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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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  • Chair's Message
    I walked out of my hotel in Fort Worth, Texas, this week and was greeted by some very chilly air. As I briskly walked to my rental car, I asked myself how I wound up freezing in Texas. As an experienced traveler and quality professional, I have a well-honed travel planning process that even includes the use of a checklist. So where did my planning process ... more
  • The Spring Edition 2020 Of The Quality Management Forum Is Now Available!
    Welcome to the Spring 2020 issue of QMF. This is our first ever completely electronic QMD Forum. The issue includes three articles across the spectrum of quality management topics. “Simulation Modeling: Understanding Uncertainty Leads to Better Decision Making,” by Mark Sidote , details the modeling tool called Monte Carlo simulation that helps ... more
  • Grace Duffy - State Of The Profession Quality Report
    State of the Profession Quality Report - Quality Magazine Webinar 5/26/2020,  2:00 PM EDT, 30 minutes The survey identifies trends in employees’ compensation, work hours and job constraints; overall job satisfaction; improvements to quality operations; and provide a demographic profile of industry professionals. Sign up now to see if your ... more

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Recent Discussions

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Jerry Rice 103
Last evening I had the pleasure of hearing Gary Cokins talk about Strategy Management with a Strategy Map and its ...
    Robert Mitchell 407
    I am Section Chair for the ASQ Phoenix Section. Beginning with the development of our 2020 Business Plan & Budget ...
    Well done, Bob. Good to hear from you. It has been a while since we worked on the Board committees together. Our ...
    Grace Duffy 369
    I have been doing a lot of reading on the subscription services like McKinsey and Company and Knowledge@ Wharton ...
    Well said, Betsaida. We were talking the other day in a Quality Management Division conversation that we have ...
    It seems that the pace has accelerated in the past weeks! The projects are moving, the meetings are not stopping, ...
    Thank you for the article by the Association for Talent Development, Grace!
    I just read an article by the Association for Talent Development on use of training modes. It shows the percent of ...
    I'm loving this discussion.  I think now that we can't/shouldn't have additional "outside" representatives ...
    OJT is CRUCIAL.

    What is happening in your organization?
    During the first 2 weeks of this Lockdown we slowed down a ...
    Well said, Jerry and Bill. Where the 1980s and 1990s saw a push for organizations to drive external skills ...
    A quote from W. Edwards Deming from "Out of the Crisis: is included in our previous post,  People are Part of the ...
    I've been doing a lot of OJT on the use of the Microsoft Teams platform lately... including webcam etiquette. Who ...
    Peggy Milz 1964
    What did you think about last week's WCQI Virtual?  I really enjoyed both the Opening Keynote with James Clear and ...
    Ofcourse I enjoyed the opening and closing  keynote. Now I am going through on demand recordings.  Well planned. ...
    Peggy Milz 1964
    I woke up this morning and headed out on my morning walk feeling sad that I was not in Columbus getting ready for the ...
    I'm working. Midco International Inc., where I'm the QA Manager are building a lot of natural gas burner units for ...
    A.  "Quality, let it begin with me." -- Ron Sedlock
    Thanks Ron for sharing your thoughts.
    Some additional thoughts follow, in two parts.
    • 1 of 2:
      “He (Deming) always ...

    Thanks Bill (William), really enjoyed your reply and thoughts, 100% agree on all that you written, especially the ...
    Thanks Raul for your response.

    You state two POV I wish to offer alternative opinions about:

    1 of 2:
    “It is not about ...

    Thank you for the heads up/inspiration.  I'm coming full circle this week at work.  After writing quality ...
    Raul had it spot-on with "all of the 14 principles and their interrelationships ".  Interrelationships being the ...
    William, I have been practicing and preaching Deming's 14 points since the 80's, I have tested and challenged ...
    Thanks for the elevated perspective Dwight! My brief response addresses one of Deming's 14 points.

    One of Dr. ...
    I do what I do most of the time as a Deming advocate, I usually practice Deming 14 points by" Creating constancy of ...

    Jerry Rice 103
    Here is a recording of the April 20 Webinar entitled  Hiring, training and engaging the new generations in quality ...
      Jerry Rice Apr '20
      Jerry Rice 103 Jerry Rice Apr '20
      Jerome,

      You make some great points. The underlying processes (especially in a regulated industry) don't change ...
      Mr. Rice, 
      I do appreciate the enthusiasm for the topic and the new generations in quality management. I am for the ...
      William Hackett 2192
      My company is presently working with company making ventilators for FDA approval. This is a learning experience. ...
      William Hackett Apr '20
      William 
      My back ground is in the manufacturing world I have manged quality for the creation of products like class ...
      Lin Cheng 12617 Lin Cheng Apr '20
      Dan

      What a great write up! Thank you for sharing the insights with us. I'm preparing to take my CQE exam in June ...
      Dan,
      Interesting article.  I was not sure what camp you are in when you stated " I'm in the latter camp".  Could you ...
      Thanks Dan, I work in the manufacturing field, many years in automotive, now in off-road equipment.  Just read ...
      Hello William,

      I have many inputs and would welcome a conversation.  I've spent a good amount of time in the ...
      If this, FDA trials, is something that you will continue on with, learn everything you can about the process. ...
      Hi William,
      How exciting for you and your organization! The realm of mechanical ventilation is fascinating!
      ...
      William Hackett 2192
      Certified bodies are now conducting certain audits based on ICF, ANAB and IAQG guidance. There are several ...
      William Hackett Apr '20
      Grace Duffy 369
      We know there are traditional models for course development and delivery, like the ADDIE model. Are there others ...
      Grace Duffy Apr '20
      I should have known you followed Gary Rummler. He and Paul Harmon are two of my favorite system and organizational ...
      One of the discussions I'm seeing in instructional design circles is a growing discussion on the impact of system ...
      Thank you for beginning such a relevant and timely conversation. I don't have anything to offer right now, but plan ...
      Well said, Greg. Agreed. The model I posted with the original question was developed by the IBM Instructional ...
      Great idea Grace, I know that many ASQ members are trying to develop virtual programs for their companies or ...
      Thanks for your input, Dwight. I appreciate the reminder of the excellent Universities who already are expert at ...
      An article I have recently reviewed from InstructionalDesign.org indicates to me there are many models for ...
      Doan-Trinh Nguyen 11691
      Hello,

      We are a clinical laboratory and in the process of improving our quality indicators.  I'm wondering what ...
      I'm not sure whether your lab is a stand-alone lab or is connected to a larger organization, but I would start by ...
      I recommend that you check out the CLSI guideline "HS1-A2: A Quality System Model for Health Care," in which the ...
      Hello,

      Participating in an external quality or proficiency test program such as EMQN provides data on the whole ...

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