ASQ Member Event | Virtual via Zoom | 0.1 RU
Register by June 22nd!
Quality issues and supplier challenges often don’t originate within your organization—but they still demand a strategic, disciplined response. In today’s complex and fast-moving supply chains, disruptions are inevitable. The true differentiator is not avoiding them, but how effectively you respond and what you build from them.
In this session, Pamela Carvell and Shawn Armstrong explore how to move beyond reactive problem-solving and turn disruption into a catalyst for stronger quality outcomes, deeper supplier alignment, and greater operational resilience. Join us as they share practical, real-world approaches for navigating uncertainty and regaining control when issues arise outside your direct influence. These subject matter experts will focus on stabilizing situations quickly, protecting customers, and transforming firefighting into structured, proactive improvement.
Attendees will learn how to:
• Respond decisively to quality escapes, supplier failures, and material variability
• Apply risk-based thinking and containment strategies to minimize impact
• Strengthen communication across internal teams, suppliers, and customers
• Leverage data, root cause analysis, and CAPA to drive sustainable solutions
• Identify opportunities within disruption to improve systems, relationships, and long-term performance