Welcome
The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.
- Quality Management Body of Knowledge
- Content Management Committees
- Quality Management Forum - Back Issues
- Quality Management Division Leadership Team (2020-2021)
- Watson Webinar Series - Managing for Quality
- This is a series of 12 Webinars that run through November 17, 2020. Do you want to know how to coach business leaders in making better decisions, interpreting operational data, and applying quality as the means to improve organizational performance? Is it your personal responsibility to formulate or lead quality activities in your company? This lecture series by Dr. Gregory H. Watson is intended to help the organization-wide leader of the quality function improve their capacity to advise executives in the important matter of making decisions to enhance overall quality.
News
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Originally Published in the Summer 2020 Quality Management Forum By Joe Wojniak , ASQ CMQ/OE, CQE Are you dissatisfied with learning and development at your company or organization? In an article published by the Harvard Business Review, “Where Companies Go Wrong with Learning and Development” (Glaveski, 2019), 75% of 1,500 managers surveyed ... morein Quality Management Division on 09/24/2020 06:03 PM
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Quality Management Body of Knowledge Navigation Tool (download pdf Format) The Quality Management Body of Knowledge is the same as the Certified Manager of Quality/ Organization Excellence (CMQ/OE) exam body of knowledge. The Quality Management Body of Knowledge is considered current mainstream practice in quality management. It is not ... morein Quality Management Division on 09/10/2020 09:45 PM
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Peggy Milz Chair ASQ Quality Management Division In my message for the spring edition of the Quality Management Forum , I talked about reviewing our Quality Management Division 2020 Business Plan to see if there were any areas that were at risk of being affected by unexpected events or circumstances and working on mitigating those risks. When I go ... morein Quality Management Division on 08/26/2020 04:59 PM
Recent Discussions
Relevance
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Earlier I asked a question whether people loved or hated the "new normal" of conducting remote audits. Now I want to ...
This is a great question. What would be the scope of the audit?
Hi Daniel, I guess I dont have a particular audit scope in mind, I am wondering if we can see a use for drones or other ...
4
11
I am curious about how organizations are integrating Quality 4.0 into your training and educational processes. ...
Grace Duffy
5d
Dear Grace,
This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
This is a great question for a survey. Allow me to start with an observation from Finland. Most of the ...
Dear Grace,
I tend to agree with Greg especially with regard to organizational spending because of COVID-19. We ...
I tend to agree with Greg especially with regard to organizational spending because of COVID-19. We ...
Grace Duffy
3d
Lisa, you share wise words. I have been more involved in sharing the basics of quality with my clients during the ...
22
73
Hi. First time posting here in MyASQ. My name is Luis Iturriaga, I have been involved for the past 20 years in ...
Kudos Luis. A dose of reality, finally. I do enjoy reading all the concepts and ideas presented in this forum as ...
Luis, Brilliant! You are so right on about quality or lack of it in small businesses. I never realized that it is why ...
Dear Dominic. Thanks for posting your thoughts. Wearing many hats is definitively one of the traits of small ...
Dear Shelley, I am glad to hear that these insights resonate within you too. It is, as you mention in your own ...
Hey Luis, you have touched a much needed topic for discussion. I also share your point of view regarding ...
Olivia Brown
4d
That was an epic rant 😀
David Duffie
3d
I had quite the opposite experience with a small Biz company.
The president wanted to be ISO 9001 certified. He ...
The president wanted to be ISO 9001 certified. He ...
Dear Raul, thanks for your "rant". I agree, small size has its challenges and it can work against a successful ...
Dear Gregory,
Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...
Thank you very much for sharing this experience aimed at family firms. I will thoroughly review the ...
3
11
I have found this helpful as project task items for a Kaizen initiative. This is from Imai's Gemba Kaizen (pp. ...
Dear Dan,
The similarities should not be surprising. Please remember that Imai summarizes what he sees in ...
The similarities should not be surprising. Please remember that Imai summarizes what he sees in ...
Hello Gregory Watson ,
Thank you indeed for the clarification. I would like to apply this outside of the factory ...
Thank you indeed for the clarification. I would like to apply this outside of the factory ...
For me, the mention steps for problem solving, looks very familiar if I am thinking at 8D or even more, at QRQC.
At ...
At ...
2
17
I'm not sure if I missed it in the QMD Part 3 webinar, but can someone please advise how to download the Interactive ...
Debbie Hole
15d
Jerry Rice
13d
Debbie Hole
13d
Hi Jerry,
Thanks so much for your reply.
Regards,
Debbie
Thanks so much for your reply.
Regards,
Debbie
7
34
As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...
William Hackett
16d
Michael Goff
15d
Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...
Raul Martinez
15d
Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
Have a ...
Have a ...
David Hehir
14d
Very good content and summary.
It will be interesting to track the impact of this years virtual audits on each one of ...
It will be interesting to track the impact of this years virtual audits on each one of ...
Thanks William - Good article . Well done.
One common issue is that the middle management does not often highlight ...
One common issue is that the middle management does not often highlight ...
Jane Keathley
14d
Your summary of management review risks provides good guidance for someone developing and maintaining a ...
Girish Trehan
14d
Hello William,
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...
Christopher Chin
14d
My 0.02$ ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...
3
31
Daniel Zrymiak
27d
Daniel Zrymiak
16d
In the pre-Covid era, ASQ Senior Members would receive a special lapel pin (I still have mine, along with my ASQ ...
Larry Cichelli
16d
I upgraded to senior member last year and did not receive a lapel pin. Is it possible to get one of those?
