The New Guy

Hello everyone. My name is Joseph and I've been an ASQ member for a few years now. Missouri, 31 years old, wife, one cat named Remy.

  • What is your level of quality experience (e.g., new to quality, mid-career, advanced)?
    • Mid-career. I'm currently the quality assurance manager for a tier one supplier in the aerospace industry. I hold a Master's degree in industrial management and I recently acquired my ASQ CMQ/OE certificate.
  • What industry are you in (e.g., manufacturing, healthcare, service)?
    • Aerospace manufacturing. We're a build-to-print facility that produces ground support equipment and flight hardware for the big primes.
  • What's a challenge you're tackling or question you're thinking through right now?
    • I hope my challenge is not unique; I'm blessed to work for a company that is so data-oriented. We have excellent on-staff software developers that can access our ERP data to create helpful dashboards and tools that our company uses to make day-to-day decisions. However, as a leader in quality, filtering through this data and identifying which key metrics to use to monitor quality system performance has been challenging. In a data-driven world, what key metrics do you utilize to monitor your quality system?
  • Who do you hope to meet by joining myASQ?
    • I hope to network with fellow quality industry professionals. I realize that I'm young in my career, but I am eager to learn best practices from others and grow my understanding in the quality field.

Thank you for taking the time to read my introduction. Feel free to connect with me!

JP

7 Replies
Good Morning Joseph,
Pleasure to meet you.

Don Peterson

@Joseph Paul I understand your struggle! How can we make sense of the data when the metrics or data points have too much variation across different programs/projects/systems. Are you apart of ASQ's ASD Division or have ever considered attending the CQSDI Conference?

@Don Peterson Likewise, Don!

@Stephen Cassman Hi Stephen! Actually, yes, I attended the CQSDI conference in Cape Canaveral back in March 2018. Was my first time attending any ASQ division conference. I'm currently registered in the Quality Management division, Aviation, Space & Defense division, and Audit division. I need to dig a bit deeper into these divisions to see how else I can get involved.

Trish Borzon
1464 Posts

@Joseph Paul - welcome to myASQ and thanks for posting.

Tagging a few experts here - @Duke Okes , @Grace Duffy, @Joe Wojniak, @Willy Vandenbrande, @Lance Coleman - could you provide any insights?

  • What's a challenge you're tackling or question you're thinking through right now?
    • I hope my challenge is not unique; I'm blessed to work for a company that is so data-oriented. We have excellent on-staff software developers that can access our ERP data to create helpful dashboards and tools that our company uses to make day-to-day decisions. However, as a leader in quality, filtering through this data and identifying which key metrics to use to monitor quality system performance has been challenging. In a data-driven world, what key metrics do you utilize to monitor your quality system?

thanks

Trish

Duke Okes
256 Posts

@Joseph Paul Key questions for QMS metrics:

  1. What do you expect the QMS to do for your organization, your customers, or specific processes?
  2. What could you measure in order to know whether or not those results are being achieved?

@Trish Borzon@Joseph Paul on question quality metrics

Personally I prefer the term “management system” over “quality system”. Whatever name is used, the objective is of course to help the organization achieve it's goals. In terms of the effectiveness of the system the organizational targets (and corresponding metrics) should be the leading indicators. if the organization does not reach it's targets, the system is not performing as should.
At a next level of course you can try to be more specific on how the system itself is contributing, in other words what “help” is the system offering to the organization? What processes are run through the system and what do we expect of them (speed and correctness of customer complaint handling, idem for internal failures, audit systems targets, quality reporting, customer satisfaction,…).