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Hello all! I would like to know your opinion on my article appearing in Quality Progress in July edition 2019. Do you see ISO 9001 like I do? If not why. Thank you in advance for your comments. Pedro Rafael Garcia-Diaz

In practical terms I prefer to keep the word continual improvmeent due to the fact that metrics have ups and downs: however, the trend should be positive. Continual involves continuous but continuous do not allow continual improvement. With respect to the author, I disagree, and I would prefer the standrad ...