MNASQ Program Meeting- June/14/2022: "Using Process Behavior Chart Dashboards for Better Decision Making" 4230
MNASQ Program Meeting- June/14/2022: "Using Process Behavior Chart Dashboards for Better Decision Making"

Minnesota Section 1203 Virtual Program Meeting, June/14/2022: "Using Process Behavior Chart Dashboards for Better Decision Making"

Please join us for a virtual program meeting!

Date and Time
Tuesday, June/ 14 /2022
6:30 pm CDT - 8:00 pm CDT


Registration Link:
MNASQ: "Using Process Behavior Chart Dashboards for Better Decision Making" - Registration (

About the Presentation

The Quality Gurus Shewhart, Deming, Juran and Wheeler all endorsed the use of Statistical Quality Control Charts. Dr. Donald Wheeler has gone a step further renaming them Process Behavior Charts bring them to the attention of businesspeople to use to improve their decision making. I will briefly discuss the theory of control charts showing introducing the concept of common vs special cause variation. I will then illustrate how businesspeople use tables, stop light reports, and dashboards all using two point % difference comparisons for their key performance indicators. I will present a typical stop light report, i.e. a report that highlights bad results in red, concerning results in yellow, outstanding results in green, for a sales organization. Typically there are questions about what happened from the top manager.

I will then show the results of a dashboard containing only control charts which show no special cause codes in the most current month. The proper interpretation of the dashboard is that the individual business processes are all performing in a predictable manner and that all the effort that went into investigating the reasons for the red two point % difference comparisons was a waste of valuable time and effort.

I will then demonstrate the PBCharts Excel Add-In to show how I made the dashboard.

Presenter: Mike Mercer

Born in Buffalo New York. Enjoyed making toys with scotch tape made by Minnesota Mining and Manufacturing Company in 1961. I liked it so much I said out loud I want to work for that company; being an east coaster had no idea there was a state called Minnesota. Got a BS in Chemical Engineering University of New York at Buffalo 1967. Got an AbD* in Chemical Engineering at the University of Minnesota in 1973. Went to work for a “small” company on the east side of St. Paul, known as the 3M Company. Worked as a Process Development Engineer for Diamond Grade Reflective Sheeting. Moved to Hutchinson MN for 3M to be the process engineer for Scotch Magic Mending tape and recollected that indeed I was now working for that company. Didn’t connect that Minnesota Mining and Manufacturing Company was also the 3M Company. Last job at 3M was as a Senior Quality Engineering Specialist for the Tape Manufacturing Divisions leading the team implementing ISO-9001 at all thirteen Tape locations. Developed BPCharts Control Charting App 1995, the precursor to today’s Process Behavior Charts Excel Add-In.

Developed “Quality Direct” Customer Complaint process reducing response time from 35 days to 3 days.

Awarded 3M Company Lew Lehr Career Quality Achievement Award 2004, retired in 2008.

Started Mercer Quality Consulting, LLC in 2008 specializing in ISO 9001 Management System, Statistical Thinking, Designed Experiments especially the U of M Carlson School professor Chris Nachtsheim’s Definitive Screening Designs.

*All but Dissertation – a phrase coined by my favorite history author Stephan Ambrose indicating all that all that remained to obtain a PhD was to finish the thesis.

Date & Time
Tuesday June 14th, 2022 6:30am CDT
End Date & Time
Tuesday June 14th, 2022 8:00pm CDT
Virtual Meeting on Zoom
Minneapolis, MN
United States
Conference, Meeting, Social Event
Host Type
Webinar Link / Meeting Instructions
This program meeting will be virtual via Zoom. The Zoom link for the meeting will be provided in the confirmation email sent when your registration on ePLY is completed. Please, your certificate of attendance will be sent by email to the email informed during your registration.
Additional Information
Questions? Send email to
Event Sponsor Information
Founded in 1948, ASQ Minnesota Section has grown to be one of the largest sections within the ASQ community. With almost 1800 members, approximately 80% of our members live or work within the Greater Twin Cities area. We provide a wide variety of opportunities for individuals seeking to connect with like-minded professionals and increase their ability to make our world work better. You can also find us on LinkedIn and Facebook.
Category Public Calendar

Event Comments


i suspect all registered members will get a zoom link soon. Thanks

Let's give a big shout out to Mr. Mike Mercer.

Contacted to let us know that he will distribute a coupon good for 60 days free use of the Excel Add-In called BPCharts that he will be using for June Meeting. Regular Price is $99

Hi Mattheus--I am registered but did not receive a link, only the payment confirmation. Can you send it to me? JoAnn Christensen

Event Map

Date & Time: 06/14/2022 06:30:00 AM CDT