These webinars are for you if you are:
- Quality Executive: Chief Quality Officer, Vice President or Director of Quality or any business-responsible Quality Manager
- Business Excellence or Operational Excellence Leader
- Master Black Belt or Experienced Black Belt
No 1: Making Quality-Based Executive Decisions"
Date: February 13, 2020 Time: 6:00 pm ET/ 5:00 pm CT/ 4:00 pm MT/ 3:00 pm PT— 45 minutes lecture with 15 minutes Q&A
This lecture starts with showing how executive decision-making often relies on what economist Daniel Kahneman has called “System 1 Thinking” – an emotionally-based, subjective approach to making decisions that is the opposite of “System 2 Thinking” – a fact-based, objectively logical approach to making decisions. Thinking about how to make good executive decisions has a very rich heritage that reaches back to the late-1930s when Chester I. Barnard, an executive in the Bell System first addressed the issue. This presentation will present a cumulative summary of the ideas developed since that time and describe the conditions for making quality-based executive decisions grounded on the academic theory and illustrated by pragmatic lessons learned.
The first part of the series consists of the following webinars:
No. 1: "Making Quality-based Executive Decisions” February 13
No. 2: "Leading Transformation – Managing Improvement” March 12
No. 3: "Designing Quality as an Inclusive Business System” April 2
No. 4: "Strategy Inquiry, Formulation, and Deployment” April 28
No. 5: "Understanding Japanese-style Strategy Management” May 19
No. 6: "Organizational Learning – Triple-loop Experience” June 16
The series will continue in 2020 with:
No. 7: "Managerial Engineering – Designing Future Firms" July 21
No. 8: "Understanding the Financial Component of Quality" August 18
No. 9: "Strategic Reflections on Kano’s Attractive Quality" September 15
No. 10: "Insights into the Essence of Operational Excellence" September 29
No. 11: "Defining Quality to Apply to Everyone, Everywhere" October 14
No. 12: "Managing for Quality Amidst Digital Turbulence" November 17
Dr. Watson has degrees in management, law, and industrial engineering. He is an 18-year ASQ Fellow and past-Chair (2000). He received the ASQ Distinguished Service Medal plus Lancaster, Crosby, and Ishikawa medals. He has been named an Honorary Member by seventeen national quality associations. Dr. Watson delivered speeches to 20 ASQ national and divisional conferences (twice for QMD). A former quality executive with Hewlett-Packard, Compaq Computer, and Xerox and he has coached executives in quality transformations at Nokia Mobile Phones (1993-99); Toshiba (1999-2001); ExxonMobil (2001-02); and over 20 other companies. He is the only Westerner to be awarded a Deming Medal by JUSE – the W. Edwards Deming Award for Dissemination and Promotion (Overseas) in 2009.