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Ten years ago, a client told our leadership, “If you had a quality program on par with your safety program, you would be leaps and bounds ahead of your competitors.” We took that to heart and realized that we could apply our behavior-based safety program principals and tools to quality. We appointed ...

Description: - BS99001 builds and expands on ISO9001 Quality Management, and focuses specifically on the construction industry. It is raising the bar beyond ISO9001 in regards to pre-construction, construction and post-construction and supporting services. - Quality management is critical in the ...

When: Mar 20, 2026 from 12:00 PM to 01:00 PM (ET) TITLE: Predicting What Matters: Using the Service Value Chain to Strengthen Organizations ABSTRACT: Can we predict what truly matters for organizational performance? In short, the answer is yes. The Service Value Chain is grounded in more than 25 ...