Hello all, currently working on Construction and Infrastructure. My organization wants to do Quality but does not like ISO, not even to mention it.
The Quality Project in the organization aims to reduce Client's warranty claims .
Achieving ISO standard can be a time-consuming process, especially in the construction industry, where it might not be legally mandatory in certain countries. Many construction organizations prioritize results over a structured approach, often led by result-oriented builders and contractors.
Overall, reducing client's warranty claims is a strategic goal for organizations as it enhances customer satisfaction, reduces costs, strengthens the brand, improves competitiveness, fosters continuous improvement, and ensures compliance with industry standards and regulations.
It's important to note that not everyone will behave the same way, and individual factors, personal beliefs, and experiences can influence how people approach warranty claims. Additionally, the frequency of warranty claims can vary depending on the type of product, customer demographics, and the overall customer experience provided by the company.
I work with clients to establish Quality Management Systems not interested in ISO certifications but I build them in a way that if there is ever a time that ISO cert brings value to the organizaiton then it meets the requirements. The standard is a great framework to use when establishing a QMS for any type of company. My guess is that you will want stronger controls in supplier relationship management and competencies since construction relies heavily on skilled outsourced labor.
With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.
ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.
© American Society for Quality. All rights reserved.