ASQ Phoenix Section - January 2021 Program - “Innovate the Future of Work: A Design Thinking Case Study”
ASQ Phoenix January 14, 2021 Program Meeting
6:00pm - 8:00pm MST

Speaker: Mukesh Agrawal, Head of Lean Six Sigma & Design Thinking, Wiley.

Abstract: Design Thinking is a human-centric approach focused on understanding human’s needs first then design an effective solution to meet those needs. Design Thinking fosters creative thinking and facilitates innovations and teamwork. Lean Six Sigma offers problem-based thinking focusing on identifying the root cause of the problem and apply critical thinking to solve problems incrementally. Design Thinking on the other hand offers solution-based thinking focusing on creative thinking to drive innovation. This presentation aims to improve our understanding of what design thinking for innovation is and under which conditions it can be implemented successfully. It discusses design thinking for innovation in the broader perspective of organizational culture with a case study to drive employee's experience in the virtual world.

The way we work has shifted quicker than anyone could have imagined. Before COVID-19, a transformation had already begun to steer toward digital technologies, but the global health crisis has greatly accelerated this change. The human resource department around the world faced an enormous challenge to drive employee experience while transforming the future of work at a rapid speed. Innovative solutions are needed for organizations to continue to adapt and ensure their workplaces, employees, and customers remain safe during these challenging times. In this presentation, we’ll explore the application of the design thinking framework to innovate the future of work to adapt to new workplace requirements and needs.

Biography: Mukesh is Head of Capabilities & Project Execution Division at Wiley. Mukesh brings over 25 years of Process Excellence and Innovation experience with Dow Chemicals, Verizon, and Wiley. He has successfully deployed Lean Six Sigma, Change Management, and Design Thinking framework globally which have delivered 1.5+ Billion dollars of business impact and certified over 800 belts over the past 18 years. He is a Master Black Belt and holds 3 Master’s degrees in engineering, technology, and business administration field and other quality, agile, and DFSS certifications. Mukesh approaches change with humility, putting the customer and the employee at the center of the practice of improvement.  And as a servant-leader, Mukesh listens, mentors, coaches, and assists other leaders on their path of improvement and success.

WebEx registration link:

Dial-in toll-free number (US & Canada): 1-877-668-4490
Access code: 127 742 8476
Date & Time
Thursday January 14th, 2021 7:00pm CST
End Date & Time
Thursday January 14th, 2021 9:00pm CST
Host Type
Additional Information
6:00pm – Informal Networking
6:30pm – Welcome & Introductions
6:50pm – Guest speaker presentation
7:45pm – Q&A and Wrap-up comments
8:00pm – Adjourn

Category Public Calendar

Event Comments

Joshua Day Joshua Day Jan '21
How does one get credit for attending this meeting over Webex?
When you register / sign in to the WebEx event you are prompted for your name and email address. WebEx publishes an attendance report. Our VOC Chair sends out a survey and electronic RU certificate via email to every attendee.

Event Map

Date & Time: 01/14/2021 06:00:00 PM MST