Welcome
The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.
- Quality Management Body of Knowledge
- Content Management Committees
- Quality Management Forum - Back Issues
- Webinar Recordings
- Quality Management Division Leadership Team (2020-2021)
- Watson Webinar Series - Managing for Quality
- Do you want to know how to coach business leaders in making better decisions, interpreting operational data, and applying quality as the means to improve organizational performance? Is it your personal responsibility to formulate or lead quality activities in your company? This lecture series by Dr. Gregory H. Watson is intended to help the organization-wide leader of the quality function improve their capacity to advise executives in the important matter of making decisions to enhance overall quality.
News
Excerpt From The Certified Manager of Quality/Organizational Excellence Handbook To transform the organization’s strategic objectives into action, an action plan is needed. In actuality, the planning detail that comprises an action plan is a mini project plan. There may be several action plans generated from one strategic objective. It is the ...
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Featured Article From the QMD Leadership CMC By Sterling Eddy A Call for Better Leaders. Better Futures ABOUT THE AUTHOR Sterling Eddy , FCPA, FCMA, FCMC, is Founder of LeadWell Futures Inc. He has created enterprises, been CEO of organizations, and held governance roles in several businesses and non-profit organizations. In recent years, ...
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ABOUT THE AUTHOR Milton Krivokuca is Chair Emeritus of the Master of Science Quality Assurance program at California State University Dominguez Hills. He has also taught master’s classes in critical thinking and quality theories at several universities and has presented papers all over the world as well as countless locations ...
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Recent Discussions
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3
10
Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
Hello, Peggy Milz , Douglas Wood , Stephanie Thompson . These are ideas that could be applied toward the ...
Dear Daniel,
This is a most interesting "thinking experiment!"
When I was consulting to Nokia Mobile Phones in the ...
This is a most interesting "thinking experiment!"
When I was consulting to Nokia Mobile Phones in the ...
Daniel,
Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
1
8
Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...
Adeel Syed
10d
I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...
4
18
I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...
Grace Duffy
10d
Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...
Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...

Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...

Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...
8
81
Hello, I am pleased to share a presentation, intended for ASQ members, to help realize and maximize the Member ...
Daniel Zrymiak
13d

Daniel, this is an excellent and very motivating presentation. Thank you for sharing!

Hello Daniel,
Thanks for your sharing. It's very helpful to me.
Sincerely,
Weili
Thanks for your sharing. It's very helpful to me.
Sincerely,
Weili

Hi Daniel : This was a excellent presentation and makes me realize how good it is to be part of ASQ. There are other ...
Thank you Dwight Carroll
I actually played up the Saskatchewan theme with the title of Maximizing Yield. It ...
I actually played up the Saskatchewan theme with the title of Maximizing Yield. It ...

Good Day Daniel,
Hope you are doing well. Thanks so much for this outstanding contribution! In my opinion, this ...
Hope you are doing well. Thanks so much for this outstanding contribution! In my opinion, this ...

Great presentation Daniel, I posted on the ASQ FD&C myASQ site for easy access for our members.
Thanks for your ...
Thanks for your ...
HI, thank you David Woods and I would be honorred to have this shred with your local section.
I actually presented ...
I actually presented ...

Thanks Daniel!
1
13
Does anyone have any insight they could share concerning their experience with Enterprise Quality Management ...
Mark Green
17d

3
12
Now 2021 is well underway I wanted to know how your training program has evolved with the pandemic and ...
Emma Raven
20d

Hi Emma, great question. I know from my auditing time this year with my clients most have logged fewer training ...

We now complete a majority of our training virtually, when we can.
My company invested time & money by providing the ...
My company invested time & money by providing the ...
As a trainer I can tell you that some customers halted completely their external training program. On the other ...
10
37
I'm preparing to do video interviews with our C-suite and other key leaders to discuss why quality is important. ...
Jeremiah Genest
Feb '21
The 3 most important questions for any leader are
What do you need to change?
What do you need to change to?
How are you ...
What do you need to change?
What do you need to change to?
How are you ...

Hello Jeremiah,
Ask them about Cost of Quality ... Cost of Non Quality.
Ask them about Cost of Quality ... Cost of Non Quality.
- What do they think of CoQ ?
- Are they using it ? ...

