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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.

Quality Management Body of Knowledge
Content Management Committees
Quality Management Forum - Back Issues
Webinar Recordings
Quality Management Division Leadership Team (2020-2021)
Watson Webinar Series - Managing for Quality
- Do you want to know how to coach business leaders in making better decisions, interpreting operational data, and applying quality as the means to improve organizational performance? Is it your personal responsibility to formulate or lead quality activities in your company? This lecture series by Dr. Gregory H. Watson is intended to help the organization-wide leader of the quality function improve their capacity to advise executives in the important matter of making decisions to enhance overall quality.

News

Quality System Effectiveness In Consulting Engineering

Featured Article From the QMD Management Elements and Methods CMC By Marg Latham, P.Eng., CMC Why Measure QMS Effectiveness ABOUT THE AUTHOR Marg Latham is a professional engineer and certified management consultant. She is President of Aqua Libra Consulting Ltd., a management consulting firm. Since starting her business in 2010, she has helped ... more

Posted by Jerry Rice on Quality Management Division Apr 12, 2021 12:21 PM CDT

Chair’s Message | Peggy Milz

In my last Chair’s Message, I talked about goals—wrapping up the Quality Management Division’s 2020 goals and setting goals for 2021. When we set those 2020 goals, none of us could have predicted the COVID-19 pandemic and its effects, including effects on the QMD’s goals. Whether we realize it or not, many of us probably used the plan-do-check-act ... more

Posted by Jerry Rice on Quality Management Division Apr 9, 2021 9:47 AM CDT

Comments (0)

The Spring 2021 Quality Management Forum Is Here!

Editor’s Notes | Sandy L. Furterer Sandy L. Furterer PhD, MBA , is an associate professor and department chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which include the ASQ Certified Quality Manager/Organizational Excellence, Certified Quality Engineer, and ... more

Posted by Jerry Rice on Quality Management Division Apr 9, 2021 9:36 AM CDT

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Upcoming Events

Apr

Watson Webinar #17 Quality as a Political Policy

Date & Time

04/15/2021 2:00pm CDT

May

Watson Webinar #18 Quality for our Manifest Destiny

Date & Time

05/06/2021 2:00pm CDT

May

Assess and Improve your Healthcare QMS with these tools

Date & Time

05/20/2021 5:00pm CDT

Jun

Webinar Series - Driving process management culture through 3 vital questions

Date & Time

06/02/2021 5:00pm CDT

Jun

Webinar Series - Driving process management culture through 3 vital questions

Date & Time

06/16/2021 5:00pm CDT

Recent Discussions

What are the personal/ technical/ knowledge/ other ...

Excuse me if there are those of you who have written to this topic before, but I would like to see if the subject matter ...

Douglas Wood 5d

Message board etiquette - posting a job offer

2 12

Hello, Not sure if there is an answer already here, but here goes: Are we allowed to post job offers here on the ...

Christopher Chin 8d

Not sure about the etiquette, but it would be great if you could also post it at:
https://careers.asq.org/jobs

Thanks Gordon. I didn't know the careers section existed. I'll post the opportunity there.

Making Training Stick

4 14

I thought it would be fun to share what was your most memorable training experience and what made it memorable? My ...

Emma Raven 19d

18d

I was in a Problem Solving/CAPA training class, and the instructor started to share the example that was being ...

18d

Great question Emma. I love when the instructor is dynamic and entertaining as well as informed. I once had a high ...

18d

Susan Gorveatte ‍ You've reminded me of my freshman Biology teacher. He stood on the lab table and said ...

18d

Real business stories that directly illustrate the theories being taught are best. Sometimes stories from daily ...

ISO 9001 Refresher Quiz for Employees

4 33

Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...

Susan Gorveatte Mar '21

Mar '21

Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...

Mar '21

I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...

26d

Thanks, I like the magnet idea, the ISO bling is always a good idea.

26d

Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...

ISO 9001:2015 - Measurement, analysis and evaluation

Hi friends, I need a guide. Is there a simple template or method to measure, analyze and evaluate a set quality ...

Dienye Atemie Mar '21

Quality Exercise Ideas for Training Exercise

8 43

Hi, I was looking for ideas for a hands-on activity that I could have our group perform: like a 5S for their home ...

Susan Gorveatte Mar '21

Mar '21

5S in a home office is an excellent idea right now, as many people are still working from home. Kitchens are also ...

