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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

News

  • A FIASCO IN LEARNING: Outcomes-Based Education In South African Corporate Risk Management Training
    Originally Published in the Spring 2020 Quality Management Forum By Vittorio Andrea Bollo Introduction It is stated that education should be aimed at creating teaching and learning environments that bring about desired changes in a learner, whether that be regarding acquired knowledge, improved skills, or to positively influence the learner’s ... more
    Posted by Jerry Rice in Quality Management Division on 08/09/2020 12:54 PM
  • Quality Management Division Content Management Committees
    What is a Content Management Committee (CMC)? The Quality Management Division of ASQ has commissioned seven standing subcommittees to manage all Quality Management Division knowledge and content. This includes the development, review and distribution of content across all QMD distribution channels. The subcommittees are arranged by the main ... more
    Posted by Jerry Rice in Quality Management Division on 07/10/2020 01:17 PM
  • Make The Most Of MyASQ In The Quality Management Division Community
    The Quality Management Division has scheduled a webinar series that will walk you through how to make the most of your myASQ experience. These 30-minute modules will take through how to log in, how to find content and participate in discussions. It will also highlight volunteer opportunities to help us create and manage content. The myASQ Quality ... more
    Posted by Jerry Rice in Quality Management Division on 07/10/2020 09:49 AM

Upcoming Events

Relevance
Aug
18
Webinar #8 Understanding the Financial Component of Quality
20
Date & Time
08/18/2020 5:00pm CDT
Aug
27
QMD Part 2- How QMD Content Management Committees Can Supply Vital Knowledge
5
Date & Time
08/27/2020 1:00pm CDT
Sep
10
Managing Quality 4.0 combining ISO 25010 Criteria and ITIL practices
13
Date & Time
09/10/2020 4:00pm CDT
Sep
15
Webinar #9 Strategic Reflections on Kano’s Attractive Quality
20
Date & Time
09/15/2020 5:00pm CDT
Sep
29
Webinar #10 Insights into the Essence of Operational Excellence
23
Date & Time
09/29/2020 5:00pm CDT

Recent Discussions

Relevance
Eileen Serrano
Quality Tools to Cope with the Pandemic
1 14
The COVID pandemic has changed the way we work.  As part of strategies to prevent infections, many organizations ...
Eileen Serrano 3d
Daniel Zrymiak Daniel Zrymiak 3d
As I am working remotely from home, the safeguards relate to the steps taken as an individual citizen and ...
Peggy Milz
Quality Management Division 2021 Strategic Planning ...
4 38
The amazing member leaders of the Quality Management Division Council are getting ready to start our strategic ...
Peggy Milz 11d
Daniel Zrymiak Daniel Zrymiak 10d
Hi Peggy Milz ‍ 

I see our Technical Community as serving two major purposes for our membership:
  • Help members ...
James Troeger James Troeger 7d
Hi Peggy Milz ‍ , 

The two points Daniel Zrymiak ‍  has offered are a great starting point and seemingly help ...
Gregory Watson Gregory Watson 7d
Dear QMD Leaders,

Strategic planning is an interesting problem. We need to know three things: where are we going, ...
Patrick Amoah Sarfo Patrick Amoah Sarfo 3d
Hello Peggy Milz, 

Comrades James, Daniel and Gregory have made wonderful suggestions. 

I will like to add that ...
Heather McCain
Supplier Relationships
1 6
How have your relationships with your suppliers changed due to COVID-19? What are you doing instead of onsite ...
Heather McCain 13d
Benjamin Whitney Benjamin Whitney 10d
As a supplier (EMR system to hospitals ), we've had a drastic shift in how we interact with our clients. We've cut ...
Luigi Sille
Motivating employees
12 109

In his book: Quality without Tears (Philip B. Crosby),  Crosby was talking about: Managers getting employees ...