Daniel Zrymiak
14d
i didn't see anything online. you could try contacting ASQ Customer Care at 1-800-248-1946
3
14
Hello fellow members, I am giving a webinar on continuous MSA on Oct 16 at 10AM Central time
Here is the link:
...
Here is the link:
...
James Bossert
29d
Daniel Zrymiak
27d
James Bossert
26d
Thanks Dan, it is a basic talk but hopefully people will get something from it. How are you doing?
Arthur Friday
24d
Thanks Jim, due to COVID and having to school/supervise School-age grand-boys while parents are at work, I've ...
13
30
Calling on all Certified Auditors,
I am currently in the process of getting my company AS 9100:2016 certified and I ...
I am currently in the process of getting my company AS 9100:2016 certified and I ...
Jose Barajas
Sep '20
Daniel Zrymiak
Sep '20
Good luck with your pursuits. ASQ has peer recognition in multiple types of auditing through the ...
Jerry Rice
Sep '20
Raul Martinez
Sep '20
Jose Barajas
Sep '20
Hi Daniel,
Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...
Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...
Jose Barajas
Sep '20
Awesome, thanks for the resource, Jerry!
Jose Barajas
Sep '20
Hi Raul,
I will definitely look Tony up and see about those refresher courses. Thanks for the resource!
I will definitely look Tony up and see about those refresher courses. Thanks for the resource!
Carlos Reyes
Sep '20
Joe,
I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...
I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...
Jose Barajas
29d
Hi Carlos,
Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.
Thanks for the ...
Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.
Thanks for the ...
Jose,
The study materials from Quality Council of Indiana have helped me get several certifications. (CQE,CQA)
...
The study materials from Quality Council of Indiana have helped me get several certifications. (CQE,CQA)
...
Jose Barajas
28d
I will look into this. Thanks Janet!
-Joe
-Joe
16
44
Hi all, I am starting to assemble some material on the pros and cons of Remote Auditing. What do you think? Can you ...
Susan Gorveatte
Sep '20
Monica Benson
Sep '20
In my last job, our small, rural manufacturing facility had significant issues finding audit services due to the ...
Larry Owen
Sep '20
We are preparing to perform our first remote Quality Bench Marking Survey of a remote site. Our clients prefer the ...
Larry Cichelli
Sep '20
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our external ISO 9001 ...
Susan Gorveatte
Sep '20
Larry, I would love to hear the audit outcome. Yes, please post an update and let us know how it all turns out. Good ...
Susan Gorveatte
Sep '20
Monica, yes, that's a good point, remote audits are not new. With COVID they are getting their "fifteen minutes of ...
Susan Gorveatte
Sep '20
Larry Cichelli:
I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our ...
Yolonda Lathon
Sep '20
Hello,
I am the Quality Manager at a manufacturing plant in Bedford Park, Illinois. I have been in quality for seven ...
I am the Quality Manager at a manufacturing plant in Bedford Park, Illinois. I have been in quality for seven ...
Kim K Burson
Sep '20
Hi all,
I am the Head of QA/QC (for GLP/GMP) and GMP auditor for my company and we perform around 30 external audits a ...
I am the Head of QA/QC (for GLP/GMP) and GMP auditor for my company and we perform around 30 external audits a ...
Kaushal Pandya
Sep '20
Hey Susan,
That's a great topic for discussion. I have recently conducted a Quality Improvement Audit Remotely, ...
That's a great topic for discussion. I have recently conducted a Quality Improvement Audit Remotely, ...
Girish Trehan
Sep '20
Hello Susan,
Good Evening.
I am a Lead Auditor with a leading certifying body.
Based on the client restrictions due ...
Good Evening.
I am a Lead Auditor with a leading certifying body.
Based on the client restrictions due ...
Latest Resources
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Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar.
(Click to Enlarge)
Webinar ...
Date Created: 05/28/2020 01:42 PM -
Managing for Quality
Webinar Series from Dr. Gregory H. Watson
This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 09:57 AM -
Quality Management Forum - Back Issues
Quality Management Division Peer Reviewed Quarterly Journal
2020 Summer
2020 Spring
2019 Winter
2019 Fal l
2019 Summer
2019 Spring
2018 Winter
2018 Fall
2018 Summer
2018 Spring
2017 Winter
2017 Fall
2017 Summer
2017 Spring
2016 ...
Date Created: 03/10/2020 12:16 PM -
Quality Management Division Leadership Team (2020-2021)
Elected Officers
Chair – Peggy Milz
Chair Elect – Denis Devos
Secretary – Michael Hirt
Immediate Past Chair – Jerry Rice
Appointed Officers
Vice Chair Finance – Karen Ambrosic-Tolf
Vice Chair Governance and Operations – Daniel ...
Date Created: 11/29/2019 06:29 PM
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Make the Most of Your myASQ Experience
Quality Management Forum Author Submission Packet
QMD Webinar Presenter Submission Packet
Healthcare Quality and Improvement Committee
QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award
QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.
QMD VISION
A community where people, organizations and society are engaged in continual improvement.
History of the ASQ Quality Management Division
Quality Management Forum Author Submission Packet
QMD Webinar Presenter Submission Packet
Healthcare Quality and Improvement Committee
QMD Awards
Howard Jones Award
The Roger Berger Award
The Partners In Quality Award
QMD MISSION
Convey lifelong quality related knowledge through information methods and tools that add value to organizations, society and individuals.
QMD VISION
A community where people, organizations and society are engaged in continual improvement.
History of the ASQ Quality Management Division
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