SQD Presents Zubair Anwar's Webinar On The Service Quality BOK
Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK. In this webinar, Zubair seeks to help organizations and individual professionals understand the BOK’s broad framework (now known as the Service Quality Wheel) and underlying elements, as well as how to navigate the online volume. Topics include the reference industries and standards, available service quality tools, and the expanded information related to mastery level and associated proficiencies.
To access the webinar please go to the Service Quality Division's website at: http://asqservicequality.org/news/sqbok-v3-0/