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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum.

Webinar Series - Preparing for Process Analysis
with Sandra L. Furterer & Douglas C. Wood

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Quality Quote of the Week

"The quality of your work, in the long run, is the deciding factor on how much your services are valued by the world." - Orison Swett Marden more

Posted by David Woods on Quality Management Division Jan 28, 2023 2:18 PM CST

New To Quality or Need a Refresher? Let ASQ's Quality Resources Help. Our Topic for This Week is Project Management.

Project management is defined as a collection of proven techniques for proposing, planning, implementing, managing, and evaluating projects, combined with the art of managing people. It is the application of knowledge, skills, tools, and techniques to a broad range of activities to meet the specified requirements of a particular project. While ... more

Posted by David Woods on Quality Management Division Jan 28, 2023 1:59 PM CST

Quality Quote of the Week

"You cannot inspect quality into a product." - Harold F. Dodge (Also attributed to W. Edwards Deming.) more

Posted by David Woods on Quality Management Division Jan 21, 2023 10:24 AM CST

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Recent Discussions

Call for QMD Webinar Speakers - 2020

4 41

Quality Management Division is giving you the opportunity to share your knowledge and expertise! Become a ...

Eileen Serrano Aug '19

Aug '19

Dear Sir or Madam,
I would like to speak on leadership please. Could you send me the proposal format please? I ...

Aug '19

Enefola Obida, Please email me with your address so we can discuss the format of the webinars further. The attached ...

Aug '19

Hi Doug,

Hope all is well with you. I have something I did for the Milwaukee section regarding Force Field Analysis ...

Sep '19

Jeff,
If you wish, fill out our form and we will put you on our webinar list. You can send me an email if this does not ...

Motivating employees

12 115

In his book: Quality without Tears (Philip B. Crosby), Crosby was talking about: Managers getting employees ...

Luigi Sille Jul '20

Jul '20

Luigi,

This is a great topic to ponder! It is one I have spent time thinking about, having worked in companies that ...

Jul '20

Trust and transparency are very important in order to establish and maintain an engaged and motivated workforce.

...

Jul '20

Daniel Zrymiak:
Trust and transparency are very important in order to establish and maintain an engaged and ...

Jul '20

Hi Janet Lentz ‍

This was a good topic raised by Luigi Sille ‍

In Canada, there is a prominent public ...

Jul '20

Daniel Zrymiak ‍ :

The funny thing is that everybody, including managers, owners of companies, etc, know why ...

Aug '20

It may seem insignificant, but the first step in motivating people is being motivate as a leader. Because leaders ...

Aug '20

Understanding what can cause employees to become demotivated and what can be done to help motivate them is not a ...

Aug '20

Thanks for sharing James - some really good information to consider and share.

Aug '20

Hi James, Many thanks for sharing. I think very useful and helpful for people to understand why the motivation is ...

Aug '20

I like the 5 categories. One way my son put it most simply was there there are three areas that need to be satisfied to a ...

The next CMQ/OE body of knowledge

29 127

The current CMQ/OE body of knowledge has been out now since 2018, and the next edition of the CMQ/OE handbook is at ...

Douglas Wood Jan '21

Jan '21

We have strategy but I think something that is missing is tactical quality management with practical ...

Jan '21

Greetings,

Though a recent acquisition I became aware of the Shingo model. Was surprised the current BoK only has ...

Jan '21

This is here but needs to be updated to reflect today's reality: III.B.4 on communication and technology. Teams ...

Jan '21

As technology changes accelerate, many Quality/ Organizational Excellence professionals are becoming data ...

Jan '21

Douglas,

I couple of months ago we discuss here in this forum about topics related to the implementation of ...

Jan '21

Douglas, I think thats a great idea. I wonder if this can be done programmatically, like comparing two PDF docs to ...

Jan '21

David,
This is good. To come up with a list of possible tactics would probably start with a list of common dilemmas. ...

Jan '21

Danny,
What was your acquisition? How did you learn about the Shingo model? Was it a book?
And, Would you consider ...

Jan '21

Aimee and Jerry,
This past year has moved us collectively about a decade forward in applied tech. This sounds like a ...

Jan '21

Luis,
Thank your for the link to the Small business discussion thread. While we resist making separate BoKs by ...

