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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

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Featured Article - Innovation (or Should I Say Resilience) In Trying Times
Creating from Uncertainty Using 3 Vital Questions® About the Author Ann-Marie Flinn is the President and Founder of Champion Foundational Change Agency , specializing in human and organizational performance. “We help drive engagement and reduce burnout so individuals, teams and organizations can perform to their full potential.” A ... more
Posted by Jerry Rice on Quality Management Division Jan 22, 2021 6:40 PM CST
Featured Article - Leveraging The Benefits Of The EFQM Innovation Lens And ISO56002 Innovation Management Systems Guidance
About the author Dr. Denis Leonard is an ASQ Fellow, Edwards and Feigenbaum Medallist, and a trained EFQM Assessor and Innovation Leader.  He is a member of the QMDs Organizational Excellence Technical Committee and is Head of Integrated Management Systems with GRAHAM in the UK. Dr. Leonard can be reached ... more
Posted by Jerry Rice on Quality Management Division Dec 22, 2020 8:32 AM CST
The Fall 2020 Quality Management Forum Is Here!
Editor’s Notes | Sandy L. Furterer Welcome to the Fall 2020 issue of the Quality Management Forum. Hope you are all doing well despite  Sandy L. Furterer, PhD, MBA, is an associate professor and department chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which ... more
Posted by Geneva Bowman on Quality Management Division Dec 7, 2020 7:12 PM CST

Upcoming Events

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Management 2.0 for Practitioners and Managers
26
Date & Time
01/28/2021 5:00pm CST
Webinar #15 Quality as a Social Responsibility
17
Date & Time
02/11/2021 2:00pm CST
Webinar #16 Quality as a Human Right
13
Date & Time
03/11/2021 2:00pm CST

Recent Discussions

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Muhammed Ozcan
New Member interested in CMQ/OE and CSSBB
2 12
Dear All, I’m a new member of ASQ and the Quality Management Division.  I’m a German working and my family and I ...
Muhammed Ozcan 5d
Daniel Zrymiak Daniel Zrymiak 4d
From your description it looks like you would qualify for both.  Given that you have already achieved a Six Sigma ...
Kush Shah Kush Shah 3d
Muhammed,

Thanks for reaching out to ASQ community with your question. I have achieve both these certifications ...
Norm Howe
New member
7
Excited to be a new member of ASQ and the Quality Management Division.  I've been in the quality and manufacturing ...
Norm Howe 6d
Douglas Wood
The next CMQ/OE body of knowledge
18 57
The current CMQ/OE body of knowledge has been out now since 2018, and the next edition of the CMQ/OE handbook is at ...
Douglas Wood 20d
David Woods David Woods 19d
We have strategy but I think something that is missing is tactical quality management with practical ...
Danny Nikolaisen Danny Nikolaisen 19d
Greetings,

Though a recent acquisition I became aware of the Shingo model.  Was surprised the current BoK only has ...
Aimee Siegler Aimee Siegler 19d
This is here but needs to be updated to reflect today's reality: III.B.4 on communication and technology. Teams ...
Jerry Rice Jerry Rice 19d
As technology changes accelerate, many Quality/ Organizational Excellence professionals are becoming data ...
    Luis Iturriaga Morales Luis Iturriaga Morales 19d
    Douglas, 

    I couple of months ago we discuss here in this forum about topics related to the implementation of ...
    Jaspal Gill Jaspal Gill 19d
    Douglas, I think thats a great idea.  I wonder if this can be done programmatically, like comparing two PDF docs to ...
    Douglas Wood Douglas Wood 18d
    David,
    This is good. To come up with a list of possible tactics would probably start with a list of common dilemmas. ...
    Douglas Wood Douglas Wood 18d
    Danny,
    What was your acquisition? How did you learn about the Shingo model? Was it a book? 
    And, Would you consider ...
    Douglas Wood Douglas Wood 18d
    Aimee and Jerry,
    This past year has moved us collectively about a decade forward in applied tech. This sounds like a ...
    Douglas Wood Douglas Wood 18d
    Luis,
    Thank your for the link to the Small business discussion thread. While we resist making separate BoKs by ...
    Douglas Wood
    Tool combinations you have found useful
    12 52
    We all know about the basic quality tools, the new tools, and all the others. Nancy Tague's book is perhaps the best ...
    Douglas Wood 26d
    Grace Duffy Grace Duffy 26d
    Great discussion item, Doug. Yes, I have a trio of well known tools I use often with problem-solving CAPA type ...
    Gregory Watson Gregory Watson 25d
    Dear Doug,
    It seems that I only use tools in combinations. Years ago I noted that each issue analysis or ...
    Douglas Wood Douglas Wood 25d
    Greg,
    Thank you for the points you make. I have intuitively felt these 3 stages apply, but you put it into words very ...
    Carl McBurney Carl McBurney 25d
    Greg, 
    I like your three stage model for problem-solving and I think I have intuitively approached most major ...
    Gregory Watson Gregory Watson 24d
    Dear Doug and Carl,
    I have a perspective on this "singularity of tool selection" approach. Ishikawa and Kume both ...
    Douglas Wood Douglas Wood 23d
    Dr. Watson,
    Your post brings to mind a few things.

