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The Quality Management Division (QMD) is dedicated to advancing quality management concepts and principles through our myASQ website and our quarterly peer-reviewed journal The Quality Management Forum

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Mistake-Proofing Also called: poka-yoke, fail-safing Mistake proofing, or its Japanese equivalent poka-yoke (pronounced PO-ka yo-KAY), is the use of any automatic device or method that either makes it impossible for an error to occur or makes the error immediately obvious once it has occurred. It is a common process analysis tool . Learn more at: ... more
Posted by David Woods on Quality Management Division Oct 1, 2022 11:55 AM CDT
Performance metrics are defined as figures and data representative of an organization’s actions, abilities, and overall quality. There are many different forms of performance metrics, including sales, profit, return on investment, customer happiness, customer reviews, personal reviews, overall quality, and reputation in a marketplace. ... more
Posted by David Woods on Quality Management Division Sep 24, 2022 3:52 PM CDT
with Sandra L Furterer and Douglas C. Wood Wednesday, September 21, 2022 at 5:00 pm Central/ 6:00 pm Eastern (Advance Registration Required) Webinar Series - Preparing for Process Analysis You may know the quality tools, but do you know how to string them together for maximum effectiveness? This talk will show how the various quality tools operate ... more
Posted by Jerry Rice on Quality Management Division Sep 18, 2022 7:09 PM CDT

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Cassandra Marks
My company is looking to engage an experienced Quality Assurance Consultant, Consulting Firm, or Consultant(s) ...
Cassandra Marks Mar '19
Good Morning!
I am a consultant for QMS evaluation; ISO9001 & 14001 are my areas of expertise. I would be glad to ...
Good Morning,

I am an experienced quality professional with expertise in quality management systems. I am a ...
Dear Cassandra,

Please feel free to contact me to discuss your QMS consulting need. I am actually working now on the ...
Good morning Cassandra,

Thanks for posting this inquiry...lots of great responses, so i thought that I would add ...
Hello Cassandra,
I have  25 years of Quality Assurance/Quality Control/Regulatory experience acquired within ...
Hi Cassandra,

There are many people who can help you do exactly what you need.
May I offer my experience, for how to ...
I would recommend Diane Kulisek,  dkuliseklinkedin@myqacoach.com  805-522-5005. I've known her for a few ...
Susan Gorveatte
For all QMD members, I am doing a bit of research and I am curious; what are your main sources of quality information? ...
Susan Gorveatte Jul '20
Susan,
As a registered QMS auditor and a retired professional engineer (PE),  I use many sources. I use the ...
I tend to look at the published regulations such as ICH, EMA and USP.  I am in the pharmaceutical industry but have a ...
Kelly Gau Kelly Gau Jul '20
Hi Susan,

I have been in roles where I had to revamp the quality system, and had to learn as I went, without a budget. In ...
Hi Susan,
Personally, I don't have just one source for quality information.  But with that being said, I do ...
Hi Susan,
I usually log-in in "MyASQ."
I keep getting inside, based on my requirements for the day.
As my roles as a ...
Jerry Rice Jerry Rice Jul '20
Chris,

The Quality Management Division has a series of webinars to help to make the most of the communities on ...
OK, thanks for your responses! I have put together a webinar with QMD on October 5, 2020 at 2:00 pm Central/ 3:00 pm ...
Peggy Milz
One of the topics that came up during our Virtual Networking Salon at last week's Women in Quality Symposium was ...
Peggy Milz Dec '20
Thank you for sharing this excellent article which displays some very interesting data trends.

Another ...
Michelle Brakke
Looking for help on what a good target is for a manufacturing company employee incentive plan. We are looking at ...
Michelle Brakke May '21
Dear Michelle,
I think that using any COPQ-based metric for employee incentives is wrong. COPQ is based on many ...
Hello Michelle,

Good question. In terms of setting a COPQ goal to use as a basis for an incentive plan, I would not ...
Daniel Zrymiak
At the recent QMD/ SW TC virtual conference, I delivered a presentation showing the benefits to individual ...
Daniel Zrymiak Sep '21

@Luigi Sille , @David Harry , just checking whether this gets into your inbox. if so, then you can see how the core of ...

Hi Dan,

Hope all is well. Just went through your presentation. I loved it. One thing is very clear: members are ...

Hi @Luigi Sille

In the presentation, I used the analogy of a hotel room. Imagine paying $169 for a standard room with ...

    So in general, have any of QMD's Professional members been persuaded to upgrade to Senior Member? if so, please let ...

    Hi Dan and everyone,

    The topic sounds interesting to me but I missed the presentation.

    I am an ASQ member since 2016 ...

