Monitoring vs. Measuring

By Janet Lentz posted 06/26/23 07:06 AM

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MONITORING VS. MEASURING

ISO 9001 requires that you plan what monitoring and measuring activities you perform and that you consider it when conducting Management Reviews. But what's the difference between them?

Think of monitoring as collecting data about things you can't directly measure, like customer perception of satisfaction. ISO 9001, clause 9.1.2 does a great job of describing this.

Measuring is exactly that - things you can collect hard data on, like number of defects or on time delivery.

Want to learn more?

Join me and Delaware ASQ on Thursday, July 20, 2023 at 6:30 pm - 8:00 pm EDT as we explore best practices for Management Review. This is a FREE webinar open to everyone.

Link to register here: Effective Management Reviews in an ISO-Based QMS

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