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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

News

The Improving Healthcare Monograph Series 3 | Supporting Approaches And Tools
  The Improving Healthcare Monograph Series 3, Supporting Approaches and Tools was released to the public on December 1, 2020. This monograph shares a cross-section of data gathering, analysis, and reporting approaches that a healthcare organization can use in conjunction with its quality management system (QMS). Although the applications ... more
Posted by Jerry Rice on Quality Management Division Dec 1, 2020 3:52 PM CST
Chair’s Message | Peggy Milz
I woke up on October 1st and went on my usual morning walk. I try to use that time to clear my head, plan my day, think about things coming up that need my attention. Only a few minutes into my walk, I had a startling revelation—“It is Q4!” My mind started racing. Where has 2020 gone? How can I only have three months left to complete my goals for the year? How can we ... more
Posted by Jerry Rice on Quality Management Division Nov 27, 2020 2:10 PM CST
2020 Webinar Recordings
Strategic Planning and Hoshin Kanri  With Jd Marhevko and Eric Zink   Recorded November 5th (50 minutes) This talk will take you step by step in helping you to create your own quality strategic plan tied to your business’ strategy so you can show how your team is making a difference; and demonstrating its relevance.  Write Persuasively So Readers ... more
Posted by Jerry Rice on Quality Management Division Nov 13, 2020 2:31 PM CST

Upcoming Events

Relevance
Webinar #13 Quality as an Environmental Mandate
13
Date & Time
12/14/2020 2:00pm CST
Webinar #14 Quality as an Economic Imperative
6
Date & Time
01/21/2021 2:00pm CST
Webinar Series - Managing for Quality
2
Date & Time
02/11/2021 2:00pm CST

Recent Discussions

Relevance
Grace Duffy
Use of technology for leading indicators in ...
5 15
Laser measurements, weight, temperature, speed, and all kinds of indicators help manufacturing reduce ...
Grace Duffy 11d
Gregory Watson Gregory Watson 10d
Dear Grace,
As an engineer I recommend looking at the quality characteristics required in the physical ...
Grace Duffy Grace Duffy 10d
Greg, very well said. I totally agree, using the design function to prevent rather than incur defects during ...
Girish Trehan Girish Trehan 8d
Hello Grace and Greg,

Happy Thanksgiving.

I have spearheaded projects on Disamatic Lines for Grey Iron/ Nodular ...
Gregory Watson Gregory Watson 8d
Dear Girish and Grace,
Yes, your implementation is what Grace referred to as perhaps a level 3 application. ...
Grace Duffy Grace Duffy 8d
What an excellent exchange of ideas. I am working with a colleague doing applied research in use of technology for ...
Susan Gorveatte
Quality Concepts for New Employee Training
4 15
Hi, I am working on a special project and was looking for some input.  When on boarding new (entry-level) quality ...
Susan Gorveatte 24d
Daniel Zrymiak Daniel Zrymiak 23d
I think it is important to have the new employees observe and be mentored by experienced resources.  

I seem to ...
Luis Iturriaga Morales Luis Iturriaga Morales 23d
That is an interesting question. I would think of several topics:
  • I would center some time in explaining the Why of ...
    Susan Gorveatte Susan Gorveatte 23d
    Training, Awareness, and Competence. Those are three excellent points Daniel!
    Susan Gorveatte Susan Gorveatte 23d
    Luis, I love the simulation model idea. I also like the CQIA BoK. I was also considering some of the CQT concepts at ...
    Daniel Zrymiak
    Quality Management and Stakeholder Engagement
    5 23
    I am sharing a presentation I recently delivered at the ASQ Pacific Region conference on the topic of Stakeholder ...
    Daniel Zrymiak 25d
    Girish Trehan Girish Trehan 25d
    Hello Daniel,

    Good Day.

    Stakeholder engagement is an excellent technique for strengthening process control.
    I ...
    Daniel Zrymiak Daniel Zrymiak 25d
    Please refer to this updated version of the presentation.  The last version had incorrect Speaker Notes on slide 2 ...
    Gregory Watson Gregory Watson 24d
    Dear Daniel,
    Although I appreciate what Girish has commented, I don't think it is really on point with your ...
    Daniel Zrymiak Daniel Zrymiak 24d
    Hello Gregory Watson ‍ ,

    The inspiration was from the works of Eduardo Briceño, who distinguishes between the “ ...
    Gregory Watson Gregory Watson 23d
    Dear Daniel,
    Yesterday, I was discussing how AI-related technologies relate to the chain of customers. ...
    Grace Duffy
    5 Levels of Learning based on system maturity
    5
    I recently saw the visual below. It would be interesting to align these 5 levels with Maslow's hierarchy: Level 5  ...
    Grace Duffy Nov '20
    Najlaa Ibrahim
    Quality Processes - Clause no. 4.4
    4 24
    Dear All,  Please note that I am working in Chamber of Commerce (300 employees), and now most of our processes ...
    Najlaa Ibrahim Oct '20
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
    Hello Najlaa,

