Session #5 - Excellence in data visualization - February 22, 2023

• See how data plotting helps to gain traction when dealing with large magnitudes of data
• How to use the correct chart to make your key points
• See how simple Excel tools, spider charts, Pareto diagrams, run and control charts, and other charts may be used effectively
• See what charts not to use for specific tasks
• Learn the pros, cons, and pitfalls of visual data analysis

Session #6: A Modern Approach to Statistical Process Control [April 19, 2023]

• Learn fundamental concepts of SPC such as rational subgroups
• Understand control charts for both attributes data and variables data
• See how to avoid process tampering
• Distinguish between common and special cause variation

Session #7: Don’t Be Afraid of Hypothesis Testing [July 19, 2023]

• See what the language of Hypothesis testing really means
• Learn the value of confidence intervals
• Calculate confidence intervals using t tests and the z statistic
• Learn about the significance of results

Session #8: Using Analysis of Variance for Fun and Profit [September 20, 2023]

• See what the language of Analysis of Variance means
• Define the major types and key elements of ANOVAs
• Learn how the results can be used

Session #9: Listening to the Customer [November 8, 2023]

• Define and distinguish between internal and external customers and suppliers
• Learn about different types of tools used to gather customer feedback: surveys, focus groups, complaint forms, and warranty analysis.
• See how the elements of quality function deployment (QFD) help understand the voice of the customer
• See how validation and qualification methods (including beta testing, first-article, in-process and final inspection) to make sure new or updated products, processes, and services meet customer needs

• See how well others are conforming to known requirements/standards
• See how well associates are conforming to themselves over time
• Learn how existing requirements are sufficient for quality inspectors

Session #2 - Improving Team Experiences
Recorded Wednesday August 31, 2022

• How to avoid wasted time in unproductive team meetings
• To build better communication between team members and with those outside the team
• How to avoid loss of team commitment

Session #3 - Using the 7 Basic Quality Tools
Recorded Wednesday, September 21, 2022

• See how the basic quality tools function together:
• cause and effect diagrams
• flowcharts (process maps)
• check sheets, Pareto charts and histograms
• scatter diagrams
• run charts and control charts