Abstract: The learning objectives are the significance of Quality Audits within the Project Management Landscape and exploring diverse quality indicators and measures relevant to Project Management.
Working with and inside several project management offices (PMO) over the years I have been able to come to one quick conclusion…. quality does not happen automatically nor is it one-dimensional.
There are multiple ways that quality should be embedded within the PMO as well as within the component projects.
This session will discuss ways to implement quality measures within the PMO and ensure more predictable, measurable outcomes for the organization.
Bio: Jennifer Young Baker has more than 30 years of experience managing projects, programs, portfolios, and PMOs for Fortune 500 companies such as Amtrak, Duke Energy, United Rentals, Bank of America, Wells Fargo, and Marriott. She has also developed or co-developed master’s degree programs at Georgetown University, Northeastern University, Wake Forest University, and the University of Southern California. She currently teaches in the MBA Program at Wingate University, the MSPM program at the University of Southern California, and the Professional Studies area at the University of North Carolina at Charlotte.
Jennifer is also active in PMI, formerly serving as the President of her local chapter which won “PMI Chapter of the Year” during her tenure, and as the Region Mentor for the Mid-Atlantic States. She currently serves on the Advanced Credentials Committee for PMI. In 2015, she graduated from the PMI Leadership Institute Master Class. She received her MS in Project Management from Northeastern University and holds PMP, PgMP, PfMP, CB-PMO, ITIL, BRMP, SAFe-SA, and SSMBB certifications.
Her publications include “Project Portfolio Governance” in Portfolio Management: A Strategic Approach. She regularly presents academic and professional topics for PMI and ASQ. In 2020, she was featured in Ipek Sahra Ozguler’s book, “The Perspective of Women in Project Management.” She was a featured author in the 2021 book, Portfolio Management: Delivering on Strategy.