Good evening everybody! My name is Matt Johnson. I'm fairly new to the quality industry, having worked as a GB and BB the last few years for an insurance company in the Northern Virginia area. Prior to that I was an Operations Coordinator for six years. I recently passed my CSSBB exam on 1/4/19 and have made it my mission to only ever re-certify by journal, because there's no way I want to take that exam again.
I'm currently working on optimizing call center operations and systems, which seems like a never ending task but I suppose that's great for job security.