Mar '21

Thanks, Mark, I love the kitchen idea.

30d

There is a fairly well-known video in Lean circles on making toast that seems relevant

...

29d

Hi Susan,
What a great idea. I look forward to looking into this more myself and seeing what ideas others have as ...

28d

I remember the lean activity making paper airplanes. It illustrated the effects of movement of product, tac time ...

26d

Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the process - minus ...

26d

Janet Ford-McMillan:
I remember the lean activity making paper airplanes. It illustrated the effects of ...

26d

Ernestine Harte:
Hi Susan,
The coffee idea is always a safe go to because of everyone's familiarity with the ...

The Problem with Quality Management

7 42

Hello All, You might be interested in a book called "The Problem with Quality Management: Process orientation, ...

Norm Howe Mar '21

Mar '21

Dear Norm,
I have read this book and believe that it represents "horribly inept" academic. First she constructs a ...

Mar '21

Greg,

Now I really want to read the book to understand the author and the comments on the book.

Thanks,

John

Mar '21

Well, Greg, I did read the book. Your comment sums up my views perfectly. I wanted to let people draw their own ...

Mar '21

Dear John and Norm,
Do you think it would be worth my time to provide a detailed rebuttal to Bettina Warzechna's ...

Mar '21

Norm,
I read the book with an open mind. I found the book to be valid and justified. I could relate to many of the ...

Mar '21

Hi John,
I think that Quality professionals should at least take a look at the book. Not because it's well written. ...

Mar '21

Hi Greg,
1) Nice webinar yesterday. 2) No, don't waste your time. I mentioned the book only because of the venom that ...

Networking at Quality Conferences - 5 Years Ago and 5 ...

3 12

Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...

Daniel Zrymiak Feb '21

Feb '21

Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...

Feb '21

Dear Daniel,

This is a most interesting "thinking experiment!"

When I was consulting to Nokia Mobile Phones in the ...

Mar '21

Daniel,

Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...

Rules for Switching Certification Bodies

2 10

Can anyone advise, how much is the notice period an organization has to give to the existing certification body if ...

Adeel Syed Feb '21

Feb '21

I believe it is more of contractual matter and a strategy decision for your company. Review the contract. It also ...

29d

Hi Adeel,
I have done this in the past a couple of times and have found the detail to be within the contract with the ...

What does a skills analysis look like for implementing ...

4 19

I am working on a guide for designing and implementing a healthcare QMS that considers relationships beyond the ...

Grace Duffy Feb '21

Feb '21

Great question Grace, I am also interested in this topic. I am expecting the "soft skills" to be included here for ...

Feb '21

Hi Grace, I could be way off, but the skills and aptitudes needed for performance improvement professionals seem ...

Feb '21

Susan, this is very helpful. Thank you. I am working on the QMS technical report for our HQIC and wanted another ...

Feb '21

Very nice list. I'm about to bring in a trainee and will put the whole thing in front of them for something to look ...

Latest Resources

Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar.

(Click to Enlarge)

Webinar ...
Date Created: 05/28/2020 01:42 PM
Managing for Quality
Webinar Series from Dr. Gregory H. Watson

This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 09:57 AM
Quality Management Forum - Back Issues Quality Management Division Peer Reviewed Quarterly Journal

2021 Spring
2020 Fall
2020 Summer
2020 Spring
2019 Winter
2019 Fal l
2019 Summer
2019 Spring
2018 Winter
2018 Fall
2018 Summer
2018 Spring
2017 Winter
2017 Fall
2017 Summer
...
Date Created: 03/10/2020 12:16 PM
Quality Management Division Leadership Team (2020-2021) Elected Officers
Chair – Peggy Milz
Chair Elect – Denis Devos
Secretary – Michael Hirt
Immediate Past Chair – Jerry Rice

Appointed Officers
Vice Chair Finance – Karen Ambrosic-Tolf
Vice Chair Governance and Operations – Daniel ...
Date Created: 11/29/2019 06:29 PM

Community Information

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Make the Most of Your myASQ Experience

Quality Management Forum Author Submission Packet

QMD Webinar Presenter Submission Packet

Healthcare Quality and Improvement Committee

QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award

QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.

QMD VISION
A community where people, organizations and society are engaged in continual improvement.

History of the ASQ Quality Management Division

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