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Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ
World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
Date Created: 11/05/2020 02:37 PM
Competitive Advantage Newsletter (2020)
The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.
If you are interested in contributing to our ...
Date Created: 08/17/2020 04:40 PM
SQD Volunteer Position Job Descriptions
Interested in volunteering for the SQD Leadership Team? Here are the job descriptions we've created. As new positions become available we will add to this page, so check back periodically. Thanks!
Date Created: 04/23/2020 01:34 PM
The Service Quality Division offers several awards on an annual basis. Award Recipients will be recognized at the World Conference on Quality and Improvement (WCQI) or other Division event as appropriate. To nominate an ...
Date Created: 07/17/2019 10:17 AM
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.