Welcome
To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits. Please return to this page when needed to help you find what you're looking for.
| Member Benefits | Content | myASQ Location |
|---|---|---|
| SQBOK | Framework Mastery Levels Toolkit |
Resources |
| Professional Development | Competitive Advantage Newsletters Webinars ASK SQD Discussion Board Intent to Volunteer |
Resources Resources Discussions Message |
| Member Benefits | Awards Scholarships |
Resources |
| News | General Updates | News |
Upcoming Events
Recent Discussions
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3
Benchmark your organization's sustainability performance against best practice. Scan or click the QR Code to c ...
Lowellyne James
Feb '21
1
8
There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
Zubair Anwar Khurshid
Oct '20
Hector Rodriguez
Oct '20
Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...
3
There are always notions regarding high competition that makes it challenging to manage the organizational ...
Zubair Anwar Khurshid
Jul '20
12
Before we can answer this question, we need to understand what a service is . According to BusinessDictionary ...
Leia Patzernuk
Jul '20
6
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Zubair Anwar Khurshid
Jul '20
12
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk
Jun '20
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
12
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis
Apr '20
6
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
Latest Resources
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2021 A.C. Rosander Scholarship Application
The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. Please refer to the attached file ...
Date Created: 02/16/2021 04:03 PM -
Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ
World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
Date Created: 11/05/2020 02:37 PM -
Competitive Advantage Newsletter (2020)
The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.
If you are interested in contributing to our ...
Date Created: 08/17/2020 04:40 PM -
SQD Volunteer Position Job Descriptions
Interested in volunteering for the SQD Leadership Team? Here are the job descriptions we've created. As new positions become available we will add to this page, so check back periodically. Thanks!
Date Created: 04/23/2020 01:34 PM
Community Information
Category:
Technical
Description:
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.
Access:
Public
Members:
1944
Community Admins
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Leia Patzernuk (Owner) -