    First of all, it took 5 years to realize the use of integrated tool ...
    Douglas Wood Douglas Wood 13d
    I'm a bit surprised at how few responses this post has gotten. Perhaps no one has 'tool strings' that they rely on? We ...
    Grace Duffy Grace Duffy 13d
    Doug, thanks for the memory reminder of what tools start a string of other tools for analysis or problem solving. ...
    Douglas Wood Douglas Wood 11d
    Grace,
    Thank you for your 'string'  If we can find out what others do, we may find more commonality than you expect.

    ...
    David Woods David Woods 2d
    1. Observe & Audit Process/Interview People [P]
    2. Key Observations/Data Collection [P]
    3. Data Analysis> ...
    Susan Gorveatte
    Quality Customer Service in a COVID World
    7
    I am curious to know how organizations are delivering Quality Customer Service in a COVID world.  How has your ...
    Susan Gorveatte Dec '20
    Luigi Sille
    Improvements during this Pandemic?
    16
    Operational improvement/ Continuous improvements during this Pandemic. One thing we can agree on is that the ...
    Luigi Sille Dec '20
    Peggy Milz
    Work-life Integration
    1 12
    One of the topics that came up during our Virtual Networking Salon at last week's Women in Quality Symposium ...
    Peggy Milz Dec '20
    Daniel Zrymiak Daniel Zrymiak Dec '20
    Thank you for sharing this excellent article which displays some very interesting data trends.

    Another ...
    Rizwan Ahmed
    How to prepare for CMQ/OE?
    19 86
    Dear Members,  I am a new member in ASQ.  I need to know how to prepare for certification of Certified Quality ...
    Rizwan Ahmed Dec '20
    Daniel Zrymiak Daniel Zrymiak Dec '20
    As an ASQ Member, you should be able to navigate to the Member Gift page:   ...
    Justin Harris Justin Harris Dec '20
    Aside from the CMQ/OE handbook, 4th edition previously noted, there is a good resource in the Quality Council of ...
    Shawn Varela Shawn Varela Dec '20
    What a GOOD Question Rizwan Ahmed, 

    I should have asked this question long ago.  I am on my third round of taking a ...
    Russell Henderson Russell Henderson Dec '20
    Good morning!
    I am preparing for the exam also. Thanks everyone for the responses. I am studying the CMQ-OE ...
    Timothy King Timothy King Dec '20
    Dear Rizwan-   ASQ has a page on their website for each certification with lots of helpful informsation and links ...
    Lu Gan Lu Gan Dec '20
    Dear Rizwan,

    I also recommend CMQ/OE primer from Quality Council of Indiana. They also provide  Certified ...
    Cynthia Aylen Cynthia Aylen Dec '20
    Excellent responses, especially practice questions.  
    Here are some practical suggestions.  Make sure you ...
    Jerry Rice Jerry Rice Dec '20
    Rizwan,

    I good place to start that will introduce you to the topics is the Quality Management Body of Knowledge ...
    Lisa Hunger Lisa Hunger Dec '20
    Rizwan, 

    Congrats on joining ASQ. I would say the best way to prepare is to 1) start studying the ASQ CQM/OE handbook ...
    Larry Cichelli Larry Cichelli Dec '20
    Also don't discount your own experience as well to prepare for the exam. I'm also working on this. Also take on other ...
    Grace Duffy
    Use of technology for leading indicators in ...
    5 18
    Laser measurements, weight, temperature, speed, and all kinds of indicators help manufacturing reduce ...
    Grace Duffy Nov '20
    Gregory Watson Gregory Watson Nov '20
    Dear Grace,
    As an engineer I recommend looking at the quality characteristics required in the physical ...
    Grace Duffy Grace Duffy Nov '20
    Greg, very well said. I totally agree, using the design function to prevent rather than incur defects during ...
    Girish Trehan Girish Trehan Nov '20
    Hello Grace and Greg,

    Happy Thanksgiving.

    I have spearheaded projects on Disamatic Lines for Grey Iron/ Nodular ...
    Gregory Watson Gregory Watson Nov '20
    Dear Girish and Grace,
    Yes, your implementation is what Grace referred to as perhaps a level 3 application. ...
    Grace Duffy Grace Duffy Nov '20
    What an excellent exchange of ideas. I am working with a colleague doing applied research in use of technology for ...
    Susan Gorveatte
    Quality Concepts for New Employee Training
    4 20
    Hi, I am working on a special project and was looking for some input.  When on boarding new (entry-level) quality ...
    Susan Gorveatte Nov '20
    Daniel Zrymiak Daniel Zrymiak Nov '20
    I think it is important to have the new employees observe and be mentored by experienced resources.  

    I seem to ...
    Luis Iturriaga Morales Luis Iturriaga Morales Nov '20
    That is an interesting question. I would think of several topics:
    • I would center some time in explaining the Why of ...
      Susan Gorveatte Susan Gorveatte Nov '20
      Training, Awareness, and Competence. Those are three excellent points Daniel!
      Susan Gorveatte Susan Gorveatte Nov '20
      Luis, I love the simulation model idea. I also like the CQIA BoK. I was also considering some of the CQT concepts at ...

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