    I lost my Senior membership when I was out of work during Covid. I contacted ASQ asking about an extension due to my ...

    Hi Daniel,

    I had planned on becoming a Senior Member when I was eligible but forgot. Your messaging reminded me to ...

    @Tracy Murray - Kim from the membership team will be reaching out to you for resolution.

    @Marco Manodori Sagredo , you can call ASQ HQ at 1-800-248-1946 or connect through a Chat on the ASQ webpage. ...

    Nyota Brown
    Click here to register
    Nyota Brown Jun '22
    Jeremiah Genest
    A big chunk of what quality does these days falls under the wider category of sensemaking as expressed in the work of ...
    Jeremiah Genest Dec '19
    Jerry Rice Jerry Rice Dec '19
    Jeremia,

    I think your question is: “Why hasn’t Karl Weick’s sensemaking process made it into the Quality ...
    Jerry gives an excellent explanation of the process by which new concepts are added to the Quality Management Body ...
    Dear Friends,
    I think that this conversation is MOST fruitful. Karl Weick is an exceptional thinker and the two ...
    Susan Gorveatte
    Hi all, I am starting to assemble some material on the pros and cons of Remote Auditing. What do you think? Can you ...
    Susan Gorveatte Sep '20
    In my last job, our small, rural manufacturing facility had significant issues finding audit services due to the ...
    Larry Owen Larry Owen Sep '20
    We are preparing to perform our first remote Quality Bench Marking Survey of a remote site. Our clients prefer the ...
    I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our external ISO 9001 ...
    Larry, I would love to hear the audit outcome. Yes, please post an update and let us know how it all turns out. Good ...
    Monica, yes, that's a good point, remote audits are not new. With COVID they are getting their "fifteen minutes of ...
    Larry Cichelli:
    I'm both a Lead Auditor for our internal audits ans as the QA manager, the main auditee for our ...
    Hello,

    I am the Quality Manager at a manufacturing plant in Bedford Park, Illinois. I have been in quality for seven ...
    Hi all,

    I am the Head of QA/QC (for GLP/GMP) and GMP auditor for my company and we perform around 30 external audits a ...
    Hey Susan,

    That's a great topic for discussion. I have recently conducted a Quality Improvement Audit Remotely, ...
    Hello Susan,
    Good Evening.
    I am a Lead Auditor with a leading certifying body.
    Based on the client restrictions due ...
    Daniel Zrymiak
    Five years ago, ASQ was in its 70th year and we had the WCQI in Milwaukee. At the time, networking ranged from formal ...
    Daniel Zrymiak Feb '21
    Hello, Peggy Milz ‍ , Douglas Wood ‍ , Stephanie Thompson ‍ . These are ideas that could be applied toward the ...
    Dear Daniel,

    This is a most interesting "thinking experiment!"

    When I was consulting to Nokia Mobile Phones in the ...
    Daniel,

    Interesting topic and certainly a great challenge. Have you seen the Clubhouse social network? It is an ...
    Susan Gorveatte
    Hi team! I see when I audit client Quality Management Systems that they often forget to evaluate training ...
    Susan Gorveatte Mar '22

    Dear Susan Gorveatte

    Kirkpatrick left us with a very interesting model and I was always trying to encourage ...

    I think Kilpatrick's model is a fundamental tool for ensuring training meets requirements.

    When designing ...

    @Ernest Phoon this is a great suggestion, I wish more companies did this.

    John Dew John Dew Mar '22
    Participants in these posts on training might be interested in being part of the
    Workforce Development Network in ...

    John Dew:
    Participants in these posts on training might be interested in being part of the
    Workforce Development ...

    Latest Resources

    • V.A.4 Qualitative Assessment Qualitative Assessment

      Much of the information used by organizations to measure and track performance consists of quantitative data. Figures such as sales of a particular product, on-time delivery of suppliers, average length of ...

      Date Created: 09/03/2022 05:43 PM
    • V.A.3 Customer Segmentation Customer Segmentation

      One key legacy of the Industrial Age was the trend of mass production. Henry Ford said that following about the people waiting to buy his company's Model Ts, "Any customer can have a car painted any color that he ...

      Date Created: 09/03/2022 05:01 PM
    • Webinar Speaker Submission Packet The Quality Management Division of ASQ is always looking for webinar speakers. We have a robust 14 week process for ensuring relevant content that is marketed appropriately prior to the day of the webinar. 

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      Webinar ...

        Date Created: 05/28/2020 06:42 PM
      • Managing for Quality Webinar Series from Dr. Gregory H. Watson

        This series of lectures sponsored by the Quality Management Division takes a deep look at the changing role of quality management professionals from the early days of modern management and ...

        Date Created: 04/04/2020 02:57 PM
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