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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

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II.C.1 Tactical Plans
Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook To transform the organization’s strategic objectives into action, an action plan is needed. In actuality, the planning detail that comprises an action plan is a mini project plan. There may be several action plans generated from one strategic objective. It is the ... more
Posted by Jerry Rice on Quality Management Division Mar 2, 2021 5:26 PM CST
Societal Leadership And The 4C Framework
Featured Article From the QMD Leadership CMC By Sterling Eddy A Call for Better Leaders. Better Futures ABOUT THE AUTHOR Sterling Eddy , FCPA, FCMA, FCMC, is Founder of LeadWell Futures Inc. He has created enterprises, been CEO of organizations, and held governance roles in several businesses and non-profit organizations. In recent years, ... more
Posted by Jerry Rice on Quality Management Division Mar 1, 2021 12:00 AM CST
Featured Article - Enhancing The Certified Quality Manager/ Organizational Excellence Body Of Knowledge For Promoting Organization Excellence
ABOUT THE AUTHOR Milton Krivokuca is Chair Emeritus of the Master of Science Quality Assurance program at California State University Dominguez Hills. He has also taught master’s classes in critical thinking and quality theories at several universities and has presented papers all over the world as well as countless locations ... more
Posted by Jerry Rice on Quality Management Division Feb 17, 2021 1:56 PM CST

Upcoming Events

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Watson Webinar #16 Quality as a Human Right
23
Date & Time
03/11/2021 2:00pm CST
Post Doc Research: Applying Leading Indicators in Cost of Quality (CoQ) and Quality space using technology monitoring and data gathering
26
Date & Time
03/18/2021 5:00pm CDT
Transforming organizational culture: a PDCA approach
54
Date & Time
04/08/2021 5:00pm CDT
Watson Webinar #17 Quality as a Political Policy
18
Date & Time
04/15/2021 2:00pm CDT
Watson Webinar #18 Quality for our Manifest Destiny
15
Date & Time
05/06/2021 2:00pm CDT

Recent Discussions

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Daniel Zrymiak
Networking at Quality Conferences - 5 Years Ago and 5 ...
3 10
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Daniel Zrymiak 5d
Daniel Zrymiak Daniel Zrymiak 5d
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Gregory Watson Gregory Watson 4d
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Luis Iturriaga Morales Luis Iturriaga Morales 3d
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Adeel Syed
Rules for Switching Certification Bodies
1 8
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed 10d
Luis Iturriaga Morales Luis Iturriaga Morales 9d
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Grace Duffy
What does a skills analysis look like for implementing ...
4 18
I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...
Grace Duffy 10d
Susan Gorveatte Susan Gorveatte 9d
Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...
Susan Peiffer Susan Peiffer 9d
Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...
Grace Duffy Grace Duffy 9d
Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...
Tim Dalton Tim Dalton 8d
Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...
Daniel Zrymiak
Sharing presentation on getting "Maximum Yield from ...
8 81
Hello, I am pleased to share a presentation, intended for ASQ members, to help realize and maximize the Member ...
Daniel Zrymiak 13d
Mark Tarrien Mark Tarrien 12d
Daniel, this is an excellent and very motivating presentation. Thank you for sharing!
Weili Liu Weili Liu 11d
Hello Daniel,

Thanks for your sharing. It's very helpful to me.

Sincerely,
Weili
Dwight Carroll Dwight Carroll 10d
Hi Daniel : This was a excellent presentation and makes me realize how good it is to be part of ASQ. There are other ...
Daniel Zrymiak Daniel Zrymiak 9d
Thank you Dwight Carroll ‍

I actually played up the Saskatchewan theme with the title of Maximizing Yield. It ...
David Woods David Woods 8d
Good Day Daniel,

Hope you are doing well. Thanks so much for this outstanding contribution! In my opinion, this ...
Paul Mignon Paul Mignon 7d
Great presentation Daniel, I posted on the ASQ FD&C myASQ site for easy access for our members.
Thanks for your ...
Daniel Zrymiak Daniel Zrymiak 5d
HI, thank you David Woods ‍ and I would be honorred to have this shred with your local section.

