Nancy is a seasoned expert with over 24 years of experience in driving organizational transformation and business excellence. As a Shingo Alumni, Chartered Business Excellence Expert, and certified Change Management Practitioner, she excels in cultivating cultural change. Founder of XcelliUm Consulting and XcelleratE CaaS, she leads the first Licensed Shingo Affiliate Company in the Middle East and Africa. Nancy's dual master’s degrees and diverse career span scientific research, the food sector, and consulting. An author, speaker, and trainer, she is also a longtime member leader of the American Society for Quality, Associate Academician at IAQ, and a board member of the ISCM foundation.