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The Service Quality Division (SQD) leadership team held our annual business planning and budget working session to identify our 2020 objectives and build a plan to support them. This in-person session provides an opportunity to discuss how effective we were in meeting the previous year's objectives, determine which objectives should carry over ... moreon 11/24/2019 08:27 AM
The Service Quality Division is pleased to announce the results of our officer elections for the 2020-2021 term. Chair: Rob Houle Rob is currently Chair-Elect and has the distinction of having previously supported the Division in all elected officer roles, as well as several stints as Conference Co-Chair. Rob is a Senior Manager – IS Quality ... moreon 11/05/2019 03:48 PM
Before we can answer this question, we need to understand what a service is . According to BusinessDictionary service is “a valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.” Services are “intangible products”, and may include accounting, banking, cleaning, consultancy, education, insurance, expertise, ... moreon 09/20/2019 02:23 PM
I work for a credit union in the Midwest and I'm currently researching the current trends in ...
My primary focus is in ...
I could echo a lot of what Tracy said! I leverage tools from Lean, Six Sigma, and BPM for the most part and ...
It would be easy to get carried away and fill a full page with notes in response to your question. I'll ...
The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate. To nominate an ...
Date Created: 07/17/2019 10:17 AM
The Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.
The number of scholarships, and the ...
Date Created: 07/17/2019 10:11 AM
Webinar: SQBOK v3.0
Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK. In this webinar, Zubair seeks to help organizations ...
Date Created: 07/08/2019 09:01 AM
Competitive Advantage Newsletter (2018)
The Competitive Advantage Newsletters produced by the Service Quality Division in 2018 can be found here.
Date Created: 06/10/2019 06:29 PM
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.