To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits.  Please return to this page when needed to help you find what you're looking for.
Member Benefits Content myASQ Location
SQBOK Framework
Mastery Levels
Professional Development Competitive Advantage Newsletters
ASK SQD Discussion Board 
Intent to Volunteer
Member Benefits Awards
News General Updates News

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Recent Discussions

Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Zubair Anwar Khurshid
There is an interesting feedback that I’d like to share. Middle to top level managers from public and corporate ...
Self development, hands on, culture and properly deployment strategies (supported by upper management) are ...
Zubair Anwar Khurshid
There are always notions regarding high competition that makes it challenging to manage the organizational ...
Leia Patzernuk
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20
Zubair Anwar Khurshid
Possessing soft skills or transportable skills play significantly important role in the career growth and of ...
Leia Patzernuk
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Leia Patzernuk Jun '20
Zubair Anwar Khurshid
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Zubair Anwar Khurshid
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...

Latest Resources

  • Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
    Date Created: 11/05/2020 02:37 PM
  • Competitive Advantage Newsletter (2020) The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.

    If you are interested in contributing to our ...

    Date Created: 08/17/2020 04:40 PM
  • SQD Volunteer Position Job Descriptions Interested in volunteering for the SQD Leadership Team?  Here are the job descriptions we've created.  As new positions become available we will add to this page, so check back periodically.  Thanks!
    Date Created: 04/23/2020 01:34 PM
  • Awards Overview

    The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate.  To nominate an ...

              Date Created: 07/17/2019 10:17 AM

            Community Information


            The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry.  Our members are from the following types of organizations:

            • Financial Services (banking, finance, insurance)
            • Hospitality and Travel (hotels, airlines, travel agents, restaurants)
            • Professional Services (consultants, legal contract services)
            • Regulated Industries (public utilities, transportation)
            • Not for Profit Sectors (associations, government agencies)
            • Retail Business (customer service, sales/marketing)
            • Members of support service functions (manufacturing or service organizations.)
            • Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.