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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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The Quality Management Division Community on myASQ will soon be launching a topic area for all things Quality 4.0. Stay tuned here for more. Content Management Committee page. more
Posted by Jerry Rice on Quality Management Division Jun 26, 2022 7:24 AM CDT
ISO 9000 is defined as a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements needed to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size. ISO 9000 can help a company satisfy ... more
Posted by David Woods on Quality Management Division Jun 25, 2022 1:51 PM CDT
Innovation is defined as the ways in with an organization updates, changes, and improves its internal processes, manufacturing techniques, and management methods. Innovations must meet certain criteria to be successful, including meeting customer needs, satisfying expense and return on investment requirements, improving employee ... more
Posted by David Woods on Quality Management Division Jun 18, 2022 3:16 PM CDT

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Henry Schendel
Hello everyone, I was wondering if anyone has experience with using the Quality app within the Odoo system. We are ...
Henry Schendel Mar '22
Mingzhi Deng
Would anyone like to share with us your good practices on control of documented information? for instance, do you ...
Mingzhi Deng May '19
We have a small group of people who have write access to an otherwise protected shared drive. They place new ...
Hello Deng,
Regarding product and process development documents we use the Windchill PLM  software from PTC Inc.

...
We use the same software that we sell to our clients. It includes automatic routing for collaboration on files, ...
The critical thing in document management is to decide what type of documents you have and how to manage each of the ...
I have a different kind of issue with document management. The organization I'm working with maintain the ...
Brian, the way our documents are set up, they have the original issue date in the document header, then the revision ...
Kelly Gau Kelly Gau Apr '20
Mingzhi - there is a lot of different practices around Document Control. I have managed both paper-based and eQMS ...
This is a very valuable thread. I am pleased to see the recommendations of the contributors. I am a strong fan of ...
With huge amount of documents we control, we allocated a dedicated team to receive, process and publish approved ...
Daniel Zrymiak
If, as Quality Management Professionals, we are tasked with achieving Organizational Excellence, then I ...
Daniel Zrymiak Jul '20

Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe space for ...

Dear Daniel,
Interesting reference to the Google learning. It reflects what the early practitioners of the then ...
Dear Luigi,
I think that the question you posed is insightful: If employees are proclaimed by management to be the ...
Dear Daniel,
One further thought. When W. Edwards Deming proposed his "System of Profound Knowledge" (SPK) in his ...
Dear  Gregory Watson ‍, thanks for the answer. That is what I figured out. It's the year 2020, and management ...
Dear Luigi,
You've got it exactly right - implications also!
Best regards,
Greg
A few (recurring) thoughts:
  1. Don't compare where we/you work to Google (not that this is being done here, overtly, ...
    "First, what is in first place? Without a doubt for most of the management teams, their first place consideration ...
    It should be mentioned here that Deming advocated for this decades ago through his 14 points and SoPK.
    Jerry Rice Jerry Rice Jul '20
    Luigi Sille:

    Daniel Zrymiak ‍ ,  I totally agree. Psychological safety in the workplace is about providing a safe ...

    Luigi Sille
    Operational improvement/ Continuous improvements during this Pandemic. One thing we can agree on is that the ...
    Luigi Sille Dec '20
    Scott Lang
    I am looking for suggestions on inexpensive ways to verify color for paints and laminates in a production ...
    Scott Lang Jun '21
    Morning Scott,
    At the plant I work at, we use a pantone colour book as a quick reference to ensure the colour is ...
    Try using some of the paint store apps, like Project Color from Home Depot. Benjamin Moore and Pittsburgh Paint ...
    In the past I have created "working standards" to use at the end of the production line. I added these reference ...
    Make sure you use the standard that is defined in your internal or customer's spec. They be using AMS-STD-595 color ...
    Pantone books could be used for verification. The pantone number could be included in the production paperwork ...
    Your solution might come from an old astronomy technique. Before computers, astronomers made discoveries by ...
    Scott Lang Scott Lang Jun '21
    Thx everyone for your responses so far. I should have been more clear - we already use most of the manual methods you ...
    If you're looking for a more standardized non-visual based check I would look into BYK instruments. They have ...
    We use a Nix Colour Pro Sensor. It links to an app on a phone or tablet. It's super quick and compares against ...
    The Nixsensor mentioned above looks like a good alternative. Just be aware that the sample you are comparing it to ...
    Steven Carpenter
    I'm nearly 2 years into my QA career. It's a small company and a lot of room for Q improvements. I can only learn so much ...

