SPEAKER: Sherif Nasser, ASQ CMQ/OE, PMP, CQP FCQI
TOPIC: Treating Organizational Diseases
BIO: Expert Trainer and Consultant – Organization’s Doctor
Sherif is a speaker, consultant, trainer, coach, and mentor with +20 years of experience across various industries. He was a speaker at the 2021 ASQ Minnesota Section’s Quality Conference in the USA, the 1st & 2nd ASQ quality conferences in the UAE, and in other various quality forums in the KSA. He worked for many international corporates such as Bovis Lend Lease, Turner International, and Schneider Electric to help in establish integrated management systems.
Sherif holds a bachelor's degree of engineering and a professional diploma in quality management. He holds several professional certifications such as PMI®’s Project Management Professional (PMP), Fellow to the Chartered Quality Institute in the UK, and a Certified Manager of Quality/Organizational Excellence by ASQ.
ABSTRACT: The seven deadly diseases were discovered by Deming last century and described in his book “Out of the Crisis”. A new introduction for the organization's diseases was recently developed borrowing from metaphoric medical terms and literature review to increase employee engagement, understand the organization’s behavior, and limit the use of management system language.
The organization’s disease model is seen as a new way to simplify communication, increase awareness, and structure a new methodology to promote total quality management implementation inside the organization, simultaneously enhancing the corporate culture.
The Quality consultant could be named the organization’s doctor. The new designation may require revisiting the existing competency framework for Quality consultants. The organization's doctor is performing the same functions in treating the organization, as performed by a regular human doctor (or typically the internal medicine physician).
This results by listening to the complaint, identifying diseases, noticing symptoms, diagnosing causes, writing the prescription to cure the organization, and follow-up the treatment plan in coordination with other physicians. The difference is instead of assessing the human body, he/she assesses the organization's system and culture.
The system consists of a physical part (tangible items that we can touch) and a spiritual part (non-tangible items, such as ideas, culture, values, and people's mindset). Maintaining and aligning both systems will increase the life span of an organization.