ASQ Houston's Hybrid event-From Order to Outcome: Diagnosing Process Failures to Drive Quality (UPDA

When: Nov 20, 2025 from 05:30 PM to 07:30 PM (CT)

Associated with Greater Houston Section

🗓 Date: Thursday, November 20, 2025
🕠 Time: 5:30 PM – 7:30 PM CST
📍 In-Person Location: 1311 Broadfield Blvd, Ste 230, Houston, TX 77084
💻 Virtual Access: Webex Meeting (details below)
🎙 Speaker: Marc Margolis, Southwest Regional Sales Manager, DQS Inc.
🔗 RSVP Here: https://mp.gg/zhyvt1492 (In-Person or Virtual)

🧭 Session Overview

This presentation explores a real-world case study from the Medication Cart Division, where a series of process breakdowns—from sales order verification to final delivery—led to significant quality issues. Marc Margolis will walk us through the investigative journey using root cause analysis, highlighting how communication gaps, documentation errors, and vendor misalignment contributed to product failures.

Attendees will gain insights into:
Mapping process flows to uncover hidden weaknesses
Applying structured root cause analysis across departments
Implementing corrective actions that drive measurable quality improvements
Aligning cross-functional teams for sustained operational excellence
This session is ideal for professionals in quality, manufacturing, operations, and business development seeking practical strategies to improve process reliability and customer satisfaction.

🎤 Speaker Bio: Marc Margolis

Marc Margolis is the Southwestern USA Regional Business Development Manager at DQS, Inc., a global leader in third-party certification and quality assurance.
He holds a B.S. in Respiratory Management from the University of Texas School of Allied Health Sciences and began his career as a respiratory therapist at Texas Children’s Hospital and Hermann Hospital, specializing in ICU and emergency care. He later transitioned into industry as the National Medcart Division Leader at S & S Technology, where he directed a national sales team and oversaw key manufacturing processes.
Over the past two decades, Marc has held diverse sales and leadership roles across medical equipment, laboratory services, and related sectors. For the last five years, he has focused on business development in third-party certification for ISO standards, aerospace, social responsibility, automotive, information technology, and sustainability.

🌐 Webex Meeting Details

🔗 Meeting Link: https://asq.webex.com/asq/j.php?MTID=m378000c25d52803bafb85db7bf0e4fb9

📌 Meeting Number: 2557 164 8178

Planning to Attend (in-Person or Virtual)?

🔗 RSVP Here: https://mp.gg/zhyvt1492

Location

ASQ Houston PD Event
1311 Broadfield Blvd, Ste 230, Houston, TX 77084
Sugar Land, TX 77498

Online Instructions:

Url: https://asq.webex.com/asq/j.php?MTID=m378000c25d52803bafb85db7bf0e4fb9
Login: Meeting number: 2557 164 8178 Password: e94pGJsN6ie Host key: 140831 Join by video system Dial 25571648178@asq.webex.com You can also dial 173.243.2.68 and enter your meeting number. Join by phone 1-408-792-6300 Call-in number (US/Canada) Access code: 2557 164 8178

ASQ Houston's Hybrid event-From Order to Outcome: Diagnosing Process Failures to Drive Quality (UPDA

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