To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits.  Please return to this page when needed to help you find what you're looking for.
Member Benefits Content myASQ Location
SQBOK Framework
Mastery Levels
Professional Development Competitive Advantage Newsletters
ASK SQD Discussion Board 
Intent to Volunteer
Member Benefits Awards
News General Updates News


As we look to improve the offerings to our Members, we recognize the importance of meaningful content to provide you with the skills, knowledge and opportunities to understand and improve the customer experience in service based organizations. Leveraging the great work developed by our Service Quality Body of Knowledge (SQBOK) volunteer team, we ... more
Posted by Leia Patzernuk on Service Quality Division Jun 14, 2021 6:39 PM CDT
Reminder the Service Quality Division's (SQD) annual A.C. Rosander Scholarship application deadline is quickly approaching. If you know of any students who would be interested in applying, please ensure they submit all requirements by April 30, 2021 . For more information about the scholarship, including this year's topic ( My Personal ... more
Posted by Leia Patzernuk on Service Quality Division Apr 13, 2021 10:43 AM CDT
The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. The theme for the 2021 scholarship essay is: ‘My Personal Experience with Service Quality’ Please refer to our 2021 A.C. Rosander Scholarship Resource ... more
Posted by Leia Patzernuk on Service Quality Division Feb 16, 2021 4:16 PM CST

Upcoming Events

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Recent Discussions

David Davis
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis Apr '20
Leia Patzernuk
The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk Dec '18
Zubair Anwar Khurshid
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid
Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Leia Patzernuk
Photo Credit: Leia Patzernuk  
Leia Patzernuk Dec '20
Leia Patzernuk
We have provided a definition of service quality HERE .  To support you, our members, our goal is to enable ...
Leia Patzernuk Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
Leia Patzernuk
Before we can answer this question,  we   need to understand what a service is .  According to BusinessDictionary ...
Leia Patzernuk Jul '20
Zubair Anwar Khurshid
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Leia Patzernuk
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk Dec '18

Latest Resources

  • 2021 A.C. Rosander Scholarship Application

    The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member.  Please refer to the attached file ...

    Date Created: 02/16/2021 04:03 PM
  • Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
    Date Created: 11/05/2020 02:37 PM
  • Competitive Advantage Newsletter (2020) The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.

    If you are interested in contributing to our ...

    Date Created: 08/17/2020 04:40 PM
  • SQD Volunteer Position Job Descriptions Interested in volunteering for the SQD Leadership Team?  Here are the job descriptions we've created.  As new positions become available we will add to this page, so check back periodically.  Thanks!
    Date Created: 04/23/2020 01:34 PM
Community Information

The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry.  Our members are from the following types of organizations:

  • Financial Services (banking, finance, insurance)
  • Hospitality and Travel (hotels, airlines, travel agents, restaurants)
  • Professional Services (consultants, legal contract services)
  • Regulated Industries (public utilities, transportation)
  • Not for Profit Sectors (associations, government agencies)
  • Retail Business (customer service, sales/marketing)
  • Members of support service functions (manufacturing or service organizations.)
  • Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.