I actually presented ...
David Woods David Woods 5d
Thanks Daniel!
Mark Green
Insight Needed on a Particular Software - Enterprise ...
1 13
Does anyone have any insight they could share concerning their experience with Enterprise Quality Management ...
Mark Green 17d
Shawn Varela Shawn Varela 16d
You may want to be a bit more specific in your request.
Unfortunately, I am not too familiar myself. In situations ...
Emma Raven
How has your training program evolved?
3 12
Now 2021 is well underway I wanted to know how your training program has evolved with the pandemic and ...
Emma Raven 20d
Susan Gorveatte Susan Gorveatte 16d
Hi Emma, great question. I know from my auditing time this year with my clients most have logged fewer training ...
Jami Silar Jami Silar 13d
We now complete a majority of our training virtually, when we can.
My company invested time & money by providing the ...
Luis Iturriaga Morales Luis Iturriaga Morales 13d
As a trainer I can tell you that some customers halted completely their external training program. On the other ...
Jeremiah Genest
Interview Questions for a Leader on the importance of ...
10 37
I'm preparing to do video interviews with our C-suite and other key leaders to discuss why quality is important. ...
Jeremiah Genest Feb '21
Anthony DeMarinis Anthony DeMarinis 27d
The 3 most important questions for any leader are

What do you need to change?
What do you need to change to?
How are you ...
Francois Denis Francois Denis 27d
Hello Jeremiah,


Ask them about Cost of Quality ... Cost of Non Quality.
  • What do they think of CoQ ?
  • Are they using it ?
    • ...
Philip Malowitz Philip Malowitz 27d
There’s an old saying that an ounce of prevention is worth a pound of cure. Tell me how that relates to quality. [i.e. ...
Steve Brown Steve Brown 27d
Jeremiah,
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...
John Ross John Ross 27d
I'd ask them "What Quality means to them", "How do they contribute to Quality in the Organization", "Do they work ...
Aimee Siegler Aimee Siegler 27d
I would ask how the leader and the leadership team walk the talk, and model quality for the rest of the organization.
Norm Howe Norm Howe 27d
Workers are faced every day with choices between quality, safety, profit, people, and environment. How do the ...
Lu Gan Lu Gan 27d
What is their definition for "Quality"? How do the company's goals align with the quality goals/objectives?
Akhilesh Manchanda Akhilesh Manchanda 27d
Here are a few questions for your consideration:
How do they demonstrate the commitment to Quality?
How do they ...
Gregory Watson Gregory Watson 26d
I think most of these questions are not very useful. They assume that CEO's buy into what the quality community ...
Shawn Varela
Cogito, Vidi, Audivi
2 14
“Veni, vidi, vici” this phrase, most famously uttered by Julius Caesar is used to symbolize a swift, conclusive ...
Shawn Varela Feb '21
David Manalan David Manalan Feb '21
There's a sort of reverse saying, "I hear and I forget, I see and I remember, I do and I understand." For people to ...
Norm Howe Norm Howe 27d
" Cogito, vidi, audivi " is another way of saying confirmation bias. People have a preconceived viewpoint and then ...
Susan Gorveatte
Call for Articles
7
Did you know you can publish an article in the Forum? Got quality management related story to share with our ...
Susan Gorveatte Feb '21
Luis Iturriaga Morales
Learning to see
15 65
So I recently have been invited to give a talk in a quality related event. Over the past several years, as a quality ...
Luis Iturriaga Morales Feb '21
Timothy Whetten Timothy Whetten Feb '21
Hi Louis,

Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...
    Norm Howe Norm Howe Feb '21
    All the topics you mention are important to a quality audit system. But I would say that the most important resource ...
    Philip Malowitz Philip Malowitz 27d
    In a broad team event, we had the operator walk thru the specifics of what they did for each of the work instructions ...
    Luis Iturriaga Morales Luis Iturriaga Morales 26d
    Great points Timothy. I definitively agree that we must teach observation and promote it. And seeing from ...
    Luis Iturriaga Morales Luis Iturriaga Morales 26d
    I absolutely agree Norm. It is necessary to take the time. Your insight in talking with people is just spot on. What ...
    Luis Iturriaga Morales Luis Iturriaga Morales 26d
    Nice example Philip, without observing with the operator this critical insight about what was missing in the work ...
    Gregory Watson Gregory Watson 25d
    Dear Luis,
    This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...
    Emmanuel Uche Emmanuel Uche 24d
    Thank you for this great information Greg! I look forward to the webinar invites!

    Thanks again!
    Manny
    Norm Howe Norm Howe 23d
    Hi Luis, The most important way to get the workers to talk is to listen. Really listen. We've all talked to people who ...
    Luis Iturriaga Morales Luis Iturriaga Morales 23d
    Dear Greg,

    Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...

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