Quality Progress

Gemba refers to places where value-creating work happens, such as the shop floor. But what should you do when you get to the actual place? The authors introduce the GOALs 4 improvement model, which expands on gemba by describing some of the primary processes that should take place when you arrive at the actual place, including getting out to look, listen, learn and lead.

Read more in “Beyond Gemba.”

Go and see is one of the most effective and still underrated activities that can be done on any workplace. It has been around for so long and yet so few managers go and see their operations thoroughly and with the intent of improving. Interesting approach the GOAL 4 concept. I liked the Max Learning Diagram. 

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Luis Iturriaga Morales
QMS consultant and trainer
Entrenamiento ITUMO
Boca Del Rio
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