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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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Creating from Uncertainty Using 3 Vital Questions® About the Author Ann-Marie Flinn is the President and Founder of Champion Foundational Change Agency , specializing in human and organizational performance. “We help drive engagement and reduce burnout so individuals, teams and organizations can perform to their full potential.” A ... more
Posted by Jerry Rice on Quality Management Division Jan 22, 2021 6:40 PM CST
About the author Dr. Denis Leonard is an ASQ Fellow, Edwards and Feigenbaum Medallist, and a trained EFQM Assessor and Innovation Leader.  He is a member of the QMDs Organizational Excellence Technical Committee and is Head of Integrated Management Systems with GRAHAM in the UK. Dr. Leonard can be reached ... more
Posted by Jerry Rice on Quality Management Division Dec 22, 2020 8:32 AM CST
Editor’s Notes | Sandy L. Furterer Welcome to the Fall 2020 issue of the Quality Management Forum. Hope you are all doing well despite  Sandy L. Furterer, PhD, MBA, is an associate professor and department chair in the Engineering Management, Systems and Technology Department at the University of Dayton. She holds ASQ certifications, which ... more
Posted by Geneva Bowman on Quality Management Division Dec 7, 2020 7:12 PM CST

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Muhammed Ozcan
Dear All, I’m a new member of ASQ and the Quality Management Division.  I’m a German working and my family and I ...
From your description it looks like you would qualify for both.  Given that you have already achieved a Six Sigma ...
Muhammed,

Thanks for reaching out to ASQ community with your question. I have achieve both these certifications ...
Norm Howe
Excited to be a new member of ASQ and the Quality Management Division.  I've been in the quality and manufacturing ...
Douglas Wood
The current CMQ/OE body of knowledge has been out now since 2018, and the next edition of the CMQ/OE handbook is at ...
We have strategy but I think something that is missing is tactical quality management with practical ...
Greetings,

Though a recent acquisition I became aware of the Shingo model.  Was surprised the current BoK only has ...
This is here but needs to be updated to reflect today's reality: III.B.4 on communication and technology. Teams ...
As technology changes accelerate, many Quality/ Organizational Excellence professionals are becoming data ...
    Douglas, 

    I couple of months ago we discuss here in this forum about topics related to the implementation of ...
    Douglas, I think thats a great idea.  I wonder if this can be done programmatically, like comparing two PDF docs to ...
    David,
    This is good. To come up with a list of possible tactics would probably start with a list of common dilemmas. ...
    Danny,
    What was your acquisition? How did you learn about the Shingo model? Was it a book? 
    And, Would you consider ...
    Aimee and Jerry,
    This past year has moved us collectively about a decade forward in applied tech. This sounds like a ...
    Luis,
    Thank your for the link to the Small business discussion thread. While we resist making separate BoKs by ...
    Douglas Wood
    We all know about the basic quality tools, the new tools, and all the others. Nancy Tague's book is perhaps the best ...
    Great discussion item, Doug. Yes, I have a trio of well known tools I use often with problem-solving CAPA type ...
    Dear Doug,
    It seems that I only use tools in combinations. Years ago I noted that each issue analysis or ...
    Greg,
    Thank you for the points you make. I have intuitively felt these 3 stages apply, but you put it into words very ...
    Greg, 
    I like your three stage model for problem-solving and I think I have intuitively approached most major ...
    Dear Doug and Carl,
    I have a perspective on this "singularity of tool selection" approach. Ishikawa and Kume both ...
    Dr. Watson,
    Your post brings to mind a few things.

    First of all, it took 5 years to realize the use of integrated tool ...
    I'm a bit surprised at how few responses this post has gotten. Perhaps no one has 'tool strings' that they rely on? We ...
    Doug, thanks for the memory reminder of what tools start a string of other tools for analysis or problem solving. ...
    Grace,
    Thank you for your 'string'  If we can find out what others do, we may find more commonality than you expect.

    ...
    1. Observe & Audit Process/Interview People [P]
    2. Key Observations/Data Collection [P]
    3. Data Analysis> ...
    Susan Gorveatte
    I am curious to know how organizations are delivering Quality Customer Service in a COVID world.  How has your ...
    Susan Gorveatte Dec '20
    Luigi Sille
    Operational improvement/ Continuous improvements during this Pandemic. One thing we can agree on is that the ...
    Luigi Sille Dec '20
    Peggy Milz
    One of the topics that came up during our Virtual Networking Salon at last week's Women in Quality Symposium ...
    Peggy Milz Dec '20
    Thank you for sharing this excellent article which displays some very interesting data trends.

    Another ...
    Rizwan Ahmed
    Dear Members,  I am a new member in ASQ.  I need to know how to prepare for certification of Certified Quality ...
    Rizwan Ahmed Dec '20
    As an ASQ Member, you should be able to navigate to the Member Gift page:   ...
    Aside from the CMQ/OE handbook, 4th edition previously noted, there is a good resource in the Quality Council of ...
    What a GOOD Question Rizwan Ahmed, 

    I should have asked this question long ago.  I am on my third round of taking a ...
    Good morning!
    I am preparing for the exam also. Thanks everyone for the responses. I am studying the CMQ-OE ...
    Dear Rizwan-   ASQ has a page on their website for each certification with lots of helpful informsation and links ...
    Lu Gan Lu Gan Dec '20
    Dear Rizwan,

    I also recommend CMQ/OE primer from Quality Council of Indiana. They also provide  Certified ...
    Excellent responses, especially practice questions.  
    Here are some practical suggestions.  Make sure you ...
    Jerry Rice Jerry Rice Dec '20
    Rizwan,

    I good place to start that will introduce you to the topics is the Quality Management Body of Knowledge ...
    Rizwan, 

    Congrats on joining ASQ. I would say the best way to prepare is to 1) start studying the ASQ CQM/OE handbook ...
    Also don't discount your own experience as well to prepare for the exam. I'm also working on this. Also take on other ...
    Grace Duffy
    Laser measurements, weight, temperature, speed, and all kinds of indicators help manufacturing reduce ...
    Grace Duffy Nov '20
    Dear Grace,
    As an engineer I recommend looking at the quality characteristics required in the physical ...
    Greg, very well said. I totally agree, using the design function to prevent rather than incur defects during ...
    Hello Grace and Greg,

    Happy Thanksgiving.

    I have spearheaded projects on Disamatic Lines for Grey Iron/ Nodular ...
    Dear Girish and Grace,
    Yes, your implementation is what Grace referred to as perhaps a level 3 application. ...
    What an excellent exchange of ideas. I am working with a colleague doing applied research in use of technology for ...
    Susan Gorveatte
    Hi, I am working on a special project and was looking for some input.  When on boarding new (entry-level) quality ...
    Susan Gorveatte Nov '20
    I think it is important to have the new employees observe and be mentored by experienced resources.  

    I seem to ...
    That is an interesting question. I would think of several topics:
    • I would center some time in explaining the Why of ...
      Training, Awareness, and Competence. Those are three excellent points Daniel!
      Luis, I love the simulation model idea. I also like the CQIA BoK. I was also considering some of the CQT concepts at ...

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