Welcome
To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits. Please return to this page when needed to help you find what you're looking for.
For ease of use, you can access the Service Quality Body of Knowledge (v3.0) HERE.
| Member Benefits | Content | myASQ Location |
|---|---|---|
| SQBOK | Framework Mastery Levels Toolkit |
Resources |
| Professional Development | Competitive Advantage Newsletters Webinars ASK SQD Discussion Board Intent to Volunteer |
Resources Resources Discussions Message |
| Member Benefits | Awards Scholarships |
Resources |
| News | General Updates | News |
For ease of use, you can access the Service Quality Body of Knowledge (v3.0) HERE.
News
Join us at our December 12th Town Hall meeting. It will be held at 7:00 EST. You can register using the link below: SQD Town Hall Registration
Any question please contact Marianne Gonzalez (mgonzalez@memberleader.asq.org)
more
Volunteers Needed!!! The Service Quality Division has many open volunteer opportunities, and we’re looking for service focused individuals like you to get involved, and help create ongoing value to our members. We’re looking for 1-6 hours per month or project, depending upon the volunteer position(s) you’re interested in. So, now you’re probably ...
more
The Service Quality Division is pleased to announce that the 2022 A.C. Rosander Scholarship application period is now open. For details about this year's application, please click HERE .
Applications are being accepted until April 30, 2022.
more
Upcoming Events
Recent Discussions
Relevance
20
Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Zubair Anwar Khurshid
Oct '19
1
23
We have provided a definition of service quality HERE . To support you, our members, our goal is to enable ...
Leia Patzernuk
Sep '19
Therese Steiner
Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
28
Before we can answer this question, we need to understand what a service is . According to BusinessDictionary ...
Leia Patzernuk
Jul '20
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
3
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk
Dec '18
1
Special circumstances require specific ways of management. Current COVID-19 has hit the world very hard and ...
Zubair Anwar Khurshid
Apr '20
1
19
The company I work for is not ISO 9000 certified and therefore does not have a formal quality manual. However, we ...
Michael Longwell
Mar '22
Michael Faber
Mar '22
Hello Michael. The company I work for is similar. Not ISO certified, but we have had to create a manual to satisfy ...
3
30
The Service Quality Division is seeking volunteers to fill the roles of Event Coordinator and Content ...
Therese Steiner
Jan '20
Leia Patzernuk
Jan '20
David Davis
Apr '20
Can you describe the positions a little? Thanks!
Leia Patzernuk
Apr '20
8
Thank you to the SQD members who took the time to provide their feedback on our Voice of the Customer survey related ...
Leia Patzernuk
Sep '21
Latest Resources
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Industry Profiles
A 2022 priority for Service Quality Division (SQD) is the development of Industry Profiles for service based organizations, which provides information that could be leveraged by our Members in their careers. These profiles are ...
Date Created: 05/05/2022 05:26 PM -
2022 A.C. Rosander Scholarship Application
A.C. Rosander Service Quality Scholarship
The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD ...
Date Created: 02/14/2022 06:53 PM -
2022 SQD Nomination Petition Form
Additional nominations from the general SQD membership require submission of a nomination petition, signed by at least 10 Professional members, and submitted to SQD Nominating Chair Polly LeBarron ...
Date Created: 10/05/2021 08:35 PM -
2021 A.C. Rosander Scholarship Application
The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. Please refer to the attached file ...
Date Created: 02/16/2021 10:03 PM
Community Information
Category:
Technical
Description:
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.
Access:
Public
Members:
3154
