To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits.  Please return to this page when needed to help you find what you're looking for.
Member Benefits Content myASQ Location
SQBOK Framework
Mastery Levels
Professional Development Competitive Advantage Newsletters
ASK SQD Discussion Board 
Intent to Volunteer
Member Benefits Awards
News General Updates News


  • Looking to Volunteer for SQD? We have 2 open positions!
    We're currently looking for volunteers to join the SQD Member Leader team.  On the resources page you'll see our Volunteer Opportunities , which includes the job descriptions for an Event Coordinator  and a Content Management Coordinator.  If you're interested in volunteering, please reach out to one of the SQD Officers for more information. more
  • 2020 Business Plan
    The Service Quality Division (SQD) leadership team held our annual business planning and budget working session to identify our 2020 objectives and build a plan to support them.  This in-person session provides an opportunity to discuss how effective we were in meeting the previous year's objectives, determine which objectives should carry over ... more
  • Results of 2020-2021 SQD Officer Elections
    The Service Quality Division is pleased to announce the results of our officer elections for the 2020-2021 term.    Chair:  Rob Houle Rob is currently Chair-Elect and has the distinction of having previously supported the Division in all elected officer roles, as well as several stints as Conference Co-Chair.  Rob is a Senior Manager – IS Quality ... more

Upcoming Events

No Data Available

Recent Discussions

Leia Patzernuk 437
On June 8, 2020, the Service Quality Division (SQD) shared our business plan for 2020 with our members through our ...
Zubair Anwar Khurshid 2088
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
David Davis 10096
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Zubair Anwar Khurshid 2088
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid 2088
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid 2088

Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...

Zubair Anwar Khurshid 2088
I assumed my role as SQBOK Chair at American Society for Quality back in 2015 when I was invited by ASQ to lead the ...
Therese Steiner 508
The Service Quality Division is seeking volunteers to fill the roles of  Event Coordinator  and Content ...
Therese Steiner Jan '20
For those of you looking for recertification units, this may be a great opportunity to get involved.  Did you know ...
Can you describe the positions a little? Thanks!
Hi David,

We are currently recruiting for two positions, an Event Coordinator and a Content Management ...
Zubair Anwar Khurshid 2088
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Leia Patzernuk 437
On behalf of all of us in the Service Quality Division...
Leia Patzernuk Dec '19

Latest Resources

  • SQD Volunteer Position Job Descriptions Interested in volunteering for the SQD Leadership Team?  Here are the job descriptions we've created.  As new positions become available we will add to this page, so check back periodically.  Thanks!
    Date Created: 04/23/2020 01:34 PM
  • Awards Overview

    The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate.  To nominate an ...

              Date Created: 07/17/2019 10:17 AM
            • Scholarship Overview The Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.

              The number of scholarships, and the ...

              Date Created: 07/17/2019 10:11 AM
            • Webinar: SQBOK v3.0

              Presentation Summary

              Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK.  In this webinar, Zubair seeks to help organizations ...
              Date Created: 07/08/2019 09:01 AM

            Community Information


            The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry.  Our members are from the following types of organizations:

            • Financial Services (banking, finance, insurance)
            • Hospitality and Travel (hotels, airlines, travel agents, restaurants)
            • Professional Services (consultants, legal contract services)
            • Regulated Industries (public utilities, transportation)
            • Not for Profit Sectors (associations, government agencies)
            • Retail Business (customer service, sales/marketing)
            • Members of support service functions (manufacturing or service organizations.)
            • Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.