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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.

Quality Management Body of Knowledge
Content Management Committees
Quality Management Forum - Back Issues
Webinar Recordings
Quality Management Division Leadership Team (2020-2021)
Watson Webinar Series - Managing for Quality
- Do you want to know how to coach business leaders in making better decisions, interpreting operational data, and applying quality as the means to improve organizational performance? Is it your personal responsibility to formulate or lead quality activities in your company? This lecture series by Dr. Gregory H. Watson is intended to help the organization-wide leader of the quality function improve their capacity to advise executives in the important matter of making decisions to enhance overall quality.

News

II.C.4 Quality In Strategic Deployment

Description Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook The quality function or department can take several types of support actions relative to the strategic plan’s deployment, as well as ensure that the voice of the customer is addressed throughout the organization’s processes. Quality should be ... more

Posted by Bobby Wheeler on Quality Management Division May 11, 2021 6:06 AM CDT

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Quality In India: Five Decades

Featured Article From the QMD Management Elements and Methods CMC By Suresh Lulla ABOUT THE AUTHOR Suresh Lulla is A distinguished alumnus of IIT Bombay, Suresh Lulla has made a mark through his work in the field of Quality. Mr Lulla pioneered the quality movement in India by setting up Qimpro® Consultants in 1987. Often referred to as ‘the Quality ... more

Posted by Jerry Rice on Quality Management Division May 10, 2021 11:31 AM CDT

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II.C.3 Organizational Performance Measurement

Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook Measurements for processes are used to indicate the effectiveness of the processes in delivering products and services, such as product/service quality relative to customer satisfaction. Internal operational measures may include inventory turns, efficiency ... more

Posted by Bobby Wheeler on Quality Management Division May 1, 2021 2:48 PM CDT

Upcoming Events

May

Assess and Improve your Healthcare QMS with these tools

Date & Time

05/20/2021 5:00pm CDT

Jun

Webinar Series - Driving process management culture through 3 vital questions

Date & Time

06/02/2021 5:00pm CDT

Jun

Webinar Series - Driving process management culture through 3 vital questions

Date & Time

06/16/2021 5:00pm CDT

Jul

Webinar Series - Driving process management culture through 3 vital questions

Date & Time

07/21/2021 5:00pm CDT

Nov

Quality: People Before Process

Date & Time

11/03/2021 5:00pm CDT

Recent Discussions

KPI - training efficiency

3 10

Hello ASQ members, Have you set a goal (key performance indicator) for measuring training efficiency?

Houman Mehrabadi 2d

The Kirkpatrick Model is probably the best-known model for analyzing and evaluating the results of training ...

Jeremiah, I am always looking for individuals who may be interested in writing articles on the topic of Training ...

Great Post Houman, thanks for keeping the conversation going.

ASQ-QMD Linkedin Page

1 5

Want to stay up-to-date with what is going on in ASQ-QMD Division? Follow our Page for the latest updates. Click to ...

JASPAL SINGH 3d

Thanks

Maintaining Certification Records

2 8

Hi ASQ Members, I am wondering if you have tips on how to organize and maintain your records for RUs, etc. for ...

Susan Gorveatte 3d

Hello,
One suggestion: Record/upload your RU point(s) in the recertification journal as soon a RU point is ...

Timeliness is the key for sure.

ASQ CQI Handbook

3 14

I have an ASQ CQI Third Edition Textbook available for free to anyone taking the CQI exam. I just passed the exam. ...

John Ross 4d

I would love to have this study book for theexam.

Hi Good Day,

I am interested in the textbook, do you have a soft copy?

Regards

Joel Bajnath

Trinidad and Tobago

18h

Hi John,

If the other two don't work out, I'm interested in the textbook as well. I'm in Texas and am willing to pay for ...

Want free training on remote audits? Join me as I speak ...

May Webinar Strengthening the Supply Chain with Remote Audits May 20, 2021 1:00 - 2:00 PM EDT Presentation ...

Susan Gorveatte 12d

Help a Doctoral Candidate out!!

6 27

Good Afternoon - Please allow me a moment of your time. My name is Sarah Christie and I am a Doctoral Candidate at ...

Sarah Christie 15d

14d

Sarah,

Quality Management has to be involved in all levels in an organization. For that level and lower, make sure ...

