Safety issues as customer requirements in ISO 9001

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Safety issues as customer requirements in ISO 9001

Posted by Seyid Aghayev on Feb 9, 2019 5:45 am

Health and safety issues were included in the contract between construction company (contractor) and customer. And this construction company is audited by auditors for ISO 9001 certification.
In contract it was required (by the customer) that all Man Rider Winch Wire Ropes shall be certified and inspected by accredited third party in every six month (company is responsible for this process). Auditors observed that the certification period of these ropes is overdue and claimed that this is nonconformity but auditee (company) objected that, this is safety issues it is not ISO 9001 QMS related so why you deem it as nonconformity?
What you think about this situation? if health and safety required by the customer, may it be included in ISO 9001 certification audit?
 

Re: Safety issues as customer requirements in ISO 9001

Posted by Andrew Davison on Feb 18, 2019 8:18 am

Although the ISO 9001 Standard states that it “does not include requirements specific to other management systems, such as those for environmental management, occupational health and safety management, Clause 8.2.3.1 (Review of the requirements for products and services) of ISO 9001:2015 states;  
 
8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:
 
e) contract or order requirements differing from those previously expressed.
The organization shall ensure that contract or order requirements differing from those previously defined are resolved.  

If the auditee (company) let the certifications of the Man Rider Winch Wire Ropes lapse, then this could be considered a nonconformance to Clause 8.2.3.1, (outside of a safety issue). 
 
-Andrew