Welcome
To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits. Please return to this page when needed to help you find what you're looking for.
| Member Benefits | Content | myASQ Location |
|---|---|---|
| SQBOK | Framework Mastery Levels Toolkit |
Resources |
| Professional Development | Competitive Advantage Newsletters Webinars ASK SQD Discussion Board Intent to Volunteer |
Resources Resources Discussions Message |
| Member Benefits | Awards Scholarships |
Resources |
| News | General Updates | News |
News
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We're currently looking for volunteers to join the SQD Member Leader team. On the resources page you'll see our Volunteer Opportunities , which includes the job descriptions for an Event Coordinator and a Content Management Coordinator. If you're interested in volunteering, please reach out to one of the SQD Officers for more information. morein Service Quality Division on 04/23/2020 01:54 PM
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The Service Quality Division (SQD) leadership team held our annual business planning and budget working session to identify our 2020 objectives and build a plan to support them. This in-person session provides an opportunity to discuss how effective we were in meeting the previous year's objectives, determine which objectives should carry over ... morein Service Quality Division on 11/24/2019 08:27 AM
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The Service Quality Division is pleased to announce the results of our officer elections for the 2020-2021 term. Chair: Rob Houle Rob is currently Chair-Elect and has the distinction of having previously supported the Division in all elected officer roles, as well as several stints as Conference Co-Chair. Rob is a Senior Manager – IS Quality ... morein Service Quality Division on 11/05/2019 03:48 PM
Upcoming Events
Recent Discussions
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On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk
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Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
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Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
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Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
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Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
Apr '20
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The Service Quality Division is seeking volunteers to fill the roles of Event Coordinator and Content ...
Therese Steiner
Jan '20
Leia Patzernuk
Jan '20
David Davis
Apr '20
Can you describe the positions a little? Thanks!
Leia Patzernuk
Apr '20
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While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid
Dec '19
Latest Resources
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SQD Volunteer Position Job Descriptions
Interested in volunteering for the SQD Leadership Team? Here are the job descriptions we've created. As new positions become available we will add to this page, so check back periodically. Thanks!
Date Created: 04/23/2020 01:34 PM -
Awards Overview
The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate. To nominate an ...
Date Created: 07/17/2019 10:17 AM -
Scholarship Overview
The Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.
The number of scholarships, and the ...
Date Created: 07/17/2019 10:11 AM -
Webinar: SQBOK v3.0
Presentation Summary
Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK. In this webinar, Zubair seeks to help organizations ...
Date Created: 07/08/2019 09:01 AM
Community Information
Category:
Technical
Description:
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.
Access:
Public
Members:
1124
Community Admins
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Leia Patzernuk (Owner) -
