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For many manufacturers, their operations are stuck in the past, using outdated, manual processes wrought with waste that can lead to customer dissatisfaction. The May QP article “Signature Solution” (pp. 36-42) highlights one U.S. manufacturer that wanted to update and improve its manual document-signing process. Using lean methods, it mapped and measured the current process, identified possible delays and disruptions to the process, and brainstormed solutions to streamline and improve workflow.How have you used lean methods to bring your operations into the digital age?