Growth Goals! ISO 9001:2015 tells us to make goals (6.2). One of the things that we got called out for during our last certification audit was that we had a lot of yes/no goals and not enough growth based goals. We are a small company and our company runs fairly well, so goals are proving difficult to cultivate. I was hoping to have at least 1 growth goal per department and I have hit a wall when it comes to our SCHEDULING department. All of the goals that I could find are yes/no goals; either scheduling gets it done, or they don't. Does anyone have a growth based goal that I could suggest to the Scheduling department?
p.s. What I mean by growth based goal would be a goal that encourages the department to better themselves by a percentage, over a period of time. For instance: "Reduce Manufacturing rework to less than 1% FAM caused" .