- Check Sheet
- Fishbone: Forward & Reverse Mode
- P D S A
- Box Plot
- Pareto Chart
- Run Chart
- Affinity Diagram
- What these tools are and how to use them effectively,
- Considerations in their application for various situations, and
- Do’s & Don’ts when facilitating teams in using the tools.
Doug Wood has worked over 40 years in the areas of cost of quality, office waste, root cause analysis, performance measurement. He has taught auditing, Lean, Six Sigma, cost of quality, statistics, and failure modes and effects analysis. His teaching approach is one that provides interesting and applicable stories to show why the key points are important. He has 4 ASQ certifications: CQE, CQA, SSBB, and CMQ/OE.
Doug has been an examiner with the Kansas and the Missouri quality awards, and authored "The Executive Guide to Understanding and Implementing Quality Cost Programs", (ASQ Press 2007); edited "Principles of Quality Cost: Financial Measures for Strategic Implementation of Quality Management" 4th ed. (ASQ Press 2013). He is the lead editor of the new 5th edition Certified Manager of Quality/ Organizational Excellence Handbook, due out June 2020. Doug lives