ASQ Orlando 1509 August 2023 Member Meeting

When:  Aug 24, 2023 from 07:00 PM to 08:30 PM (ET)
Associated with  Orlando Section

Presentation: Business Improvement Einstein’s Way

Albert Einstein said, "We cannot solve our problems with the same thinking we used when we created them."  He believed you must think about things differently.  And three rules inspired by his work provide us with the means do so.  No one knows what will happen in the future.  But following these three rules can get any business ready for whatever does.

This virtual presentation will incorporate how time travel is possible and connect Einstein’s thinking with ways to improve people and operational performance.

Attendees will come away with practical actions any business can and should do to:

  • Eliminate barriers affecting performance
  • Improve marketing effectiveness
  • Uncover hidden opportunities
  • Make two truths of human behavior your ally

Presenter: Mark James

Mark James is an accomplished business improvement advisor with over 40 years of experience across diverse industries in workplace performance, channel effectiveness, customer loyalty and measurement.

As founder and President of Performance Advisors Group, Inc., he leverages this experience to help B2B companies achieve sustainable growth and competitive advantage by eliminating barriers that get in the way.

With thousands of hours invested in developing and delivering business improvement, Mark’s passion is helping clients elevate:

  • People engagement and performance
  • Operational efficiency
  • Channel effectiveness
  • Customer loyalty

Client results include:

  • $250 million top-line revenue growth
  • Over 72% incremental revenue from markets experiencing down economic conditions
  • $18 million profit increase from service improvements

Mark regularly speaks on business improvement topics.  He serves on the Board of Directors of Family Counseling Service in Aurora, Illinois which provides behavioral healthcare for individuals and families and continuing education for behavioral health professionals.  And is a board member of the University of Illinois Suburban (Chicago) Alumni Club.

    ----------------------------------------------------------------------------

    Microsoft Teams meeting
    Join on your computer, mobile app or room device
    >>> Click here to join the meeting
    Meeting ID: 290 397 540 920
    Passcode: AoaKEv

    ----------------------------------------------------------------------------

    Location