    I think there is not a straight forward answer to this situation. One thing to consider is that 4.4. in ...
    Christine Hannon Christine Hannon Oct '20
    Najlaa, hello! You might consider the necessary level of detail to satisfy the requirement and add value to your ...
    Gregory Watson Gregory Watson Oct '20
    Dear Najlaa,
    Many organizations that are automating their "enterprise business system" create a similar ...
    Girish Trehan Girish Trehan Nov '20
    Hello Najlaa,

    Congratulations on switching over to the automated Quality Portal.
    Keep it simple, by adopting the ...
    Susan Gorveatte
    Remote Auditing Tools and Technology
    4 17
    Earlier I asked a question whether people loved or hated the "new normal" of conducting remote audits. Now I want to ...
    Susan Gorveatte Oct '20
    Daniel Zrymiak Daniel Zrymiak Oct '20
    This is a great question. What would be the scope of the audit?  
    Susan Gorveatte Susan Gorveatte Oct '20
    Hi Daniel, I guess I dont have a particular audit scope in mind, I am wondering if we can see a use for drones or other ...
    Girish Trehan Girish Trehan Nov '20
    Hello Susan, Daniel
    Good Evening.

    In a recent surveillance remote audit, the host company used a 360⁰ revolving ...
    Susan Gorveatte Susan Gorveatte 24d
    Girish, thanks for your reply. I think Drones are being used more and more. I like the idea of a revolving camera.  ...
    Grace Duffy
    How has Quality 4.0 affected training and development ...
    4 17
    I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ...
    Grace Duffy Oct '20
    Gregory Watson Gregory Watson Oct '20
    Dear Grace,
    This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
    Susan Gorveatte Susan Gorveatte Oct '20
    I love this topic Grace, I want to hear about all of the great ideas to bring Training Needs Analysis and more into the ...
    Lisa Shinholster Lisa Shinholster Oct '20
    Dear Grace,
    I tend to agree with Greg especially with regard to organizational spending because of COVID-19.  We ...
    Grace Duffy Grace Duffy Oct '20
    Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the ...
    Luis Iturriaga Morales
    Quality Culture in Small Biz
    42 174
    Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...
    Luis Iturriaga Morales Oct '20
    Dominic Cosentino Dominic Cosentino Oct '20
    Kudos Luis.  A dose of reality, finally.  I do enjoy reading all the concepts and ideas presented in this forum as ...
    Shelley Baldwin Shelley Baldwin Oct '20
    Luis, Brilliant! You are so right on about quality or lack of it in small businesses.  I never realized that it is why ...
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
    Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
    Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...
    Raul Martinez Raul Martinez Oct '20

    Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...

    Olivia Brown Olivia Brown Oct '20
    That was an epic rant 😀
    Gregory Watson Gregory Watson Oct '20
    Dear Luis and colleagues,
    From 2017 to to early 2020 I was working with the International Trade Center to develop a ...
    David Duffie David Duffie Oct '20
    I had quite the opposite experience with a small Biz company.  
    The president wanted to be ISO 9001 certified.  He ...
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
    Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...
    Luis Iturriaga Morales Luis Iturriaga Morales Oct '20
    Dear Gregory,

    Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...
    Daniel Zrymiak
    Quality Improvement Project Tasks from Dr. Imai's ...
    3 13
    I have found this helpful as project task items for a Kaizen initiative.  This is from Imai's Gemba Kaizen  (pp. ...
    Daniel Zrymiak Oct '20
    Gregory Watson Gregory Watson Oct '20
    Dear Dan,
    The similarities should not be surprising. Please remember that Imai summarizes what he sees in ...
    Daniel Zrymiak Daniel Zrymiak Oct '20
    Hello Gregory Watson ‍ ,

    Thank you indeed for the clarification.  I would like to apply this outside of the factory ...
    Cristian Bleotu Cristian Bleotu Oct '20
    For me, the mention steps for problem solving, looks very familiar if I am thinking at 8D or even more, at QRQC.

    At ...
    Debbie Hole
    'bubble diagram' download for the BoK
    2 18
    I'm not sure if I missed it in the QMD Part 3 webinar, but can someone please advise how to download the Interactive ...
    Debbie Hole Oct '20
    Jerry Rice Jerry Rice Oct '20
    Debbie,

    Thanks for pointing this out. We made some changes recently that made this hard to find. It is being ...
    Debbie Hole Debbie Hole Oct '20
    Hi Jerry, 

    Thanks so much for your reply.

    Regards,
    Debbie

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