Luigi Sille 16d
Kelly Gau Kelly Gau 15d
Luigi, 

This is a great topic to ponder! It is one I have spent time thinking about, having worked in companies that ...
Daniel Zrymiak Daniel Zrymiak 15d
Trust and transparency are very important in order to establish and maintain an engaged and motivated workforce.

...
Janet Lentz Janet Lentz 14d
Daniel Zrymiak:
Trust and transparency are very important in order to establish and maintain an engaged and ...
Daniel Zrymiak Daniel Zrymiak 14d
Hi Janet Lentz ‍ 

This was a good topic raised by Luigi Sille ‍ 

In Canada, there is a prominent public ...
Luigi Sille Luigi Sille 14d
Daniel Zrymiak ‍ :

The funny thing is that everybody, including managers, owners of companies, etc, know why ...
Daniel Lathro Daniel Lathro 10d
It may seem insignificant, but the first step in motivating people is being motivate as a leader. Because leaders ...
James Troeger James Troeger 9d
Understanding what can cause employees to become demotivated and what can be done to help motivate them is not a ...
Janeen Skutnik-Wilkinson Janeen Skutnik-Wilkinson 8d
Thanks for sharing James - some really good information to consider and share.  
 
Magsud Aliyev Magsud Aliyev 7d
Hi James, Many thanks for sharing. I think very useful and helpful for people to understand why the motivation is ...
Douglas Wood Douglas Wood 3d
I like the 5 categories. One way my son put it most simply was there there are three areas that need to be satisfied to a ...
Kathleen Labedz
PDCA
3 28
How well does your company culture embrace the concept of Plan-Do-Check-Act (PDCA)…or have they forgotten what ...
Kathleen Labedz 17d
Daniel Zrymiak Daniel Zrymiak 17d
I think that different methods embrace PDCA in their own fashion.  Agile and Sprints are managed in a cyclical way ...
James Troeger James Troeger 17d
Hi Katie, 

Thank you for sharing this PDCA refresher. Your opening sentence rings very true with me on a personal ...
Damir Azimov Damir Azimov 16d
Hi Katie ,
My field is pharmaceuticals, radiopharmaceuticals  and most recently  cosmetic industry . I found ...
Douglas Wood
How does robust process management help you control ...
17 90
First, why is this important? Because every manager needs to help control risk for the organization. Since 2015, ...
Douglas Wood 24d
Daniel Zrymiak Daniel Zrymiak 24d
Hi Douglas Wood ‍ 

This is the most impressive bibliography I have seen for a myASQ post.  Congratulations on such a ...
Timothy King Timothy King 23d
Nice article Doug.  Robust is the right word. Robust means to me both effectiveness and value return.

I like the we ...
Douglas Wood Douglas Wood 23d
In the interest of brevity, I did not mention Hans Rosling's book Factfulness. He echos Kahneman, and adds some key ...
Douglas Wood Douglas Wood 23d
I like the process turtle diagram. There are many 'tools' we know in quality that are powerful aids in general ...
Grace Duffy Grace Duffy 23d
I agree with my colleagues that this is a well thought out and written message. Thank you, Doug. I like the idea of ...
Timothy King Timothy King 22d
OK, here is a question I would love to hear back on:

Has anyone seen what they consider "best practice" in managing ...
Girish Trehan Girish Trehan 22d
The risk based process excellence has multiple approaches for robustness.

Here are my two cents about PFMEA. ...
Patrick Bryant Patrick Bryant 21d
Following.

Mr. King, this is a great question.  My organization is resistant to changes in this regard, having ...
Douglas Wood Douglas Wood 21d
Mr. Bryant,
I sympathize. I do have a few ideas that may help, if you have not done them already. First, during or ...
Douglas Wood Douglas Wood 21d
Mr. Trehan,
In your experience, have you seen where a firm sets a 'magic line' for the RPN in FMEA, and says anything ...
Daniel Zrymiak
Organizational Excellence through Psychological ...
27 115
If, as Quality Management Professionals, we are tasked with achieving Organizational Excellence, then I ...
Daniel Zrymiak 28d
Luigi Sille Luigi Sille 28d

Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe space for ...

