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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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Description Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook The quality function or department can take several types of support actions relative to the strategic plan’s deployment, as well as ensure that the voice of the customer is addressed throughout the organization’s processes. Quality should be ... more
Posted by Bobby Wheeler on Quality Management Division May 11, 2021 6:06 AM CDT
Featured Article From the QMD Management Elements and Methods CMC By Suresh Lulla ABOUT THE AUTHOR Suresh Lulla is A distinguished alumnus of IIT Bombay, Suresh Lulla has made a mark through his work in the field of Quality. Mr Lulla pioneered the quality movement in India by setting up Qimpro® Consultants in 1987. Often referred to as ‘the Quality ... more
Posted by Jerry Rice on Quality Management Division May 10, 2021 11:31 AM CDT
Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook Measurements for processes are used to indicate the effectiveness of the processes in delivering products and services, such as product/service quality relative to customer satisfaction. Internal operational measures may include inventory turns, efficiency ... more
Posted by Bobby Wheeler on Quality Management Division May 1, 2021 2:48 PM CDT

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Houman Mehrabadi
Hello ASQ members, Have you set a goal (key performance indicator) for measuring training efficiency?

The Kirkpatrick Model is probably the best-known model for analyzing and evaluating the results of training ...

Jeremiah, I am always looking for individuals who may be interested in writing articles on the topic of Training ...
Great Post Houman, thanks for keeping the conversation going.
JASPAL SINGH
Want to stay up-to-date with what is going on in ASQ-QMD Division? Follow our Page for the latest updates. Click to ...
Thanks
Susan Gorveatte
Hi ASQ Members, I am wondering if you have tips on how to organize and maintain your records for RUs, etc. for ...
Hello,
One suggestion: Record/upload your RU point(s) in the recertification journal as soon a RU point is ...
Timeliness is the key for sure.
John Ross
I have an ASQ CQI Third Edition Textbook available for free to anyone taking the CQI exam. I just passed the exam. ...
I would love to have this study book for theexam.
Hi Good Day,
I am interested in the textbook, do you have a soft copy?
Regards
Joel Bajnath
Trinidad and Tobago
Hi John,

If the other two don't work out, I'm interested in the textbook as well. I'm in Texas and am willing to pay for ...
Susan Gorveatte
May Webinar Strengthening the Supply Chain with Remote Audits May 20, 2021 1:00 - 2:00 PM EDT Presentation ...
Sarah Christie
Good Afternoon - Please allow me a moment of your time. My name is Sarah Christie and I am a Doctoral Candidate at ...
Sarah,

Quality Management has to be involved in all levels in an organization. For that level and lower, make sure ...
Hi Sarah,
An excellent initiative!
However, I was about to start the survey when i found the first questions you ...
It is important to gather upper management involvement in QM initiatives, there are important steps to make sure ...
I have submitted my survey, via the link. Based on the observation of others, I do have a concern with recording my ...
Thank you Sheri, Fernando and Humphrey for filling out my survey!! I really appreciate it!!

To answer the question ...
Hi Sarah, my pleasure. Thank you for opening this research channel to understand the reality of quality in our ...
Susan Gorveatte
Hi Folks, Training and Development is part of the BoK. I'm wondering, what Training and Development are would you ...
Hi Susan,
Thanks for posing these questions. I would enjoy a series of webinars on developing curriculum with ...
I'm interested in more software-specific training such as SOUP/COTS/OTS in medical devices and SaMD products.
Hi Susan,

I am responding to your inquiry or training and development needs as part of BoK. I am a returning ASQ ...
Hi Scott, that's a really interesting idea. I am going to raise that with QMD and see what we can do about that. Thanks ...
Rhonda Johnston:
I'm interested in more software-specific training such as SOUP/COTS/OTS in medical devices ...
James Spichiger:
Hi Susan,
Thanks for posing these questions. I would enjoy a series of webinars on developing ...
Susan,
I like your idea of framing a presentation around Blooms Taxonomy....to show how the progression deepens ...
OK, Diana Baldi ‍ let's make this happen!
Hi Susan,
I've been certified since 1995 and teaching the refresher course for the local sections since 1996.
Here ...
Anthony DeMarinis:
Hi Susan,
I've been certified since 1995 and teaching the refresher course for the local ...
Douglas Wood
Excuse me if there are those of you who have written to this topic before, but I would like to see if the subject matter ...
Douglas Wood Apr '21
Christopher Chin
Hello, Not sure if there is an answer already here, but here goes: Are we allowed to post job offers here on the ...
Not sure about the etiquette, but it would be great if you could also post it at:
https://careers.asq.org/jobs
Thanks Gordon. I didn't know the careers section existed. I'll post the opportunity there.
Emma Raven
I thought it would be fun to share what was your most memorable training experience and what made it memorable? My ...
Emma Raven Mar '21
I was in a Problem Solving/CAPA training class, and the instructor started to share the example that was being ...
Great question Emma. I love when the instructor is dynamic and entertaining as well as informed. I once had a high ...
Susan Gorveatte ‍ You've reminded me of my freshman Biology teacher. He stood on the lab table and said ...
Norm Howe Norm Howe Mar '21
Real business stories that directly illustrate the theories being taught are best. Sometimes stories from daily ...

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