Resiliency vs the Black Swan
Presentation information: For many hundreds of years, the Black Swan has been a symbol of something so rare in nature as to be almost mythical. Since the beginning of this century, the term has been applied to business, meaning an impactful occurrence expected so infrequently that it could not have been predicted. Clearly, Black Swans could be catastrophic for an organization.

The 2021-2022 edition of the Baldrige Framework has incorporated “resiliency” as a key theme. They define it as having a plan in place to manage through a disruption. Since a Black Swan event may be disruptive to your organization, two questions immediately come to mind:
  • Does resiliency thwart Black Swans?
  • What is Quality’s role in preparing the organization for Black Swans?
This presentation will look at how a high performing company might become more resilient; it will consider what Black Swans might occur in the future; it will ask how Quality can help the organization use these concepts to protect itself.

Presenter information:
James August, ASQ CMQ/OE, CQA
Quality Assurance Manager
CCL Label, Inc. (Robbinsville)
East Coast Operations, HPCNA
CCL Industries Inc.

James August is a quality professional with over thirty years’ experience in commercial, industrial and military/aerospace manufacturing. Currently, Jim is Quality Assurance Manager for CCL Label (Robbinsville) where he is working to integrate ISO 9001, cGMPs and Lean Manufacturing into a single business quality management system for five label plants in the US.

As a Senior member of ASQ, Jim belongs to the Princeton and South Jersey sections. He is an ASQ Certified Quality Auditor since 1993 and a CMQ/OE since 2008. Jim was active in Quality New Jersey between 1991 and 2007 where he served as a state Baldrige examiner and the Administrator for their Performance Excellence Network.

Always interested in Quality education, Mr. August has taught courses at Rutgers, Raritan Valley Community College and Middlesex County College. Jim has been a workshop leader and trainer for ISO 9001 and ASQ CMQ/OE and CQE certification refresher courses. He has a wide range of professional interests and has been a regular guest lecturer at Rutgers in addition to being a frequent presenter to ASQ local section and regional programs.

To register for this event, please click on this link:
Date & Time
Wednesday March 10th, 2021 5:30pm CST
End Date & Time
Wednesday March 10th, 2021 7:00pm CST
Meeting, Webinar
Host Type
Category Public Calendar

Event Comments

No Data Available

Event Map

Date & Time: 03/10/2021 06:30:00 PM EST