Quality Progress

Although the problems quality professionals face may be changing, the quality tools and fundamental approaches to quality still hold tremendous value. How are quality tools being used in new ways, particularly in light of the COVID-19 pandemic? What tried-and-true quality tool is your favorite and why?


 

A tool that is likely to be needed more in the future to deal with nonlinear complex systems is the causal loop diagram that Peter Senge wrote about many years ago.