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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

News

  • SBAR For Leadership Communication In Healthcare And Other Industries
    By Kelly L. Podgorny Originally published in the Spring 2020 Quality Management Forum Introduction The concept of SBAR (Situation, Background, Assessment, Recommendation) is a communication tool that was introduced by the American military in the 1940s. It was later targeted specifically for nuclear submarines where concise and relevant ... more
    Posted by Jerry Rice in Quality Management Division on 07/01/2020 02:40 PM
  • II Strategic Plan Development And Deployment
    About this committee: The Strategic Plan Development and Deployment (SPDD) Content Management Committee (CMC) develops and sources content from around the world for YOU, our customer. This content can be used for research, application, or certification and ranges from novice to expert levels. This content is live and we strive to include other ... more
    Posted by Jerry Rice in Quality Management Division on 07/01/2020 10:38 AM
  • CALL FOR BEST PRACTICE CASE STUDIES
    ASQ Improving Healthcare Monograph Series A joint effort of the ASQ Quality Management and Healthcare Divisions A Hospital-based Healthcare QMS Model Is your hospital seeking to improve patient outcomes, safety, and satisfaction? Summary of call for papers: ASQ’s Healthcare and Quality Management divisions are seeking successful and ... more
    Posted by Jerry Rice in Quality Management Division on 06/28/2020 06:36 PM

Upcoming Events

Relevance
Jul
21
Webinar #7 Managerial Engineering – Designing Future Firms
18
Date & Time
07/21/2020 5:00pm CDT
Jul
28
QMD Part 1- How to Improve your Member Experience using MyASQ
14
Date & Time
07/28/2020 5:00pm CDT
Aug
03
Basics of Root Cause Analysis
33
Date & Time
08/03/2020 5:00pm CDT
Aug
18
Webinar #8 Understanding the Financial Component of Quality
17
Date & Time
08/18/2020 5:00pm CDT
Sep
10
Managing Quality 4.0 combining ISO 25010 Criteria and ITIL practices
12
Date & Time
09/10/2020 4:00pm CDT

Recent Discussions

Relevance
Susan Gorveatte 3050
How do you search for QMD content?
2 10
For all QMD members, I am doing a bit of research and I am curious; what are your main sources of quality information?
...
Susan Gorveatte 3d
Marvin Christensen 8294 Marvin Christensen 2d
Susan,
As a registered QMS auditor and a retired professional engineer (PE),  I use many sources. I use the ...
Kim K Burson 10330 Kim K Burson 11h
I tend to look at the published regulations such as ICH, EMA and USP.  I am in the pharmaceutical industry but have a ...
Gregory Watson 8205
Managing for Quality to Recover from this Pandemic
2 51
Please see the attached paper to stimulate discussion and get ideas flowing about how quality can play a role in ...
Gregory Watson May '20
Eduardo Guaragna 13626 Eduardo Guaragna May '20
Excelent paper Dr Watson .Quality must help to face the pandemic crisis.
Best regards
Eduardo Guaragna
Brasilian ...
Steven Snyder 5819 Steven Snyder May '20
A very good paper and topics for stimulating further conversation. I do strongly feel the deployment (more now ...
Jerry Rice 103
Strategy Management with a Strategy Map and its ...
0 17
Last evening I had the pleasure of hearing Gary Cokins talk about Strategy Management with a Strategy Map and its ...
    Jerry Rice May '20
    Robert Mitchell 407
    ASQ Phoenix Section'S Strategy Map and BSC
    1 9
    I am Section Chair for the ASQ Phoenix Section. Beginning with the development of our 2020 Business Plan & Budget ...
    Robert Mitchell May '20
    Grace Duffy 369 Grace Duffy May '20
    Well done, Bob. Good to hear from you. It has been a while since we worked on the Board committees together. Our ...
    Grace Duffy 369
    Why is on-the-job training important for the ...
    9 46
    I have been doing a lot of reading on the subscription services like McKinsey and Company and Knowledge@ Wharton ...
    Grace Duffy May '20
    Jerry Rice 103 Jerry Rice May '20
    I've been doing a lot of OJT on the use of the Microsoft Teams platform lately... including webcam etiquette. Who ...
    William M. Hayden 13928 William M. Hayden May '20
    A quote from W. Edwards Deming from "Out of the Crisis: is included in our previous post,  People are Part of the ...
    Grace Duffy 369 Grace Duffy May '20
    Well said, Jerry and Bill. Where the 1980s and 1990s saw a push for organizations to drive external skills ...
    Luigi Sille 380 Luigi Sille May '20
    OJT is CRUCIAL.

