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Thanks to all of you for your comments and input. It is much appreciated and I feel I have a solid path forward through our CAPA process to address the issue now. Thx, Tony

Thanks all for your feedback. It is appreciated. I apologize for my delayed response.

Hello all, I am looking for guidance on best practice for addressing missing training records for existing employees for a company that will be seeking ISO 9001 certification in 2021. Production has always done a good job with their training records, but some other departments have historically held ...

If after a certification audit, and organization broadens its scope by the addition of a new division, does the entire org need to go through a full certification audit? Or does just the new division require a full certification audit with a surveillance audit applied for that portion of the QMS in scope ...

Hello, What about a small company with very little in the way of process documentation? I fear this will present issues in going for ISO 9001:2015 initial certification. While 2015 4.4.2 allows latitude for the organization to determine the extent of its process documentation needs, it seems like this ...