14d

Hi Sarah,
An excellent initiative!
However, I was about to start the survey when i found the first questions you ...

13d

It is important to gather upper management involvement in QM initiatives, there are important steps to make sure ...

12d

I have submitted my survey, via the link. Based on the observation of others, I do have a concern with recording my ...

Thank you Sheri, Fernando and Humphrey for filling out my survey!! I really appreciate it!!

To answer the question ...

Hi Sarah, my pleasure. Thank you for opening this research channel to understand the reality of quality in our ...

Training and Development Needs

10 44

Hi Folks, Training and Development is part of the BoK. I'm wondering, what Training and Development are would you ...

Susan Gorveatte 24d

22d

Hi Susan,
Thanks for posing these questions. I would enjoy a series of webinars on developing curriculum with ...

21d

I'm interested in more software-specific training such as SOUP/COTS/OTS in medical devices and SaMD products.

21d

Hi Susan,

I am responding to your inquiry or training and development needs as part of BoK. I am a returning ASQ ...

17d

Hi Scott, that's a really interesting idea. I am going to raise that with QMD and see what we can do about that. Thanks ...

17d

Rhonda Johnston:
I'm interested in more software-specific training such as SOUP/COTS/OTS in medical devices ...

17d

James Spichiger:
Hi Susan,
Thanks for posing these questions. I would enjoy a series of webinars on developing ...

16d

Susan,
I like your idea of framing a presentation around Blooms Taxonomy....to show how the progression deepens ...

13d

OK, Diana Baldi ‍ let's make this happen!

12d

Hi Susan,
I've been certified since 1995 and teaching the refresher course for the local sections since 1996.
Here ...

11d

Anthony DeMarinis:
Hi Susan,
I've been certified since 1995 and teaching the refresher course for the local ...

What are the personal/ technical/ knowledge/ other ...

Excuse me if there are those of you who have written to this topic before, but I would like to see if the subject matter ...

Douglas Wood Apr '21

Message board etiquette - posting a job offer

2 12

Hello, Not sure if there is an answer already here, but here goes: Are we allowed to post job offers here on the ...

Christopher Chin Apr '21

Apr '21

Not sure about the etiquette, but it would be great if you could also post it at:
https://careers.asq.org/jobs

Apr '21

Thanks Gordon. I didn't know the careers section existed. I'll post the opportunity there.

Making Training Stick

4 16

I thought it would be fun to share what was your most memorable training experience and what made it memorable? My ...

Emma Raven Mar '21

Mar '21

I was in a Problem Solving/CAPA training class, and the instructor started to share the example that was being ...

Mar '21

Great question Emma. I love when the instructor is dynamic and entertaining as well as informed. I once had a high ...

Mar '21

Susan Gorveatte ‍ You've reminded me of my freshman Biology teacher. He stood on the lab table and said ...

Mar '21

Real business stories that directly illustrate the theories being taught are best. Sometimes stories from daily ...

Latest Resources

Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar.

(Click to Enlarge)

Webinar ...
Date Created: 05/28/2020 01:42 PM
Managing for Quality
Webinar Series from Dr. Gregory H. Watson

This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 09:57 AM
Quality Management Forum - Back Issues Quality Management Division Peer Reviewed Quarterly Journal

2021 Spring
2020 Fall
2020 Summer
2020 Spring
2019 Winter
2019 Fal l
2019 Summer
2019 Spring
2018 Winter
2018 Fall
2018 Summer
2018 Spring
2017 Winter
2017 Fall
2017 Summer
...
Date Created: 03/10/2020 12:16 PM
Quality Management Division Leadership Team (2020-2021) Elected Officers
Chair – Peggy Milz
Chair Elect – Denis Devos
Secretary – Michael Hirt
Immediate Past Chair – Jerry Rice

Appointed Officers
Vice Chair Finance – Karen Ambrosic-Tolf
Vice Chair Governance and Operations – Daniel ...
Date Created: 11/29/2019 06:29 PM

Community Information

Category:

Technical

Description:

Make the Most of Your myASQ Experience

Quality Management Forum Author Submission Packet

QMD Webinar Presenter Submission Packet

Healthcare Quality and Improvement Committee

QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award

QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.

QMD VISION
A community where people, organizations and society are engaged in continual improvement.

History of the ASQ Quality Management Division

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