Adding a Video to Community
Kurt Moore
7 Posts
I am the admin for the Western Massachusetts Community.  I have tried twice to upload a video to my community but received errors.  When I retry, I get the message that "Video Being Processed".  Has anyone else experienced the same issue and if so is there a way for an admin to clear the error and start over. Also, does anyone have any thought on the root cause of the error.   The video is an MP4 that's 130MB.  My understanding is that 250MB is the limit.
2 Replies
Yes, I am having this same issue, and unable to upload a video.  My video size is well under the limit as well and I've tried with a couple of different browsers.
Kurt Moore
7 Posts
Good point about trying multiple browsers.  I had tried Google Chrome and Microsoft Edge with the same results.  That's another good piece of information to share.