Welcome
To help you navigate around our Community, we wanted to outline where you can find our content using the myASQ site, and where appropriate have used common identifiers (graphics) to help categorize the Member Benefits. Please return to this page when needed to help you find what you're looking for.
| Member Benefits | Content | myASQ Location |
|---|---|---|
| SQBOK | Framework Mastery Levels Toolkit |
Resources |
| Professional Development | Competitive Advantage Newsletters Webinars ASK SQD Discussion Board Intent to Volunteer |
Resources Resources Discussions Message |
| Member Benefits | Awards Scholarships |
Resources |
| News | General Updates | News |
News
As we look to improve the offerings to our Members, we recognize the importance of meaningful content to provide you with the skills, knowledge and opportunities to understand and improve the customer experience in service based organizations. Leveraging the great work developed by our Service Quality Body of Knowledge (SQBOK) volunteer team, we ...
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Reminder the Service Quality Division's (SQD) annual A.C. Rosander Scholarship application deadline is quickly approaching. If you know of any students who would be interested in applying, please ensure they submit all requirements by April 30, 2021 . For more information about the scholarship, including this year's topic ( My Personal ...
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The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. The theme for the 2021 scholarship essay is: ‘My Personal Experience with Service Quality’ Please refer to our 2021 A.C. Rosander Scholarship Resource ...
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Upcoming Events
Recent Discussions
Relevance
13
I recently completed the course Culture of Services: Paradox of Customer Relations, offered by Kyoto ...
David Davis
Apr '20
4
The “Ask SQD” column is a chance for you to ask for help with a particularly vexing problem. A panel of experts will ...
Leia Patzernuk
Dec '18
6
Quarter 1 of 2020 has been horrible for almost all of the countries worldwide. While, the world is still going ...
Zubair Anwar Khurshid
Apr '20
5
While I’m wishing you a very Happy New Year 2020 full of rejoice, happiness, and success for your professional and ...
Zubair Anwar Khurshid
Dec '19
15
Hi Folks, The final volume of SQBoK V3.0 is hosted now on 'myASQ' platform and available for viewing and free ...
Zubair Anwar Khurshid
Oct '19
1
23
We have provided a definition of service quality HERE . To support you, our members, our goal is to enable ...
Leia Patzernuk
Sep '19
Therese Steiner
Sep '19
Best practice sharing among division members on experiences closing the gap between a customers perceived ...
20
Before we can answer this question, we need to understand what a service is . According to BusinessDictionary ...
Leia Patzernuk
Jul '20
10
Recent COVID-19 pandemic has caused havoc and chain of economic downturn is hitting the world. Several hundreds ...
Zubair Anwar Khurshid
Apr '20
2
The Service Quality Competitive Advantage newsletter is excited to introduce the “Ask SQD” column – a chance for ...
Leia Patzernuk
Dec '18
Latest Resources
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2021 A.C. Rosander Scholarship Application
The ASQ Service Quality Division (SQD) offers an annual scholarship for any eligible member, or family member of the Service Quality Division, or an individual sponsored by an eligible SQD member. Please refer to the attached file ...
Date Created: 02/16/2021 04:03 PM -
Webinar: World Quality Month 2020 Celebration with Service Quality Division of ASQ
World Quality Month is celebrated in November around the world. American Society for Quality and other international Quality organizations publish guidelines proposing themes and ideas to arrange and manage events during this ...
Date Created: 11/05/2020 02:37 PM -
Competitive Advantage Newsletter (2020)
The Service Quality Division produces a regular newsletters for our Members. In this post you will find the newsletters released in 2019. Please check back throughout the year for updates.
If you are interested in contributing to our ...
Date Created: 08/17/2020 04:40 PM -
SQD Volunteer Position Job Descriptions
Interested in volunteering for the SQD Leadership Team? Here are the job descriptions we've created. As new positions become available we will add to this page, so check back periodically. Thanks!
Date Created: 04/23/2020 01:34 PM
Community Information
Category:
Technical
Description:
The Service Quality Division has been part of ASQ since 1991, supporting individuals working in the services industry. Our members are from the following types of organizations:
- Financial Services (banking, finance, insurance)
- Hospitality and Travel (hotels, airlines, travel agents, restaurants)
- Professional Services (consultants, legal contract services)
- Regulated Industries (public utilities, transportation)
- Not for Profit Sectors (associations, government agencies)
- Retail Business (customer service, sales/marketing)
- Members of support service functions (manufacturing or service organizations.)
- Anyone interested in learning more about service quality or sharing their experiences and knowledge in service quality.
Access:
Public
Members:
2183
Community Admins
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Leia Patzernuk (Owner) -
