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I wish I had the answer to this question. I struggle with the misconception that my department exists only to audit, rather than to uncover improvement opportunities. ------------------------------ Lisa Waters Alexandria KY ------------------------------

Is am going to be talking to a group of team leaders about the importance of keeping Quality and Risk at the forefront of ther mind as they make decisions about new policies and procedures. Does anyone have a group activity / game to help bring a little fun to an interaction like this? ----------- ...