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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.

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II.B.6 Legal And Regulatory Factors

Description Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook Legal factors relate to laws, the lawmaking process, and rules for litigation. Laws are established by city, county, province, state, or federal governments—and enforceable by threat of punishment. Understanding the legal requirements of the ... more

Posted by Bobby Wheeler on Quality Management Division Jul 23, 2021 3:58 PM CDT

Quality Management Division Speakers List

Does your ASQ section or division need someone to speak on Quality Management principles? Would your organization benefit hearing from the experts? The Quality Management Division Speakers list can be used to find experts in your area... or a virtual program can be set up with anyone on the list. Canada British Columbia Dawn Ringrose - Consultant, ... more

Posted by Jerry Rice on Quality Management Division Jul 22, 2021 12:21 PM CDT

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New to Quality? Let ASQ's Quality Resources help. Our topic for this week is the Balanced Scorecard.

WHAT IS A BALANCED SCORECARD? A balanced scorecard (BSC) is defined as a management system that provides feedback on both internal business processes and external outcomes to continuously improve strategic performance and results. By bringing together measures around internal processes and external outcomes, a balanced scorecard supports ... more

Posted by David Woods on Quality Management Division Jul 22, 2021 8:14 AM CDT

Upcoming Events

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8 Steps to Create a Successful Virtual Training Strategy

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08/26/2021 5:00pm CDT

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Quality Management and Software Divisions' Virtual Conference

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Nov

Quality: People Before Process

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11/03/2021 5:00pm CDT

Recent Discussions

Control of documented information

9 35

Would anyone like to share with us your good practices on control of documented information? for instance, do you ...

Mingzhi Deng May '19

May '19

We have a small group of people who have write access to an otherwise protected shared drive. They place new ...

May '19

Hello Deng,
Regarding product and process development documents we use the Windchill PLM software from PTC Inc.
...

May '19

We use the same software that we sell to our clients. It includes automatic routing for collaboration on files, ...

May '19

The critical thing in document management is to decide what type of documents you have and how to manage each of the ...

Apr '20

I have a different kind of issue with document management. The organization I'm working with maintain the ...

Apr '20

Brian, the way our documents are set up, they have the original issue date in the document header, then the revision ...

Apr '20

Mingzhi - there is a lot of different practices around Document Control. I have managed both paper-based and eQMS ...

Apr '20

This is a very valuable thread. I am pleased to see the recommendations of the contributors. I am a strong fan of ...

Apr '20

With huge amount of documents we control, we allocated a dedicated team to receive, process and publish approved ...

Organizational Excellence through Psychological ...

31 139

If, as Quality Management Professionals, we are tasked with achieving Organizational Excellence, then I ...

Daniel Zrymiak Jul '20

Jul '20

Daniel Zrymiak ‍ , I totally agree. Psychological safety in the workplace is about providing a safe space for ...

Jul '20

Dear Daniel,
Interesting reference to the Google learning. It reflects what the early practitioners of the then ...

Jul '20

Dear Luigi,
I think that the question you posed is insightful: If employees are proclaimed by management to be the ...

Jul '20

Dear Daniel,
One further thought. When W. Edwards Deming proposed his "System of Profound Knowledge" (SPK) in his ...

Jul '20

Dear Gregory Watson ‍, thanks for the answer. That is what I figured out. It's the year 2020, and management ...

Jul '20

Dear Luigi,
You've got it exactly right - implications also!
Best regards,
Greg

Jul '20

A few (recurring) thoughts:

Don't compare where we/you work to Google (not that this is being done here, overtly, ...

Jul '20

"First, what is in first place? Without a doubt for most of the management teams, their first place consideration ...

Jul '20

It should be mentioned here that Deming advocated for this decades ago through his 14 points and SoPK.

Jul '20

Luigi Sille:
Daniel Zrymiak ‍ , I totally agree. Psychological safety in the workplace is about providing a safe ...

Improvements during this Pandemic?

Operational improvement/ Continuous improvements during this Pandemic. One thing we can agree on is that the ...

Luigi Sille Dec '20

Verifying color

10 33

I am looking for suggestions on inexpensive ways to verify color for paints and laminates in a production ...

Scott Lang Jun '21

Jun '21

Morning Scott,
At the plant I work at, we use a pantone colour book as a quick reference to ensure the colour is ...

Jun '21

Try using some of the paint store apps, like Project Color from Home Depot. Benjamin Moore and Pittsburgh Paint ...

Jun '21

In the past I have created "working standards" to use at the end of the production line. I added these reference ...

Jun '21

Make sure you use the standard that is defined in your internal or customer's spec. They be using AMS-STD-595 color ...

Jun '21

Pantone books could be used for verification. The pantone number could be included in the production paperwork ...

Jun '21

Your solution might come from an old astronomy technique. Before computers, astronomers made discoveries by ...

Jun '21

Thx everyone for your responses so far. I should have been more clear - we already use most of the manual methods you ...

Jun '21

If you're looking for a more standardized non-visual based check I would look into BYK instruments. They have ...

