Welcome
For those of you familiar with our previous website (ASQServiceQuality.org), we wanted to outline where you can find our content using the myASQ site. Please return to this page when needed to help you find what you're looking for.
| Member Benefits | ASQServiceQuality.org Content | myASQ Location |
|---|---|---|
| SQBOK | Framework Mastery Levels Toolkit |
Resources |
| Professional Development | Competitive Advantage Newsletters Webinars ASK SQD Discussion Board Intent to Volunteer |
Resources Resources Discussions Message |
| Member Benefits | Awards Scholarships |
Resources |
| News | General Updates | News |
News
-
The Service Quality Division (SQD) leadership team held our annual business planning and budget working session to identify our 2020 objectives and build a plan to support them. This in-person session provides an opportunity to discuss how effective we were in meeting the previous year's objectives, determine which objectives should carry over ... morein Service Quality Division on 11/24/2019 08:27 AM
-
The Service Quality Division is pleased to announce the results of our officer elections for the 2020-2021 term. Chair: Rob Houle Rob is currently Chair-Elect and has the distinction of having previously supported the Division in all elected officer roles, as well as several stints as Conference Co-Chair. Rob is a Senior Manager – IS Quality ... morein Service Quality Division on 11/05/2019 03:48 PM
-
Before we can answer this question, we need to understand what a service is . According to BusinessDictionary service is “a valuable action, deed, or effort performed to satisfy a need or to fulfill a demand.” Services are “intangible products”, and may include accounting, banking, cleaning, consultancy, education, insurance, expertise, ... morein Service Quality Division on 09/20/2019 02:23 PM
Upcoming Events
Recent Discussions
Relevance
0
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
0
1
The Service Quality Division is seeking volunteers to fill the roles of Event Coordinator and Content ...
Therese Steiner
2mo
Leia Patzernuk
2mo
0
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
0
One of the SQD's initiative for 2020 is to develop a toolkit/manual that can be used by service based companies ...
Leia Patzernuk
4mo
0
4
Hey SQD community!
I work for a credit union in the Midwest and I'm currently researching the current trends in ...
I work for a credit union in the Midwest and I'm currently researching the current trends in ...
Robert Beauchamp
5mo
Leia Patzernuk
5mo
Robert, while I agree with both Tracy and Therese, a grass roots approach also works wonders.
My primary focus is in ...
My primary focus is in ...
Therese Steiner
5mo
Hi Robert,
I could echo a lot of what Tracy said! I leverage tools from Lean, Six Sigma, and BPM for the most part and ...
I could echo a lot of what Tracy said! I leverage tools from Lean, Six Sigma, and BPM for the most part and ...
Tracy Owens
5mo
Hi, Robert.
It would be easy to get carried away and fill a full page with notes in response to your question. I'll ...
It would be easy to get carried away and fill a full page with notes in response to your question. I'll ...
1
What are the topics and types of content you'd like to see covered in the Competitive Advantage Newsletter?
Would ...
Would ...
Therese Steiner
6mo
Leia Patzernuk
5mo
Therese, including articles, case studies, or even lessons learned specific to implementing elements from the ...
1
We have provided a definition of service quality HERE . To support you, our members, our goal is to enable ...
Leia Patzernuk
6mo
Therese Steiner
6mo
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
Latest Resources
-
Awards Overview
The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate. To nominate an ...
Date Created: 07/17/2019 10:17 AM -
Scholarship Overview
The Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.
The number of scholarships, and the ...
Date Created: 07/17/2019 10:11 AM -
Webinar: SQBOK v3.0
Presentation Summary
Please join the Service Quality Division’s Body of Knowledge (BOK) Chair Zubair Anwar for a webinar highlighting our recently updated Service Quality BOK. In this webinar, Zubair seeks to help organizations ...
Date Created: 07/08/2019 09:01 AM -
Competitive Advantage Newsletter (2018)
The Competitive Advantage Newsletters produced by the Service Quality Division in 2018 can be found here.
Date Created: 06/10/2019 06:29 PM
Community Information
Category:
Technical
Description:
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.
Access:
Public
Members:
725
Community Admins