CMQ/OE professionals can review e-Learning for ASQ

1 22

I am sharing an update from ASQ on LinkedIn, advising those with a CMQ/OE of an opportunity to review e-Learning for ...

Daniel Zrymiak Jun '21

Jun '21

Dear Sir,

Well noted ; I trained in CMQ/OE and waiting for online approved Kuwait exam center hold due to covid-19. ...

2121 PEP Award

Congratulations QMD on receiving the Silver Award for 2021. This is a measure of Division Management ...

Michael Hirt May '22

Leading a team consisting of different cultures.

1 15

Leading a TEAM consisting of different CULTURES.mp4

Luigi Sille Sep '22

Sep '22

@Luigi Sille Here's a great addition to this topic from ASQ's podcast “The Fearless Workplace”: differences in ...

Strategic Alignment for Driving Superior Business ...

1 17

Click the link below to see the final draft of the Statement on Management Accounting that was issued to the ...

Jerry Rice Jun '18

Jun '18

This is outstanding. Thank you for posting and sharing this excellent content.

Planning, Control and Evaluation of Sports Training.

1 10

382/5000 Good afternoon. As an ASQ member I wish to consult the State of the Art of the Athlete Preparation process, ...

Jairo Guzman Silva Feb '20

Mar '20

Jairo Guzman Silva ‍ the Quality in Athletics Interest group is no longer active, but you can find the work that they ...

Reducing Errors in a Management Review

13 107

As an auditor for two certified bodies, I have seen that even the most well planned and well-thought-out ...

William Hackett Oct '20

Oct '20

Very nice summary of common management review problems. Our agenda template is lifted from the standard itself. ...

Oct '20

Thank you for sharing your insight and presenting it in a wonderful summary that I can take and use in my work.
Have a ...

Oct '20

Very good content and summary.

It will be interesting to track the impact of this years virtual audits on each one of ...

Oct '20

Thanks William - Good article . Well done.

One common issue is that the middle management does not often highlight ...

Oct '20

Your summary of management review risks provides good guidance for someone developing and maintaining a ...

Oct '20

Hello William,
Good Morning.
Very important aspect, rather heart of QMS.
Here are my two cents.
I am a Lead Auditor ...

Oct '20

My 0.02$ ...
I have found that the Management Review becomes ineffective when it is treated as an " activity " and not ...

Aug '22

@William Hackett

Great content

Dec '22

@William Hackett Great summary, just completed our annual management review meeting a few days ago and this is so ...

Dec '22

I wrote my thoughts on management review here: Management Review – a Structured Analysis of Reality – ...

ISO 9001 Refresher Quiz for Employees

4 37

Hi Folks, with an upcoming third-party audit, I thought I add a bit of fun into the QMS. I was thinking about sending ...

Susan Gorveatte Mar '21

Mar '21

Thats a good idea. I've been having HR include our Quality and Enviromental statements in our monthly news letter. ...

Mar '21

I think this is a wonderful idea. I do something similar for safety but haven’t for ISO. To help with quality policy ...

Mar '21

Thanks, I like the magnet idea, the ISO bling is always a good idea.

Mar '21

Faith Allem ‍ I'm thinking you can take the safety thing and do something similar with quality. I am addicted to ...

Latest Resources

V.A.4 Qualitative Assessment Qualitative Assessment

Much of the information used by organizations to measure and track performance consists of quantitative data. Figures such as sales of a particular product, on-time delivery of suppliers, average length of ...
Date Created: 09/03/2022 05:43 PM
V.A.3 Customer Segmentation Customer Segmentation

One key legacy of the Industrial Age was the trend of mass production. Henry Ford said that following about the people waiting to buy his company's Model Ts, "Any customer can have a car painted any color that he ...
Date Created: 09/03/2022 05:01 PM
Webinar Speaker Submission Packet
The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar.

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Webinar ...
Date Created: 05/28/2020 06:42 PM
Managing for Quality
Webinar Series from Dr. Gregory H. Watson

This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...
Date Created: 04/04/2020 02:57 PM

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Webinar Series - Preparing for Process Analysiswith Sandra L. Furterer & Douglas C. Wood

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Webinar Series - Preparing for Process Analysis
with Sandra L. Furterer & Douglas C. Wood