Jun '21

We use a Nix Colour Pro Sensor. It links to an app on a phone or tablet. It's super quick and compares against ...

Jun '21

The Nixsensor mentioned above looks like a good alternative. Just be aware that the sample you are comparing it to ...

Organizational Structures

4 42

The current Quality Management Body of Knowledge includes the topic area Organizational Structures . The ...

Jerry Rice Apr '18

Jun '18

Hi Jerry

I do believe that the quality manager/professional should has a knowledge on organizational structures ...

Jun '18

I agree that organizational structure is a critical factor for systems level quality management. ...

Jun '18

The certification staff and member volunteers involved with the new BOK development are still working out the ...

Aug '18

This is a critical area. Organizations are constantly aligning and realigning, and it is important that quality ...

Calibration vs Verification of Measuring ...

10 93

Looking for collaboration on a standard that prescribes gauge management activities in our business Is anyone ...

Barbara Lynch Feb '20

Feb '20

I work in an industry where we have to meet NSF-14. What paragraph are you looking at?

Feb '20

Hi Ryan,
It is section 9.4.1 and 9.4.2. We are complying with the weekly verification, but it seems excessive. ...

Feb '20

7.1.5.2 of ISO9001:2015 talks about calibration, but very light compared to earlier versions of ISO. We treat ...

Mar '20

Hi Ryan,
It is section 9.4.1 and 9.4.2. We are complying with the weekly verification, but it seems excessive. ...

Mar '20

Barbara,

As I mentioned earlier - We treat the weekly verification like you described - one block per week. We ...

Mar '20

ISO 9001 does not address calibration. It tells us to control our monitoring and measuring resources and ensure ...

Mar '20

Debra,

You are absolutely correct that ISO9001 doesn't specify a frequency. I apologize if my earlier comments ...

Mar '20

A common 483 finding is "calibrated instrument used outside of it's calibrated range". It is best to calibrate ...

Mar '20

NIST requires that as a minimum you calibrate at 25%, 50% 75% and 100% of the range of the instrument. This covers the ...

Mar '20

Hi, Larry. Can you provide the source for the NIST requirement? Thanks!

Becoming a Certified Auditor

13 34

Calling on all Certified Auditors, I am currently in the process of getting my company AS 9100:2016 certified and I ...

Jose Barajas Sep '20

Sep '20

Good luck with your pursuits. ASQ has peer recognition in multiple types of auditing through the ...

Sep '20

Jose,

You may want to check out the ASQ Audit Division Community as well.

Regards,

Jerry

Sep '20

Jose Barajas, Prior to my certification exams I took a CQA and CMQOE Refresher Courses online with Tony DeMarinis ...

Sep '20

Hi Daniel,

Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...

Sep '20

Awesome, thanks for the resource, Jerry!

Sep '20

Hi Raul,

I will definitely look Tony up and see about those refresher courses. Thanks for the resource!

Sep '20

Joe,

I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...

Sep '20

Hi Carlos,

Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.

Thanks for the ...

Sep '20

Jose,

The study materials from Quality Council of Indiana have helped me get several certifications. (CQE,CQA)

...

Sep '20

I will look into this. Thanks Janet!

-Joe

The Problem with Quality Management

7 46

Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...

Norm Howe Mar '21

Mar '21

Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...

Mar '21

Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John

Mar '21

Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...

Mar '21

Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...

Mar '21

Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...

Mar '21

Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...

Mar '21

Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...

Quality Organization Size

6 76

Has anyone seen any survey data on the size of the quality department relative to the rest of the organization? For ...

Alex Tielker Feb '19

Feb '19

Excellent question Alex,one that I've been searching for an answer for some time. As a Quality Manager within a ...

Feb '19

Alex Tielker ‍, I am also interested in any information you receive on this subject. It seems like industry would ...

Feb '19

Alex,

You are absolutely right. There are a lot of factors that go into the size of a quality department. The trend ...

Feb '19

If Jerry Rice ‍ suggestion doesn't work. For a quick and dirty look up a few companies by Industry on LinkedIn, note ...

Feb '19

Thank you for all the suggestions, particularly Jerry Rice. The links you suggested are very close to what I need. ...

Feb '19

Thanks for the feedback!

Strategy Management with a Strategy Map and its ...

Last evening I had the pleasure of hearing Gary Cokins talk about Strategy Management with a Strategy Map and its ...

Jerry Rice May '20

Latest Resources

Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar.

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Webinar ...
Date Created: 05/28/2020 01:42 PM
Managing for Quality
Webinar Series from Dr. Gregory H. Watson

This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 09:57 AM
Quality Management Forum - Back Issues Quality Management Division Peer Reviewed Quarterly Journal

2021 Spring
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Date Created: 03/10/2020 12:16 PM
Quality Management Division Leadership Team (2020-2021) Elected Officers
Chair – Peggy Milz
Chair Elect – Denis Devos
Secretary – Michael Hirt
Immediate Past Chair – Jerry Rice

Appointed Officers
Vice Chair Finance – Karen Ambrosic-Tolf
Vice Chair Governance and Operations – Daniel ...
Date Created: 11/29/2019 06:29 PM

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