These webinars are for you if you are:
- Quality Executive: Chief Quality Officer, Vice President or Director of Quality or any business-responsible Quality Manager
- Business Excellence or Operational Excellence Leader
- Master Black Belt or Experienced Black Belt
(Advance Registration is Required)
Subjectively based definitions of quality have been offered by all “quality gurus;” however, there is a way to develop understanding that is based on a “natural language approach” proposed by David Garvin in a 1984 Sloan Management Review article. Garvin proposed establishing what he had called a “transcendental definition” that universally applies and then making customized versions that were suited to particular applications and industries. In such a transcendental definition, the purpose would be to create a non-limiting definition that could be translated according to the perspective of interpreters and users. This webinar investigates how to build such a definition for your own organization.