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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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  • Get The Most Out Of Your Learning Management System
    Originally Published in the Summer 2020 Quality Management Forum By Joe Wojniak , ASQ CMQ/OE, CQE Are you dissatisfied with learning and development at your company or organization? In an article published by the Harvard Business Review, “Where Companies Go Wrong with Learning and Development” (Glaveski, 2019), 75% of 1,500 managers surveyed ... more
  • Quality Management Body Of Knowledge
    Quality Management Body of Knowledge Navigation Tool (download pdf Format) The Quality Management Body of Knowledge is the same as the Certified Manager of Quality/ Organization Excellence (CMQ/OE) exam body of knowledge. The Quality Management Body of Knowledge is considered current mainstream practice in quality management. It is not ... more
  • Chair’s Message | Peggy Milz
    Peggy Milz Chair ASQ Quality Management Division In my message for the spring edition of the Quality Management Forum , I talked about reviewing our Quality Management Division 2020 Business Plan to see if there were any areas that were at risk of being affected by unexpected events or circumstances and working on mitigating those risks. When I go ... more

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Susan Gorveatte
Earlier I asked a question whether people loved or hated the "new normal" of conducting remote audits. Now I want to ...
This is a great question. What would be the scope of the audit?  
Hi Daniel, I guess I dont have a particular audit scope in mind, I am wondering if we can see a use for drones or other ...
Grace Duffy
I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ...
Dear Grace,
This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
I love this topic Grace, I want to hear about all of the great ideas to bring Training Needs Analysis and more into the ...
Dear Grace,
I tend to agree with Greg especially with regard to organizational spending because of COVID-19.  We ...
Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the ...
Luis Iturriaga Morales
Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...
Kudos Luis.  A dose of reality, finally.  I do enjoy reading all the concepts and ideas presented in this forum as ...
Luis, Brilliant! You are so right on about quality or lack of it in small businesses.  I never realized that it is why ...
Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...
Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...

Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...

That was an epic rant 😀
Dear Luis and colleagues,
From 2017 to to early 2020 I was working with the International Trade Center to develop a ...
I had quite the opposite experience with a small Biz company.  
The president wanted to be ISO 9001 certified.  He ...
Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...
Dear Gregory,

Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...
Daniel Zrymiak
I have found this helpful as project task items for a Kaizen initiative.  This is from Imai's Gemba Kaizen  (pp. ...
Dear Dan,
The similarities should not be surprising. Please remember that Imai summarizes what he sees in ...
Hello Gregory Watson ‍ ,

Thank you indeed for the clarification.  I would like to apply this outside of the factory ...
For me, the mention steps for problem solving, looks very familiar if I am thinking at 8D or even more, at QRQC.

At ...
Debbie Hole
I'm not sure if I missed it in the QMD Part 3 webinar, but can someone please advise how to download the Interactive ...
Debbie,

Thanks for pointing this out. We made some changes recently that made this hard to find. It is being ...
Hi Jerry, 

Thanks so much for your reply.

Regards,
Debbie
William Hackett
As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...
Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...
Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
Have a ...
Very good content and summary.

It will be interesting to track the impact of this years virtual audits on each one of ...
Thanks William - Good article . Well done.

One common issue is that the  middle management does not often highlight ...
Your summary of management review risks provides good guidance for someone developing and maintaining a ...
Hello William,
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...
My 0.02$ ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...
Daniel Zrymiak
This is a message to all QMD members who are currently Professional Members of ASQ.

First, congratulations on your ...
In the pre-Covid era, ASQ Senior Members would receive a special lapel pin (I still have mine, along with my ASQ ...
I upgraded to senior member last year and did not receive a lapel pin. Is it possible to get one of those?
i didn't see anything online.  you could try contacting ASQ Customer Care at 1-800-248-1946
James Bossert
Hello fellow members, I am giving a webinar on continuous MSA on Oct 16 at 10AM Central time
Here is the link:
...
Hi James Bossert ‍ 

this is great, thank you for sharing

Dan
 
Thanks Dan,  it is a basic talk but hopefully people will get something from it.  How are you doing?
Thanks Jim, due to COVID and having to school/supervise School-age grand-boys while parents are at work, I've ...
Jose Barajas
Calling on all Certified Auditors,

I am currently in the process of getting my company AS 9100:2016 certified and I ...
Jose Barajas Sep '20
Good luck with your pursuits.  ASQ has peer recognition in multiple types of auditing through the ...
Jerry Rice Jerry Rice Sep '20
Jose,

You may want to check out the ASQ Audit Division Community as well.

Regards,

Jerry
Jose Barajas, Prior to my certification exams I took a CQA and CMQOE Refresher Courses online with Tony DeMarinis ...
Hi Daniel,

Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...
Awesome, thanks for the resource, Jerry!
Hi Raul,

I will definitely look Tony up and see about those refresher courses. Thanks for the resource!
Joe, 

I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...
Hi Carlos,

Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.

Thanks for the ...
Jose,

The study materials from Quality Council of Indiana have helped me get several certifications.  (CQE,CQA)

...
I will look into this. Thanks Janet!

-Joe
Susan Gorveatte
Hi all, I am starting to assemble some material on the pros and cons of Remote Auditing. What do you think? Can you ...
Susan Gorveatte Sep '20
In my last job, our small, rural manufacturing facility had significant issues finding audit services due to the ...
Larry Owen Larry Owen Sep '20
We are preparing to perform our first remote Quality Bench Marking Survey of a remote site. Our clients prefer the ...
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our external ISO 9001 ...
Larry, I would love to hear the audit outcome. Yes, please post an update and let us know how it all turns out. Good ...
Monica, yes, that's a good point, remote audits are not new. With COVID they are getting their "fifteen minutes of ...
Larry Cichelli:
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our ...
Hello,

I am the Quality Manager at a manufacturing plant in Bedford Park, Illinois. I have been in quality for seven ...
Hi all,

I am the Head of QA/QC (for GLP/GMP) and GMP auditor for my company and we perform around 30 external audits a ...
Hey Susan,

That's a great topic for discussion. I have recently conducted a Quality Improvement Audit Remotely, ...
Hello Susan,
Good Evening.
I am a Lead Auditor with a leading certifying body.
Based on the client restrictions due ...

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