a message to all QMD members who are currently Professional Members of ASQ.

First, congratulations on your ...
Daniel Zrymiak Sep '20
Daniel Zrymiak Daniel Zrymiak 23d
In the pre-Covid era, ASQ Senior Members would receive a special lapel pin (I still have mine, along with my ASQ ...
Larry Cichelli Larry Cichelli 22d
I upgraded to senior member last year and did not receive a lapel pin. Is it possible to get one of those?
Daniel Zrymiak Daniel Zrymiak 21d
i didn't see anything online.  you could try contacting ASQ Customer Care at 1-800-248-1946
James Bossert
MSA Webinar, Oct 16, 2020
3 14
Hello fellow members, I am giving a webinar on continuous MSA on Oct 16 at 10AM Central time
Here is the link:
...
James Bossert Sep '20
Daniel Zrymiak Daniel Zrymiak Sep '20
Hi James Bossert ‍ 

this is great, thank you for sharing

Dan
 
James Bossert James Bossert Sep '20
Thanks Dan,  it is a basic talk but hopefully people will get something from it.  How are you doing?
Arthur Friday Arthur Friday Sep '20
Thanks Jim, due to COVID and having to school/supervise School-age grand-boys while parents are at work, I've ...
Jose Barajas
Becoming a Certified Auditor
13 30
Calling on all Certified Auditors,

I am currently in the process of getting my company AS 9100:2016 certified and I ...
Jose Barajas Sep '20
Daniel Zrymiak Daniel Zrymiak Sep '20
Good luck with your pursuits.  ASQ has peer recognition in multiple types of auditing through the ...
Jerry Rice Jerry Rice Sep '20
Jose,

You may want to check out the ASQ Audit Division Community as well.

Regards,

Jerry
Raul Martinez Raul Martinez Sep '20
Jose Barajas, Prior to my certification exams I took a CQA and CMQOE Refresher Courses online with Tony DeMarinis ...
Jose Barajas Jose Barajas Sep '20
Hi Daniel,

Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...
Jose Barajas Jose Barajas Sep '20
Awesome, thanks for the resource, Jerry!
Jose Barajas Jose Barajas Sep '20
Hi Raul,

I will definitely look Tony up and see about those refresher courses. Thanks for the resource!
Carlos Reyes Carlos Reyes Sep '20
Joe, 

I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...
Jose Barajas Jose Barajas Sep '20
Hi Carlos,

Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.

Thanks for the ...
Janet Ford-McMillan Janet Ford-McMillan Sep '20
Jose,

The study materials from Quality Council of Indiana have helped me get several certifications.  (CQE,CQA)

...
Jose Barajas Jose Barajas Sep '20
I will look into this. Thanks Janet!

-Joe
Susan Gorveatte
Remote Auditing - Pros and Cons - Love 'em or Leave 'em?
16 44
Hi all, I am starting to assemble some material on the pros and cons of Remote Auditing. What do you think? Can you ...
Susan Gorveatte Sep '20
Monica Benson Monica Benson Sep '20
In my last job, our small, rural manufacturing facility had significant issues finding audit services due to the ...
Larry Owen Larry Owen Sep '20
We are preparing to perform our first remote Quality Bench Marking Survey of a remote site. Our clients prefer the ...
Larry Cichelli Larry Cichelli Sep '20
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our external ISO 9001 ...
Susan Gorveatte Susan Gorveatte Sep '20
Larry, I would love to hear the audit outcome. Yes, please post an update and let us know how it all turns out. Good ...
Susan Gorveatte Susan Gorveatte Sep '20
Monica, yes, that's a good point, remote audits are not new. With COVID they are getting their "fifteen minutes of ...
Susan Gorveatte Susan Gorveatte Sep '20
Larry Cichelli:
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our ...
Yolonda Lathon Yolonda Lathon Sep '20
Hello,

I am the Quality Manager at a manufacturing plant in Bedford Park, Illinois. I have been in quality for seven ...
Kim K Burson Kim K Burson Sep '20
Hi all,

I am the Head of QA/QC (for GLP/GMP) and GMP auditor for my company and we perform around 30 external audits a ...
Kaushal Pandya Kaushal Pandya Sep '20
Hey Susan,

That's a great topic for discussion. I have recently conducted a Quality Improvement Audit Remotely, ...
Girish Trehan Girish Trehan Sep '20
Hello Susan,
Good Evening.
I am a Lead Auditor with a leading certifying body.
Based on the client restrictions due ...

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