There’s an old saying that an ounce of prevention is worth a pound of cure. Tell me how that relates to quality. [i.e. ...

Jeremiah,
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...
I would ask them if they feel the company has a strong Quality Culture or if they would consider their ...

I'd ask them "What Quality means to them", "How do they contribute to Quality in the Organization", "Do they work ...

I would ask how the leader and the leadership team walk the talk, and model quality for the rest of the organization.

Workers are faced every day with choices between quality, safety, profit, people, and environment. How do the ...

What is their definition for "Quality"? How do the company's goals align with the quality goals/objectives?
Here are a few questions for your consideration:
How do they demonstrate the commitment to Quality?
How do they ...

I think most of these questions are not very useful. They assume that CEO's buy into what the quality community ...
2
14
“Veni, vidi, vici” this phrase, most famously uttered by Julius Caesar is used to symbolize a swift, conclusive ...
Shawn Varela
Feb '21

There's a sort of reverse saying, "I hear and I forget, I see and I remember, I do and I understand." For people to ...

" Cogito, vidi, audivi " is another way of saying confirmation bias. People have a preconceived viewpoint and then ...
7
Did you know you can publish an article in the Forum? Got quality management related story to share with our ...
Susan Gorveatte
Feb '21
15
65
So I recently have been invited to give a talk in a quality related event. Over the past several years, as a quality ...
Luis Iturriaga Morales
Feb '21

Hi Louis,
Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...
Thanks so much for bringing up the topic of observation. When I teach problem-solving, I spend time ...

All the topics you mention are important to a quality audit system. But I would say that the most important resource ...

In a broad team event, we had the operator walk thru the specifics of what they did for each of the work instructions ...
Great points Timothy. I definitively agree that we must teach observation and promote it. And seeing from ...
I absolutely agree Norm. It is necessary to take the time. Your insight in talking with people is just spot on. What ...
Nice example Philip, without observing with the operator this critical insight about what was missing in the work ...

Dear Luis,
This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...
This is an interesting question and one that I wish to address from a Japanese perspective. Japanese ...

Thank you for this great information Greg! I look forward to the webinar invites!
Thanks again!
Manny
Thanks again!
Manny

Hi Luis, The most important way to get the workers to talk is to listen. Really listen. We've all talked to people who ...
Dear Greg,
Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...
Thank you so much for sharing your knowledge. I absolutely agree. I believe it is a good approach the one ...
Latest Resources
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Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar. (Click to Enlarge)
Webinar ...
Date Created: 05/28/2020 01:42 PM -
Managing for Quality
Webinar Series from Dr. Gregory H. Watson
This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 09:57 AM -
Quality Management Forum - Back Issues
Quality Management Division Peer Reviewed Quarterly Journal
2020 Fall
2020 Summer
2020 Spring
2019 Winter
2019 Fal l
2019 Summer
2019 Spring
2018 Winter
2018 Fall
2018 Summer
2018 Spring
2017 Winter
2017 Fall
2017 Summer
2017 Spring
...
Date Created: 03/10/2020 12:16 PM -
Quality Management Division Leadership Team (2020-2021)
Elected Officers
Chair – Peggy Milz
Chair Elect – Denis Devos
Secretary – Michael Hirt
Immediate Past Chair – Jerry Rice
Appointed Officers
Vice Chair Finance – Karen Ambrosic-Tolf
Vice Chair Governance and Operations – Daniel ...
Date Created: 11/29/2019 06:29 PM
Community Information
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Make the Most of Your myASQ Experience
Quality Management Forum Author Submission Packet
QMD Webinar Presenter Submission Packet
Healthcare Quality and Improvement Committee
QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award
QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.
QMD VISION
A community where people, organizations and society are engaged in continual improvement.
History of the ASQ Quality Management Division
Quality Management Forum Author Submission Packet
QMD Webinar Presenter Submission Packet
Healthcare Quality and Improvement Committee
QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award
QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.
QMD VISION
A community where people, organizations and society are engaged in continual improvement.
History of the ASQ Quality Management Division
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