    What is happening in your organization?
    During the first 2 weeks of this Lockdown we slowed down a ...
    Susan Gorveatte 3050 Susan Gorveatte May '20
    I'm loving this discussion.  I think now that we can't/shouldn't have additional "outside" representatives ...
    Grace Duffy 369 Grace Duffy May '20
    I just read an article by the Association for Talent Development on use of training modes. It shows the percent of ...
    Susan Peiffer 112 Susan Peiffer May '20
    Thank you for the article by the Association for Talent Development, Grace!
    Betsaida Torres 2323 Betsaida Torres May '20
    It seems that the pace has accelerated in the past weeks! The projects are moving, the meetings are not stopping, ...
    Grace Duffy 369 Grace Duffy May '20
    Well said, Betsaida. We were talking the other day in a Quality Management Division conversation that we have ...
    Peggy Milz 1964
    WCQI Virtual Feedback
    1 7
    What did you think about last week's WCQI Virtual?  I really enjoyed both the Opening Keynote with James Clear and ...
    Peggy Milz May '20
    Mathew Vizhalil 8259 Mathew Vizhalil May '20
    Ofcourse I enjoyed the opening and closing  keynote. Now I am going through on demand recordings.  Well planned. ...
    Peggy Milz 1964
    What are you doing instead of attending the World ...
    17 100
    I woke up this morning and headed out on my morning walk feeling sad that I was not in Columbus getting ready for the ...
    Peggy Milz May '20
    Susan Gorveatte 3050 Susan Gorveatte May '20
    Great discussion starter, Peggy! I am also sad about the cancellation of the conference but I think the Virtual ...
    Tim Dalton 12784 Tim Dalton May '20
    Register? Sure. Where? 
    Have you gone to the Virtual WCQI website to browse the on-demand recordings?Have you ...
    Jerry Rice 103 Jerry Rice May '20
    Tim,

    I believe you can register via this link:

    https://www.eventscribe.com/2020/WCQI/

    Regards,

    Jerry
    Michael Vail 11230 Michael Vail May '20

    Posted by  Tim Dalton  on May 5, 2020 11:23 am

    Register? Sure. Where? 
    Have you gone to the Virtual WCQI website to ...

    Christine Kurowski 8575 Christine Kurowski May '20
    I'm with Tim on this one. As a new member leader, I frequently get communications from various entities within ASQ ...
    Michael Vail 11230 Michael Vail May '20
    Christine Kurowski:
    I'm with Tim on this one. As a new member leader, I frequently get communications from various ...
    Ryan Pauley 13292 Ryan Pauley May '20
    Michael Vail:
    Christine Kurowski:
    I'm with Tim on this one. As a new member leader, I frequently get ...
    Dwight Carroll 12294 Dwight Carroll May '20
    I do what I do most of the time as a Deming advocate, I usually practice Deming 14 points by" Creating constancy of ...

    William M. Hayden 13928 William M. Hayden May '20
    Thanks for the elevated perspective Dwight! My brief response addresses one of Deming's 14 points.

    One of Dr. ...
    Raul Martinez 9666 Raul Martinez May '20
    William, I have been practicing and preaching Deming's 14 points since the 80's, I have tested and challenged ...
    Jerry Rice 103
    Hiring, training and engaging the new generations in ...
    2 30
    Here is a recording of the April 20 Webinar entitled  Hiring, training and engaging the new generations in quality ...
      Jerry Rice Apr '20
      Jerome Fields 7484 Jerome Fields Apr '20
      Mr. Rice, 
      I do appreciate the enthusiasm for the topic and the new generations in quality management. I am for the ...
      Jerry Rice 103 Jerry Rice Apr '20
      Jerome,

      You make some great points. The underlying processes (especially in a regulated industry) don't change ...
      William Hackett 2192
      Working with FDA through the EUA
      7 30
      My company is presently working with company making ventilators for FDA approval. This is a learning experience. ...
      William Hackett Apr '20
      Melanie Galloway 1883 Melanie Galloway Apr '20
      Hi William,
      How exciting for you and your organization! The realm of mechanical ventilation is fascinating!
      ...
      Shane Macquarrie 9734 Shane Macquarrie Apr '20
      If this, FDA trials, is something that you will continue on with, learn everything you can about the process. ...
      Daniel Castle 4501 Daniel Castle Apr '20
      Hello William,

      I have many inputs and would welcome a conversation.  I've spent a good amount of time in the ...
      Dominic Cosentino 6095 Dominic Cosentino Apr '20
      Thanks Dan, I work in the manufacturing field, many years in automotive, now in off-road equipment.  Just read ...
      Jerome Fields 7484 Jerome Fields Apr '20
      Dan,
      Interesting article.  I was not sure what camp you are in when you stated " I'm in the latter camp".  Could you ...
      Lin Cheng 12617 Lin Cheng Apr '20
      Dan

      What a great write up! Thank you for sharing the insights with us. I'm preparing to take my CQE exam in June ...
      Dwight Carroll 12294 Dwight Carroll Apr '20
      William 
      My back ground is in the manufacturing world I have manged quality for the creation of products like class ...
      William Hackett 2192
      Responding to Remote Audits from CBs
      0 27
      Certified bodies are now conducting certain audits based on ICF, ANAB and IAQG guidance. There are several ...
      William Hackett Apr '20

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