Quality Benchmarking
I work in the Property Insurance Market and I am having a hard time finding any benchmark data.. related to.
1. How many evaluators to employee is typical? 1 evaluator to 20 employee's?
2. We use a score of 95% for quality? Is that an industry standard?
3. What do you use for a sample size calc? We use an internally developed tool

I would be happy to share what we do as well.
Michelle Stark
Citizens Property Insurance (Florida)