Community Information:
We are a community of quality and performance improvement professionals from the Federal, State, Local and International Governments, which include leaders, consultants, analysts, practitioners, university professors, students and others interested in the public sector.
Finding, developing, and supporting quality and performance improvement champions in government.
A world where fact-based government is admired for the efficiency and effectiveness of its service.
If you would like to know more about our Division, Centers, and team members, please access our ASQ Government Division glossy here.
The ASQ Government Division is supporting an FDA Study of the quality management (QM) skills, competencies, and training of a successful practitioner. The study will require input from quality managers, quality consultants, and leaders of organizations with a quality unit working across various industries. The study contains both a survey and interview portion. More information as to both aspects can be found here. Go directly to the survey here.
We are actively looking to build our Officer, committee, and volunteer pipeline in 2024 and beyond. If you are interested in learning more about joining this phenomenal Division and team, please take our VOLUNTEER survey here. Visit the Volunteer Hub.
- Special VOLUNTEER NEED: Newsletter Editor
2024 ASQ Government Division Team – Officers
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Chair
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Dr. Rhonda Farrell
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Chair-Elect
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Ms. Shruti Patil
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Secretary
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Ms. Nyota Brown
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Treasurer
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TBD
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Immediate Past Chair & Nominations
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Mr. Larry Edwards
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2024 ASQ Government Division Team – Executive Advisors
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Kerry Bass
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Division Advisor
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John Baranzelli
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Division Advisor
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Marc Berson
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Division Advisor
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Brian DeNiese
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Division Advisor
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Richard Mallory
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Division Advisor
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Quentin Wilson
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Division Advisor
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Grace Duffy
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External Advisory Board
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Bob Scanlon
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External Advisory Board
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Richard Herczeg
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GCC Liaison
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2024 ASQ Government Division Team – Center for Electoral Quality and Integrity (CEQI)
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Allan Cohn
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CEQI Chair
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Matthew Auer
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CEQI Advisory Committee
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Kerry Bass
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CEQI Immediate Past Chair
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Sonja Beauchamp
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CEQI Committee Team
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Nyota Brown
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CEQI Committee Team
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Joseph DeFeo
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CEQI Advisory Committee
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Karen Douglas
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CEQI Advisory Committee
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Grace Duffy
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CEQI Advisory Committee
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Larry Edwards
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CEQI Committee Team
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Richard Eidlin
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CEQI Advisory Committee
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Eric Fey
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CEQI Advisory Committee
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Richard Mallory
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CEQI Committee Team
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Tammy Patrick
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CEQI Advisory Committee
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Tom Pyzdek
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CEQI Advisory Committee
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Ryan Statdmuller
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CEQI Committee Team
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Matthew Weil
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CEQI Advisory Committee
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- Listen to our Chair Emeritus Podcast on the Mission space and work of CEQI here.
2024 ASQ Government Division Team – Center for Quality Standards in Government (CQSG)
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Jarrett Perlow
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CQSG Chair
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David Eisenberg
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CQSG Vice Chair
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Patrick Chesnut
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CQSG Committee Team
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| India Hall |
CQSG Committee Volunteer |
| Wayne Shelton |
CQSG Committee Team |
| Christena Shepherd |
CQSG Committee Volunteer |
2024 ASQ Government Division Team – Government Performance Excellence Forum (GPEF)
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Marc Berson
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GPEF Advisor
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Stephen Buckley
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GPEF Committee
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Dr. Rhonda Farrell
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GPEF Lead
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Quentin Wilson
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GPEF Advisor
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2024 ASQ Government Division Team – Committee Leaders and Micro-Volunteers
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Bob Boland
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Division Volunteer
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Vincent Burris
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VOC Co-Chair
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| Bonnie Gaughan-Bailey |
Newsletter Editor, ASQ Standards Liaison
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| Marthe-Ena Guerrier |
EDGe Partnership Champion
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Charles Hutton
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ASQ Standards Liaison
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Marlo Lewis
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Volunteer Ambassador
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Angela Simmons
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Customer & Volunteer Experience, Partnerships
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ASQ Government Division Chair History:
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2022-2023
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Larry Edwards
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| 2020-2021 |
Marc Berson |
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John Baranzelli |
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Brian DeNiese |
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Richard Mallory |
Center for Electoral Quality and Integrity (CEQI)
The American Society for Quality (ASQ) Government Division has initiated a bold project to show the power of quality management and quality science as a means of unbiased analysis and decision making regarding perceived and real problems in the conduct of American elections in order to build voter trust in election security and ballot access. ASQ is now asking its members and American Election Officials to help get it done. This work will use basic quality practice and competencies to build best practices models for the conduct of elections. It will also develop standardized measures of efficient and effective operations. This project will create a best practice operational model based on the ASQ/ANSI G1 standard, and a Voice of the Customer best practices model using Baldridge Excellence Framework. This volunteer effort is being led by the ASQ Center for Electoral Quality and Integrity (CEQI) in the Government Division. Working with a group of election experts, CEQI developed an Election Operations System map that provides a visual representation of eleven key activities associated with election administration. This system map of key common activities will be the basis of electoral organizations to utilize the ASQ/ANSI G1 2021 standard (Guidelines For Evaluating The Quality Of Government Operations And Services) to objectively review the maturity of their operations. Additionally, the maturity relative to the ASQ/ANSI G1 standard, can be validated externally by the CEQI and used to help increase the confidence of constituents in the management of elections. Once finalized, this performance model will allow examination and objective scoring of any and all County election departments to show their excellence of operation, and where they may deviate from best practices.We are now looking for input from election officials throughout the country to validate the Operations System map.Our goal is by the end of the year to incorporate feedback received to refine the Operations System map and gain broad acceptance of its suitability, accuracy, and completeness.