    Local ASQ sections in past years did attemptto schedule a company tour each year as part of their regularprogram. I ...

    This is definitely something that varies by section. Our section (La Crosse/Winona) does mostly tours for ...

    I encourage you to attend ASQ Meetings to enhance your knowledge. My experience at ASQ meetings and conferences ...

    My experience as a member leader for many years is that tours were held annually in our section about 7 to 10 years ...
    Steven

    We offer tours - we are appx 110k sq ft facility with appx 160 employees, both ISO9001 and ISO14001 ...
    Jose Perez Jose Perez Sep '21

    Facility tours are refreshing and widen your perspective, but often not relevant to your needs. I stay most ...

    Totally agree with Gary. While facility tour gives new perspective and workplace insight to quality ...

    Steven, where are you located?

    Hello Valued Contributors,
    Good Day.

    My 2 cents on the ASQ Member facility tours.
    The idiom “ walk the talk” for the ...

    What State do you live in? Our Section in Southern Ohio typically arranges to do facility tours each month in our ...
    Amy Cathlina
    Hi All- What will you be doing for international quality week this year in November? We're planning a combination ...
    Jerry Rice
    The current Quality Management Body of Knowledge includes the topic area Organizational Structures . The ...
    Jerry Rice Apr '18
    Hi Jerry

    I do believe that the quality manager/professional should has a knowledge on organizational structures ...
    I agree that organizational structure is a critical factor for systems level quality management. ...
    Jerry Rice Jerry Rice Jun '18
    The certification staff and member volunteers involved with the new BOK development are still working out the ...
    This is a critical area. Organizations are constantly aligning and realigning, and it is important that quality ...

    Organizational structure, especially wrt to Quality, is critically important in Regulated industries. For ...

    Kelly Gau Kelly Gau Apr '22


    Robert Mitchell ‍ - can you provide written support for your statement that FDA requires the Top Quality Executive ...

    Agree that Org Structure and its effect on performance is important for Quality Managers to understand. In the age ...



    It is not correct to say "FDA requires that the Top Quality Executive report directly to the CEO (or senior-most ...

    Barbara Lynch
    Looking for collaboration on a standard that prescribes gauge management activities in our business Is anyone ...
    Barbara Lynch Feb '20
    I work in an industry where we have to meet NSF-14.  What paragraph are you looking at?
    Hi Ryan,
    It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
    7.1.5.2 of ISO9001:2015 talks about calibration, but very light compared to earlier versions of ISO.  We treat ...
    Hi Ryan,
    It is section 9.4.1 and 9.4.2.  We are complying with the weekly verification, but it seems excessive.  ...
    Barbara,

    As I mentioned earlier - We treat the weekly verification like you described - one block per week.  We ...
    ISO 9001 does not address calibration.  It tells us to control our monitoring and measuring resources and ensure ...
    Debra,

    You are absolutely correct that ISO9001 doesn't specify a frequency.  I apologize if my earlier comments ...
    A common 483 finding is "calibrated instrument used outside of it's calibrated range".  It is best to calibrate ...
    NIST requires that as a minimum you calibrate at 25%, 50% 75% and 100% of the range of the instrument. This covers the ...
    Hi, Larry. Can you provide the source for the NIST requirement? Thanks!
    Jose Barajas
    Calling on all Certified Auditors, I am currently in the process of getting my company AS 9100:2016 certified and I ...
    Jose Barajas Sep '20
    Good luck with your pursuits.  ASQ has peer recognition in multiple types of auditing through the ...
    Jerry Rice Jerry Rice Sep '20
    Jose,

    You may want to check out the ASQ Audit Division Community as well.

    Regards,

    Jerry
    Jose Barajas, Prior to my certification exams I took a CQA and CMQOE Refresher Courses online with Tony DeMarinis ...
    Hi Daniel,

    Yes, eventually I want to have Lead Auditor credentials, but for now I'm just looking for Internal ...
    Awesome, thanks for the resource, Jerry!
    Hi Raul,

    I will definitely look Tony up and see about those refresher courses. Thanks for the resource!
    Joe, 

    I believe you hit on 2 key points, knowing how to audit and being a certified auditor. Those are 2 different ...
    Hi Carlos,

    Thanks so much for the information. I'm looking up the ASQ Auditing Handbook as we speak.

    Thanks for the ...
    Jose,

    The study materials from Quality Council of Indiana have helped me get several certifications.  (CQE,CQA)

    ...
    I will look into this. Thanks Janet!

    -Joe

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