According to Career Builder, only about 36% of people in the world are emotionally Intelligent. Harvard Business Review stated that emotional intelligence—also known as EQ—has evolved into a must-have skill in the workplace. The quality profession is no exception. EQ can help quality professionals build relationships and get buy-in from colleagues, customers and other stakeholders.
At the end of the presentation, attendees will be able to:
Define emotional Intelligence as well and the four major components of emotional Intelligence:
1. Self-awareness
2. Self-management
3. Social awareness
4. Relationship management
Overall, Emotional Intelligence is an important factor that affects many aspects of life. People with higher levels of EQ tend to be more successful and have better outcomes in their career and life.
Speaker Bio
Dr. Natalie Littlejohn has been an educator for over 15 years. She has taught at all levels of the education system. Her career started as a teacher in Jamaica where she later served the country as an Immigration Officer for 5 years. She later returned to her true love of teaching where she has presented at several conferences and facilitated a wide range of professional development workshops.
Dr. Littlejohn earned her PhD at Prairie View University and undergraduate at Western Carolina University where she was a recipient of the ‘Good neighbor’ scholarship. She has published articles and also served as editor of multiple articles and presentations for her peers.
Introduced to the quality profession by her husband, Sheldon Littlejohn, Natalie has since attended multiple ASQ monthly sessions and conferences where she actively participated as an attendee.
Being raised by her maternal grandmother is one of Littlejohn’s greatest experiences. What does that have to do with this? She had no choice but to participate in the maintenance of relationship with siblings and extended family member. This was instrumental in building emotional intelligence which she now transfers to her personal and professional life. She enjoys taking drives in the rural areas, listening to music, dancing, playing tennis, and spending time with her extended family.