Our next ASQLEX 0911 member monthly meeting is a recorded virtual webinar and begins at 12PM EST on January 18th, 2024.
If you plan to attend, please email reservation to Mark McDonald (Mmcdonald@hendrickson-intl.com) by noon Tuesday, January 16th.
.For the January meeting we have invited other ASQ sections in our East South Central Region.
ASQ virtual WebEx webinar presentation:
The Three Tools to Help Manage the Customer Experience Webcast. CE 3.0 part 2
Presentation Agenda-
1. Why focusing on Customer Experience (CE) will enhance the bottom line and your career.
2. The three tools you need are-
a. Root Cause Analysis
b. Voice of the Customer (VOC)
c. Economic Modeling
3. How to get started with each of these tools.
Speaker – John Goodman (See short Bio below)
ASQ Host – Pablo Baez
Section hosts- John Simson and Steve Ross, ASQ Lexington, KY
The WebEx Meeting link for this presentation will be sent out to those who register with Mark McDonald.
Note: A 0.5 RU will be given for presentation meeting that you attend. However, you must use the email registration so that the Section has an attendance record. Please mute your computer microphone during the presentation.
Meeting Agenda:
11:50 -12:00 pm Log in and Section welcome, Speaker and webinar intro
12:00 – 1:00 pm Presentation and then Q&A with members.
John Goodman – About speaker -
· Chairman of Customer Care Measurement and Consulting (CCMC)
· Managed more than 1000 separate customer service studies
o White house sponsored evaluation
o Coca-Cola USA sponsored study
o Author of
§ Strategic customer Service (2009)
§ Customer Experience 3.0 (2014)
#CustomerExperience#JohnGoodman#ASQLexingtonSection0911