To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits.  Please return to this page when needed to help you find what you're looking for.
Member Benefits Content myASQ Location
SQBOK Framework
Mastery Levels
Professional Development Competitive Advantage Newsletters
ASK SQD Discussion Board 
Intent to Volunteer
Member Benefits Awards
News General Updates News

For ease of use, you can access the Service Quality Body of Knowledge (v3.0) HERE.


Posted by Leia Patzernuk on Service Quality Division Dec 14, 2021 8:03 AM CST
The Service Quality Division is pleased to announce its inaugural Virtual Town Hall meeting. For details about the session, and a link to register, please check out our Event listing: Service Quality Division Town Hall - myASQ *Note: This meeting has been rescheduled from December 6th, 2021, and will now occur on January 10th, 2022. We thank you for ... more
Posted by Leia Patzernuk on Service Quality Division Dec 6, 2021 3:16 PM CST
The ASQ Service Quality Division (SQD) nominating committee is pleased to announce the following proposed slate of elected officers for the 2022-2023 two-year term: Marianne Gonzalez – Secretary Marianne has served as SQD Secretary for the 2020-2021 term and would be serving a second consecutive term. Marianne has extensive leadership and ... more
Posted by Polly LeBarron on Service Quality Division Oct 5, 2021 3:59 PM CDT

Upcoming Events


Recent Discussions

Leia Patzernuk
The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk Dec '18
David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
David Davis
From NIST, “As the economy continues to build back better, it is imperative that business, government, and other ...
David Davis Oct '21
Zubair Anwar Khurshid
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
David Davis
It's by no means a new book, but I just read Zeynep Ton's The Good Jobs Strategy, and wanted to recommend it. While the ...
David Davis Sep '21
Zubair Anwar Khurshid
Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Leia Patzernuk
We have provided a definition of service quality HERE .  To support you, our members, our goal is to enable ...
Leia Patzernuk Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
Leia Patzernuk
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20

Latest Resources

  • 2022 SQD Nomination Petition Form Additional nominations from the general SQD membership require submission of a nomination petition, signed by at least 10 Professional members, and submitted to SQD Nominating Chair Polly LeBarron ...
    Date Created: 10/05/2021 08:35 PM
  • 2021 A.C. Rosander Scholarship Application

    The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.  Please refer to the attached file ...

    Date Created: 02/16/2021 10:03 PM
  • Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
    Date Created: 11/05/2020 08:37 PM
  • Competitive Advantage Newsletter (2020) The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.

    If you are interested in contributing to our ...

    Date Created: 08/17/2020 09:40 PM
Community Information

The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry.  Our members are from the following types of organizations:

  • Financial Services (banking, finance, insurance)
  • Hospitality and Travel (hotels, airlines, travel agents, restaurants)
  • Professional Services (consultants, legal contract services)
  • Regulated Industries (public utilities, transportation)
  • Not for Profit Sectors (associations, government agencies)
  • Retail Business (customer service, sales/marketing)
  • Members of support service functions (manufacturing or service organizations.)
  • Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.