News and Announcements

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    Service Quality Division (SQD) News
    Fall 2018 SQD Newsletter The SQD Division newsletter is HERE . Features include SQBOK® V3.0, Customer-Driven Superior Service workshop update, and ASK SQD: Measuring First Contact Resolution What questions do you have for SQD?  Let us know what topics you'd like to hear from SQD in the future. more
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    Inspection Division
    Congratulations to all Inspection Division members on their Golden anniversary. more

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