Standards

Health and safety issues were included in the contract between construction company (contractor) and customer. And this construction company is audited by auditors for ISO 9001 certification.

In contract it was required (by the customer) that all Man Rider Winch Wire Ropes shall be certified and inspected by accredited third party in every six month (company is responsible for this process). Auditors observed that the certification period of these ropes is overdue and claimed that this is nonconformity but auditee (company) objected that, this is safety issues it is not ISO 9001 QMS related so why you deem it as nonconformity?

What you think about this situation? if health and safety required by the customer, may it be included in ISO 9001 certification audit?

 

Although the ISO 9001 Standard states that it “does not include requirements specific to other management systems, such as those for environmental management, occupational health and safety management, Clause 8.2.3.1 (Review of the requirements for products and services) of ISO 9001:2015 states;  
 
8.2.3.1 The organization shall ensure that it has the ability to meet the requirements for products and services to be offered to customers. The organization shall conduct a review before committing to supply products and services to a customer, to include:
 
e) contract or order requirements differing from those previously expressed.
The organization shall ensure that contract or order requirements differing from those previously defined are resolved.  

If the auditee (company) let the certifications of the Man Rider Winch Wire Ropes lapse, then this could be considered a nonconformance to Clause 8.2.3.1, (outside of a safety issue). 
 
-Andrew

 

This is probably too late to help you now, but maybe someone else can use this information in the future...


To add to what Andrew said, 7.1.3 Infrastructure states that the (b) Equipment shall be maintained to ensure the infrastructure necessary for the operations of the process. How can the company ensure that the rigging will function properly, if it hasn't been checked at its regular intervals? 


Another point in the ISO is 8.4 Control of Externally provided processes, product and services. The service that was hired to check on the rigging failed to do their job, but your company failed to make sure that they did their job (shall determine the controls to be applied to externally provided processes, products and services).


A good PREVENTIVE measure could be to set up regular communications with your contracted services. This could be regularly scheduled phone calls, or emails. something to keep the communication open and the issue in the forefront of your processes. We also set up outlook monthly reminders to make sure that we are hitting our goals.

I regularly visit your site and find a lot of interesting information. 

Not only good posts but also great comments. 

Thank you and look forward to your page growing stronger.
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