myASQ app for mobile devices

3 Replies

myASQ app for mobile devices

Posted by Samuel Prasad on Apr 1, 2019 7:55 am

When will a myASQ app be available for mobile devices?. If there are no immediate plans for a mobile app, my suggestion would be that the current UI code be modified so that depending on the source - desktop or mobile - the pages are rendered in a format that is more appropriate (and user-friendly) for the device. Currently, the myASQ portal is quite tedious to use from a mobile phone. Thoughts and comments?

Re: myASQ app for mobile devices

Posted by Craig Walker on Apr 12, 2019 3:56 pm

Sam

The platform on which myASQ is built does not have a mobile application, and the vendor does not currently plan to create one.  No two communities are the same across their customer base, so it doesn't really lend itself to a mobile app.  Their approach is to include functionality to configure communities in a way that offers a good mobile experience.  We will add to the team backlog the need to gather feedback on the mobile experience and find ways to improve it.  Currently the team is working on roll out of communities to the components and segments, as well as to build some additional capability, particularly around local event registration.  

One step you can take in the meantime is to save a web link for myASQ to your phone or tablet for quick access to the community. We can help with that, if needed.

Craig Walker

Re: myASQ app for mobile devices

Posted by Joseph Basala on Apr 19, 2019 9:20 pm

I did read Craig's response but I agree some type of mobile app or changes to make the site more mobile friendly is needed.  
Joseph T. Basala ASQ CMBB, CSSBB, CRE, CQE, CMQ/OE, CQA & ASQ Fellow

Re: myASQ app for mobile devices

Posted by Samuel Prasad on Apr 22, 2019 7:00 am

Craig and Joseph,
Thank you for the responses. 

I understand that communities are different. And, yes content is different. But, the types of content are the same - events, discussions, news, resources, etc. And that precisely must be the reason for developing the myASQ app, which will not only make the user experience richer, but also result in increased participation. Let's not forget that we live in a time when most Internet access happens from smartphones and mobile devices.

Here's my thinking on a myASQ app user's experience - when the app is launched and if the user chooses to authenticate, then content relevant to the user's community will be displayed in a format that allows for easy consumption and interaction from a mobile device. In case of members who do not belong to a community (non-members) or members who choose not to authenticate, general content available to the public at large can be displayed with information on benefits of membership. The app will allow ASQ to push notifications (with alerts) non-intrusively without flooding the email inbox of both members and non-members who have opted in. Options to personalize can also be provided at a later stage so that the user is able to customize the landing page. 

I encourage ASQ to adopt a mobile-first strategy and not make desk-top deployments their primary focus.

Regards,
Sam

Samuel Prasad, PhD, CSQE