The ATF National Response Team: Using the ASQ/ANSI G1 Standard to Drive Excellence

When:  Apr 19, 2022 from 04:00 PM to 05:00 PM (UTC)
Associated with  Government Division
Description: This webinar presents the multi-year effort of the Bureau of Alcohol, Tobacco and Firearms (ATF) National Response Team (NRT) to use quality standards to formalize and measure the success of its programs. This effort has been an important part of its goal of achieving recognition as the premiere fire and explosives forensics experts at the National and international levels – important for the agency as it has been the primary investigator at all major national emergency and terrorist events, including the 9/11/2001 terrorist events at the World Trade Center and the Pentagon.

The NRT was the first certified agency under the ISO/IEC Standard 17020:2012 (in 2019) recognizing its technical competence in the field of forensic inspection /scene documentation. The agency then adopted the ASQ/ANSI G1:2021 Standard, Guidelines for evaluating the quality of government operations and services to better evaluate its individual system and process operational practices. Join us for this free member webinar to hear the story of how NRT has enhanced its operations and achieved third party validation of its recognized competence in performing its forensic service mission, as a part of its commitment to excellence, and continued improvement.

Presenters: The presenters will be Robert F. Boland and Wayne G. Shelton, who lead the quality management and training units of ATF. Boland is an ASQ Certified Quality Improvement Associate and earned his bachelor’s degree in Law Enforcement from George Mason University in Fairfax, Virginia. Boland spent 32 years as a Special Agent and Supervisory Special Agent in Federal Law Enforcement, primarily with ATF. During his career, he served for four years as an active member of the ATF NRT, participating in national level incidents such as the Atlanta Olympics Bombing Case, and the TWA Flight 800 investigation.

Shelton is a CQA and is a Designated Examiner for the ANSI G1 standard. He has 21-years of with the United States Air Force (USAF) both as a Security Specialist and as an Office of Special Investigations (OSI) Special Agent. While in the Air Force, he was responsible for conducting a wide variety of counterintelligence, investigative and anti-terrorism operations worldwide. His current assignment is as the Senior Curriculum Designer and Accreditation Specialist for the ATF National Center for Explosives Training and Research (NCETR). Both presenters are located on Redstone Arsenal, Huntsville, AL.

Register here.