Welcome

Welcome to the Customer-Supplier Division!  We’re glad you chose to join our community.

By joining “The Mighty CSD”, you are now part of a world-wide community of quality professionals dedicated to fostering effective customer-supplier relationships. 

Our mission:  The Customer-Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer-supplier relationships.

How do we achieve this mission? 
  • Each of our newsletters contain technical articles that provide useful information that our community members can apply right away
  • Our webinars present reviews of core concepts as well as case studies of best practices and innovative applications of quality tools to customer-supplier relationships
  • CSD-sponsored sessions at technical conferences, including the World Conference on Quality and Improvement, not only provide valuable technical content but promote networking opportunities with other community members as well as with CSD’s leadership team
  • Our myASQ community fosters direct communication between members of our community, where anyone can ask questions or participate in discussions
CSD has also sponsored the Certified Supplier Quality Professional exam since 2017 for those quality professionals that wish to formally demonstrate their command of key supplier quality management principles and practices.  To help prepare for this exam, CSD developed the Certified Supplier Quality Professional Handbook and created training classes that are offered through ASQ.

We’re always interested in your ideas and would welcome your input.  If you would like to get involved with CSD or have ideas for new technical content, we’d love to hear from you.

Welcome aboard!

Best regards,

Shawn Armstrong
Chair, Customer-Supplier Division
SArmstrong@memberleader.asq.org 

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Recent Discussions

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Carl Johansen
We Want to Hear From You!
4 50
Member satisfaction is our top priority, as our customers, we would like your feedback on what creates value for ...
Carl Johansen May '19
Joseph Dunn Joseph Dunn May '19
Hello Carl,
Just curious, is there a way to create a new post on this page?  I do see how to comment on a post started by ...
Catherine Johannes Catherine Johannes May '19
Hi Carl and Joseph,

I've been working closely with Carl and I'd be happy to help answer your questions. To start your ...
Edward Alluis Edward Alluis Jun '19
Hi Carl:

I believe having more content rich pages around the area of Supplier Quality Management may be a good ...
Sheri Dorman Sheri Dorman Jul '21

I am looking for Sections/active communities in the Chicagoland area. I am the Inspection Division Section ...

Zubair Anwar Khurshid
Upskilling for Professionals
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There are always notions regarding high competition that makes it challenging to manage the organizational ...
Zubair Anwar Khurshid Jul '20
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What helps in difficult times – while staff is being ...
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Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid Apr '20
Patrick Bryant
Improving Supplier Management
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My company deals in aerospace, defense, power generation, and oil & gas. We perform machining, and have many ...
Patrick Bryant Mar '20
Sandra Low Sandra Low Apr '21
Whatever you chose make sure it isn't accountant driven. The operational side should see considerable ...
Zubair Anwar Khurshid
Happy New Year 2020 and my New Year Resolution
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While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
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Greg Ade
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Who has a supplier quality parts/service warranty management process they would like to "brag" up? 1. A process ...
Greg Ade May '19
David Kijek David Kijek Aug '19
Dear Mr. Ade:

The short answer is I cannot brag about a great system.  The problem is Warranty claims are symptoms.  ...
James Bossert
MSA Webinar, Oct 16, 2020
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Hello fellow members, I am giving a webinar with the Statistics Division on Oct 16 at 10AM  Here is the link for more ...
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Luca Lattanzi
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I work for a Semiconductor company and we have a decent business process and risk assessment around rework. ISO ...
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Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid Apr '20
Ver-Non Wakefield
Requesting Assistance with Completion of a Research ...
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Dear Customer-Supplier Division Members, I am conducting a survey sponsored by the Robert W. Plaster Graduate ...
Ver-Non Wakefield Feb '20

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Community Information
Category:
Technical
Description:
Mission Statement:
The Customer - Supplier Division empowers the people, communities, and organizations of the world to achieve excellence through quality customer - supplier relationships.

Vision Statement:
The Customer - Supplier Division will be the thought leader and community of choice for individuals and organizations seeking excellence through quality customer - supplier relationships.

Values:
  • RELEVANCY by providing the right information to the right place at the right time.
  • ENGAGEMENT through diverse exchange of perspectives, views and ideas.
  • FUN!!!
Access:
Public
Members:
2414

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