Bio: Jennifer Young Baker has more than 30 years of experience managing projects,
programs, portfolios, and PMOs for Fortune 500 companies such as Amtrak, Duke
Energy, United Rentals, Bank of America, Wells Fargo, and Marriott. She has also
developed or co-developed master’s degree programs at Georgetown University,
Northeastern University, Wake Forest University, and the University of Southern
California. She currently teaches in the MBA Program at Wingate University, the MSPM
program at the University of Southern California, and the Professional Studies area at
the University of North Carolina at Charlotte.
Jennifer is also active in PMI, formerly serving as the President of her local chapter which won “PMI Chapter
of the Year” during her tenure, and as the Region Mentor for the Mid-Atlantic States. She currently serves on
the Advanced Credentials Committee for PMI. In 2015, she graduated from the PMI Leadership Institute
Master Class. She received her MS in Project Management from Northeastern University and holds PMP,
PgMP, PfMP, CB-PMO, ITIL, BRMP, SAFe-SA, and SSMBB certifications.
Her publications include “Project Portfolio Governance” in Portfolio Management: A Strategic Approach. She
regularly presents academic and professional topics for PMI and ASQ. In 2020, she was featured in Ipek Sahra
Ozguler’s book, “The Perspective of Women in Project Management.” She was a featured author in the 2021
book, Portfolio Management: Delivering on Strategy.
Abstract: The learning objectives are the significance of Quality Audits within the Project Management
Landscape and exploring diverse quality indicators and measures relevant to Project Management.
Working with and inside several project management offices (PMO) over the years I have been able to come
to one quick conclusion…. quality does not happen automatically nor is it one-dimensional.
There are multiple ways that quality should be embedded within the PMO as well as within the component
projects.
This session will discuss ways to implement quality measures within the PMO and ensure more predictable,
measurable outcomes for the organization.