Research on feedback in teams recognizes the importance of continuous reflection and feedback mechanisms to team success and generally finds that the feedback process is an ongoing dynamic system of performance management rather than an isolated event. Feedback is critical to teams learning.
Four characteristics make feedback effective:
- Type of feedback: Feedback can describe performance or processes behaviors. Performance feedback contains information about individual or team performance to reinforce good performance or repair poor performance by identifying areas for improvement. Process feedback is information regarding the way one performed a task and did or did not reach expected results.
- Feedback level: Feedback can target the team as a whole (i.e., team-level feedback), individual team members (i.e., individual-level feedback), or both. In the latter, team members receive information about how the team behaves as a whole along with information about their individual contribution.
- Feedback valence: The positive or negative evaluation of one’s performance to the goal or standard. In teams, the potential benefits of negative feedback might be explained by the activation of goal-striving iterative cycles.
- Feedback source: Objective (e.g., a measure of delay of delivery) or subjective (i.e., opinion of a source). Feedback-subjective sources can be classified as (a) sources from outside the team (e.g., manager, researcher, expert, and customers) and (b) sources from inside the team (e.g., the team leader debriefing about the feedback or team members who give feedback to each other).
Feedback quality is determined by how specific, well-timed, regular, non-threatening, shared, directed at teams it targets, and fairly distributed among team members the feedback is. When feedback meets these criteria, it is most effective.
Most feedback models state that feedback can only be powerful when individuals perceive this feedback as being relevant, meaningful, and useful. Conversely, if team members perceive feedback as being unrelated to actual performance, irrelevant, or inaccurate, or do not pay attention to cues presented in the feedback, they are likely to disregard, discount, or reject this feedback. If feedback perception is favorable for team members, and if individual perceptions are externalized in the team and shared among team members (i.e., team perception), teams will likely engage in interactions during which they will collectively make sense of it the feedback and plan changes accordingly.
What are your best practices for team feedback?