Gregory Watson Gregory Watson 28d
Dear Daniel,
Interesting reference to the Google learning. It reflects what the early practitioners of the then ...
Gregory Watson Gregory Watson 28d
Dear Luigi,
I think that the question you posed is insightful: If employees are proclaimed by management to be the ...
Gregory Watson Gregory Watson 28d
Dear Daniel,
One further thought. When W. Edwards Deming proposed his "System of Profound Knowledge" (SPK) in his ...
Luigi Sille Luigi Sille 27d
Dear  Gregory Watson ‍, thanks for the answer. That is what I figured out. It's the year 2020, and management ...
Gregory Watson Gregory Watson 27d
Dear Luigi,
You've got it exactly right - implications also!
Best regards,
Greg
Gregory Tutunjian Gregory Tutunjian 27d
A few (recurring) thoughts:
  1. Don't compare where we/you work to Google (not that this is being done here, overtly, ...
    Gregory Tutunjian Gregory Tutunjian 27d
    "First, what is in first place? Without a doubt for most of the management teams, their first place consideration ...
    Mustafa Shraim Mustafa Shraim 27d
    It should be mentioned here that Deming advocated for this decades ago through his 14 points and SoPK.
    Jerry Rice Jerry Rice 27d
    Luigi Sille:

    Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe ...

    Susan Gorveatte
    How do you search for QMD content?
    7 30
    For all QMD members, I am doing a bit of research and I am curious; what are your main sources of quality information?
    ...
    Susan Gorveatte Jul '20
    Marvin Christensen Marvin Christensen Jul '20
    Susan,
    As a registered QMS auditor and a retired professional engineer (PE),  I use many sources. I use the ...
    Kim K Burson Kim K Burson Jul '20
    I tend to look at the published regulations such as ICH, EMA and USP.  I am in the pharmaceutical industry but have a ...
    Kelly Gau Kelly Gau Jul '20
    Hi Susan,

    I have been in roles where I had to revamp the quality system, and had to learn as I went, without a budget. In ...
    Chris Boytim Chris Boytim Jul '20
    Hi Susan,
    Personally, I don't have just one source for quality information.  But with that being said, I do ...
    Irwin Elengovan Irwin Elengovan Jul '20
    Hi Susan,
    I usually log-in in "MyASQ."
    I keep getting inside, based on my requirements for the day.
    As my roles as a ...
    Jerry Rice Jerry Rice Jul '20
    Chris,

    The Quality Management Division has a series of webinars to help to make the most of the communities on ...
    Susan Gorveatte Susan Gorveatte 10d
    OK, thanks for your responses! I have put together a webinar with QMD on October 5, 2020 at 2:00 pm Central/ 3:00 pm ...
    Gregory Watson
    Managing for Quality to Recover from this Pandemic
    3 70
    Please see the attached paper to stimulate discussion and get ideas flowing about how quality can play a role in ...
    Gregory Watson May '20
    Eduardo Guaragna Eduardo Guaragna May '20
    Excelent paper Dr Watson .Quality must help to face the pandemic crisis.
    Best regards
    Eduardo Guaragna
    Brasilian ...
    Steven Snyder Steven Snyder May '20
    A very good paper and topics for stimulating further conversation. I do strongly feel the deployment (more now ...
    Daniel Zrymiak Daniel Zrymiak 27d
    Thank you Gregory Watson ‍  for taking the time to apply your considerable expertise toward this issue.

    Within ...
    Jerry Rice
    Strategy Management with a Strategy Map and its ...
    0 19
    Last evening I had the pleasure of hearing Gary Cokins talk about Strategy Management with a Strategy Map and its ...
      Jerry Rice May '20

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