CEQI Leadership Team, Advisory Committee and Partner Organizations
Click here to learn more about our Leadership Team, Advisory Committee members, and Partner Organizations. If you would like information about joining CEQI, please submit your information.
Voting Process Satisfaction Survey
CEQI conducted the Voting Process Satisfaction Survey in December 2022 to learn more about voter perceptions related to election quality. Based on the responses from 2,235 ASQ members, a large majority of respondents feel it is “appropriately easy to vote” in US elections and that their vote in the last general elections was “counted as intended”. Almost half expressed some concerns about integrity, however, and felt that “cheating in the electoral system” may need a closer look.
Specifically, 86% of respondents feel that “it is appropriately easy to vote”, and 92% expressed confidence that their vote was counted correctly “as they intended.” Only 57% agreed with the statement that “cheating the electoral system is very rare,” and 24% disagreed or strongly disagreed. The remaining 18% responded they had mixed feelings about cheating (17%) or needed more information (1%). “The fact that 43% of all respondents had some concern about cheating tells us there is work to do in quantifying the extent of election fraud through valid measurement, and in documenting its root cause,” said CEQI Chair Kerry Bass. “We believe that our work in documenting operational best practices and establishing a ‘voice of the customer’ confidence measures can provide the critical resources needed by the American public to have complete trust in their selection of government leaders.”
“Despite the fact that a majority of ASQ members are generally confident about election operations, the lack of complete confidence expressed by between 25-44% should be of concern to quality professionals,” said CEQI Chair-Elect Richard Mallory. Operations in 2023 will attempt to address these concerns, through identification of best practice election operations, and certification of the maturity of quality practices in all election operations. “There is no good reason for allowing these concerns to remain unaddressed,” said Mallory.
The CEQI American Elections Initiative is also working in partnership with the University of Georgia at Athens, and its School of Public and International Affairs (SPIA), working to collaborate with existing election organizations to locate and review best practice information to include in its workflow modeling. The initiative also depends on the participation of state, municipal and local election organizations and their subject matter experts. This working group is now being assembled, and will be asked to review and comment on standardized best practice workflows as they are developed. CEQI goals focus on developing these best practice operational models and benchmarks so that volunteer pilot elections organizations can be validated for quality of operations by the end of 2023 and other election organizations can volunteer to be validated prior to the 2024 general elections.
Thanks again to the ASQ community for providing such a robust response to our survey. To request additional information or to volunteer for future CEQI activities, please submit your information.
CEQI’s position paper, Advancing a Quality Management System For US Elections, is available for download
Center for Quality Standards in Government (CQSG)
Mission
Research, develop, maintain, and educate on recognized standards which, when applied, enable governments at all levels to objectively evaluate their quality maturity and move towards performance excellence.
Vision
Governments around the world achieve the highest levels of performance through the use of recognized quality standards.
Community Offerings
The ASQ Government Division CQSG's team designs, develops, and fields the ANSI Designated Examiner Training course based on the ANSI: G1 Standard.
About the Standard
The ASQ/ANSI G1:2021 provides “Guidelines for evaluating the quality of government operations and services.” It is an international standard that represents best-in-class management practice for government. It can be purchased from the American Society for Quality bookstore, the American Society for Quality bookstore.
This new standard provides a baseline for testing the efficiency and effectiveness of government operations everywhere by providing process and system maturity models that apply to the workflows of every government program, unit and office. Their application allows anyone to evaluate whether managers and supervisors have best practice operational plans in place to guide their work. It also provides a maturity score that reflects the extent to which managers and supervisors use the proven practices of quality management. Its system and process maturity models span the work of entire organizations and provide for uniform and objective scoring of the use of quality practices in every office and area. The premise of the new standard is that the use of quality practices is synonymous with good management overall, and that managers and supervisors should be held accountable for defining standard best practices, and having performance measures embedded in their work.
Once the maturity models have been applied to the work of every manager and supervisor, a comprehensive and visible scorecard can be created, that will guide the attention and effort of everyone. A visible scorecard of this type ensures that the interest in quality practice and excellent operations will not be short-lived, but will define how the organization does business into the foreseeable future. It is a model that can broadly improve the efficiency and effectiveness of government everywhere.
Find out what the ANSI Government Standard can bring to your government agency here.
Community Resources
- WebEx Event Recording: The ANSI:G1 standard - A new beginning point for efficiency and effectiveness in government
- Case Study Journey of Excellence: A Case Study on the Use of the ASQ/ANSI G1:2021 Standard in the Federal Judiciary
Government Performance Excellence Forum (GPEF)
The ASQ Government Division's GPEF Team explores what drives sustainable performance and quality improvement in Government.