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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum. 

News

Chair’s Message | Peggy Milz
In my last Chair’s Message, I talked about goals—wrapping up the Quality Management Division’s 2020 goals and setting goals for 2021. When we set those 2020 goals, none of us could have predicted the COVID-19 pandemic and its effects, including effects on the QMD’s goals. Whether we realize it or not, many of us probably used the plan-do-check-act ... more
Posted by Jerry Rice on Quality Management Division Apr 9, 2021 9:47 AM CDT
The Spring 2021 Quality Management Forum Is Here!
Editor’s Notes | Sandy L. Furterer Sandy L. Furterer PhD, MBA , is an associate professor and department chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which include the ASQ Certified Quality Manager/Organizational Excellence, Certified Quality Engineer, and ... more
Posted by Jerry Rice on Quality Management Division Apr 9, 2021 9:36 AM CDT
How To Create Environments Where People And Results Flourish
Featured Article From the QMD Leadership CMC By Tiziana (Tiz) Benvenuto ABOUT THE AUTHOR Tiziana (Tiz) Benvenuto is a Certified Management Consultant, Leadership Coach and a Barrett Values Centre Certified Practitioner in the Cultural Transformation Tools®. During over nearly 30 years of assisting profit and not-for-profit ... more
Posted by Jerry Rice on Quality Management Division Mar 29, 2021 9:21 AM CDT

Upcoming Events

Relevance
Watson Webinar #17 Quality as a Political Policy
27
Date & Time
04/15/2021 2:00pm CDT
Watson Webinar #18 Quality for our Manifest Destiny
16
Date & Time
05/06/2021 2:00pm CDT
Assess and Improve your Healthcare QMS with these tools
7
Date & Time
05/20/2021 5:00pm CDT
Webinar Series - Driving process management culture through 3 vital questions
26
Date & Time
06/02/2021 5:00pm CDT
Webinar Series - Driving process management culture through 3 vital questions
20
Date & Time
06/16/2021 5:00pm CDT

Recent Discussions

Relevance
Douglas Wood
What are the personal/ technical/ knowledge/ other ...
6
Excuse me if there are those of you who have written to this topic before, but I would like to see if the subject matter ...
Douglas Wood 2d
Christopher Chin
Message board etiquette - posting a job offer
2 12
Hello, Not sure if there is an answer already here, but here goes: Are we allowed to post job offers here on the ...
Christopher Chin 5d
Gordon Perry Gordon Perry 3d
Not sure about the etiquette, but it would be great if you could also post it at:
https://careers.asq.org/jobs
Christopher Chin Christopher Chin 2d
Thanks Gordon. I didn't know the careers section existed. I'll post the opportunity there.
Emma Raven
Making Training Stick
4 13
I thought it would be fun to share what was your most memorable training experience and what made it memorable? My ...
Emma Raven 16d
Aimee Siegler Aimee Siegler 15d
I was in a Problem Solving/CAPA training class, and the instructor started to share the example that was being ...
Susan Gorveatte Susan Gorveatte 15d
Great question Emma. I love when the instructor is dynamic and entertaining as well as informed. I once had a high ...
Aimee Siegler Aimee Siegler 15d
Susan Gorveatte ‍ You've reminded me of my freshman Biology teacher. He stood on the lab table and said ...
Norm Howe Norm Howe 15d
Real business stories that directly illustrate the theories being taught are best. Sometimes stories from daily ...
Susan Gorveatte
ISO 9001 Refresher Quiz for Employees
4 33
Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...
Susan Gorveatte 30d
Kevin Ensign Kevin Ensign 29d
Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...
Faith Allem Faith Allem 28d
I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...
Susan Gorveatte Susan Gorveatte 23d
Thanks, I like the magnet idea, the ISO bling is always a good idea.
Susan Gorveatte Susan Gorveatte 23d
Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...
Dienye Atemie
ISO 9001:2015 - Measurement, analysis and evaluation
12
Hi friends, I need a guide. Is there a simple template or method to measure, analyze and evaluate a set quality ...
Dienye Atemie 30d
Susan Gorveatte
Quality Exercise Ideas for Training Exercise
8 43
Hi, I was looking for ideas for a hands-on activity that I could have our group perform: like a 5S for their home ...
Susan Gorveatte Mar '21
Mark Shelton Mark Shelton Mar '21
5S in a home office is an excellent idea right now, as many people are still working from home. Kitchens are also ...
Susan Gorveatte Susan Gorveatte 30d
Thanks, Mark, I love the kitchen idea.
Jeremiah Genest Jeremiah Genest 27d
There is a fairly well-known video in Lean circles on making toast that seems relevant

...
Faith Allem Faith Allem 26d
Hi Susan,
What a great idea. I look forward to looking into this more myself and seeing what ideas others have as ...
Janet Ford-McMillan Janet Ford-McMillan 25d
I remember the lean activity making paper airplanes. It illustrated the effects of movement of product, tac time ...
Ernestine Harte Ernestine Harte 23d
Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the process - minus ...
Susan Gorveatte Susan Gorveatte 23d
Janet Ford-McMillan:
I remember the lean activity making paper airplanes. It illustrated the effects of ...
Susan Gorveatte Susan Gorveatte 23d
Ernestine Harte:
Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the ...
Norm Howe
The Problem with Quality Management
7 42
Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...
Norm Howe Mar '21
Gregory Watson Gregory Watson Mar '21
Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...
John Ross John Ross Mar '21
Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John
Norm Howe Norm Howe Mar '21
Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...
Gregory Watson Gregory Watson Mar '21
Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...
John Ross John Ross Mar '21
Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...
Norm Howe Norm Howe Mar '21
Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...
Norm Howe Norm Howe 29d
Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...
Daniel Zrymiak
Networking at Quality Conferences - 5 Years Ago and 5 ...
3 12
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Daniel Zrymiak Feb '21
Daniel Zrymiak Daniel Zrymiak Feb '21
Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
Gregory Watson Gregory Watson Feb '21
Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...
Luis Iturriaga Morales Luis Iturriaga Morales Mar '21
Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Adeel Syed
Rules for Switching Certification Bodies
2 10
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed Feb '21
Luis Iturriaga Morales Luis Iturriaga Morales Feb '21
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
Faith Allem Faith Allem 26d
Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...
Grace Duffy
What does a skills analysis look like for implementing ...
4 19
I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...
Grace Duffy Feb '21
Susan Gorveatte Susan Gorveatte Feb '21
Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...
Susan Peiffer Susan Peiffer Feb '21
Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...
Grace Duffy Grace Duffy Feb '21
Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...
Tim Dalton Tim Dalton Feb '21
Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...

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Quality Management Forum Author Submission Packet

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Healthcare Quality and Improvement Committee

QMD Awards
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QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals. 

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​A community where people, organizations and society are engaged in continual improvement. 

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