In this time of heightened anxiety, especially during business transformation endeavors, we are called to motivate, enable, and empower those that seek us out for guidance. However, leaders, program managers, and technical advisors often avoid conversations that could trigger emotional responses. There are many myths about emotional expression that keep leaders from what could be a difficult conversation even though the outcome might lead to increased confidence and successful solutions.
You can’t tell people to think differently and expect they will. When employees feel stuck or frustrated with the options they perceive, it is better to listen to their concerns and coach them to see their blind spots, gaps in logic, and what is stopping them from moving forward. If done the right way, they will see beyond their stories and feel motivated to act. They commit to the decisions they make and to working on their development.
This session will give participants effective tactics for holding uncomfortable conversations that can change people’s minds and performance.
Key Takeaways:
1. Use reflective techniques and powerful questions to shift people from focusing on external problems to expanding perspective so they will discover solutions on their own.
2. Integrate a 4-step model for opening a conversation to quickly engage other in the process.
3. Perform three steps in mental preparation to increase presence and more effectively coach even when strong emotions emerge.
The session will include a coaching demonstration and a Q & A session.