Welcome
Welcome to the Customer-Supplier Division! We’re glad you chose to join our community.
By joining “The Mighty CSD”, you are now part of a world-wide community of quality professionals dedicated to fostering effective customer-supplier relationships.
Our mission: The Customer-Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer-supplier relationships.
How do we achieve this mission?
We’re always interested in your ideas and would welcome your input. If you would like to get involved with CSD or have ideas for new technical content, we’d love to hear from you.
Welcome aboard!
Best regards,
Shawn Armstrong
Chair, Customer-Supplier Division
SArmstrong@memberleader.asq.org
By joining “The Mighty CSD”, you are now part of a world-wide community of quality professionals dedicated to fostering effective customer-supplier relationships.
Our mission: The Customer-Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer-supplier relationships.
How do we achieve this mission?
- Each of our newsletters contain technical articles that provide useful information that our community members can apply right away
- Our webinars present reviews of core concepts as well as case studies of best practices and innovative applications of quality tools to customer-supplier relationships
- CSD-sponsored sessions at technical conferences, including the World Conference on Quality and Improvement, not only provide valuable technical content but promote networking opportunities with other community members as well as with CSD’s leadership team
- Our myASQ community fosters direct communication between members of our community, where anyone can ask questions or participate in discussions
We’re always interested in your ideas and would welcome your input. If you would like to get involved with CSD or have ideas for new technical content, we’d love to hear from you.
Welcome aboard!
Best regards,
Shawn Armstrong
Chair, Customer-Supplier Division
SArmstrong@memberleader.asq.org
Upcoming Events
Recent Discussions
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Member satisfaction is our top priority, as our customers, we would like your feedback on what creates value for ...
Carl Johansen
May '19
Joseph Dunn
May '19
Hello Carl,
Just curious, is there a way to create a new post on this page? I do see how to comment on a post started by ...
Just curious, is there a way to create a new post on this page? I do see how to comment on a post started by ...
Catherine Johannes
May '19
Hi Carl and Joseph,
I've been working closely with Carl and I'd be happy to help answer your questions. To start your ...
I've been working closely with Carl and I'd be happy to help answer your questions. To start your ...
Edward Alluis
Jun '19
Hi Carl:
I believe having more content rich pages around the area of Supplier Quality Management may be a good ...
I believe having more content rich pages around the area of Supplier Quality Management may be a good ...
Sheri Dorman
Jul '21
I am looking for Sections/active communities in the Chicagoland area. I am the Inspection Division Section ...
12
There are always notions regarding high competition that makes it challenging to manage the organizational ...
Zubair Anwar Khurshid
Jul '20
4
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
1
23
My company deals in aerospace, defense, power generation, and oil & gas. We perform machining, and have many ...
Patrick Bryant
Mar '20
Sandra Low
Apr '21
Whatever you chose make sure it isn't accountant driven. The operational side should see considerable ...
5
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid
Dec '19
1
23
Who has a supplier quality parts/service warranty management process they would like to "brag" up? 1. A process ...
Greg Ade
May '19
David Kijek
Aug '19
Dear Mr. Ade:
The short answer is I cannot brag about a great system. The problem is Warranty claims are symptoms. ...
The short answer is I cannot brag about a great system. The problem is Warranty claims are symptoms. ...
17
Hello fellow members, I am giving a webinar with the Statistics Division on Oct 16 at 10AM Here is the link for more ...
James Bossert
Sep '20
9
I work for a Semiconductor company and we have a decent business process and risk assessment around rework. ISO ...
Luca Lattanzi
May '20
5
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
Apr '20
2
Dear Customer-Supplier Division Members, I am conducting a survey sponsored by the Robert W. Plaster Graduate ...
Ver-Non Wakefield
Feb '20
Latest Resources
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Strap Packaging for Holding Heavy Objects and Experience in New Supplier Development
A presentation by Srihari Chodagiri sharing the story of developing a local supplier. The success of this project led to the local vendor becoming the preferred supplier of strapping material for smelters in the Middle Eastern ...
Date Created: 04/20/2021 02:54 PM -
Supplier Production Part Approval Process (PPAP) What Software Does and Does Not Work and Why
A discussion with John Cachat about lessons learned about how companies are trying to manage the Supplier PPAP Process, including PLM, Supplier Portals, Project Management.
John M. Cachat has over 40 years of experience in the ...
Date Created: 12/01/2020 03:18 PM -
What Your Registrar Auditor Wished You Knew About Managing Your Suppliers
This webinar provides a review of the ISO 9001:2015 requirements related to external providers / suppliers. The review will include a description of the ISO 9001:2015 requirements in section 8.4 for External Providers. In each ...
Date Created: 03/19/2020 07:46 PM -
The Partnership News Winter 2020, Volume 27, Issue 4
The 1 st CSD newsletter of 2020 is out.
Check out the articles in this winter newsletter and read about the importance of supplier diversity, benefits to conducting a supplier audit and, the follow-up research to “Are we able to offer ...
Date Created: 01/15/2020 03:40 PM
Community Information
Category:
Technical
Description:
Mission Statement:
The Customer - Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer - supplier relationships.
Vision Statement:
The Customer - Supplier Division will be the thought leader and community of choice for individuals and organizations seeking excellence through quality customer - supplier relationships.
Values:
The Customer - Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer - supplier relationships.
Vision Statement:
The Customer - Supplier Division will be the thought leader and community of choice for individuals and organizations seeking excellence through quality customer - supplier relationships.
Values:
- RELEVANCY by providing the right information to the right place at the right time.
- ENGAGEMENT through diverse exchange of perspectives, views and ideas.
- FUN!!!
Access:
Public
Members:
2227
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