Milwaukee Section 1202 Spring 2021: Resolving Conflict and Handling Difficult People Problems
3

Topic:
Resolving Conflict and Handling Difficult People Problems

Successfully navigating conflict can be a game-changer in your career. First, we’ll identify the difference between productive and unproductive conflict, then gain the tools to bring all kinds of disagreements to a resolution. You’ll return a high-impact player on your team.

Learning Objectives

Address conflict by first knowing its source.
  • Apply strategies to constructively handle conflict.
  • Use a proactive process to resolve conflict.
  • Effectively identify the characteristics of difficult people and how to deal with them.

Speaker Bio:
Learning & Development Manager
Direct: 262.696.3424
Cheryl.Lucas-DeBerry@mranet.org

Inspiration - “Life is 10% of what happens to you and 90% how you react—you are in charge of your ATTITUDE.” —Unknown

A vibrant presence—that’s Cheryl Lucas-DeBerry. And that’s what Cheryl brings to every training
experience. Participants report that her programs are interactive and involving, yet comfortable and fun.
With her casual, inclusive style, she has a reputation for excellence among participants who routinely
refer coworkers and colleagues.

Expertise
Cheryl’s more than 18 years of experience include the development of programs in human resources, leadership, customer service, and diversity. Her career has also included management of training department operations and supervision of a basic education program for adult learners in the nonprofit arena. During her years as an independent consultant, Cheryl advised and trained numerous managers in effective communication techniques and leadership skills.

Key Accomplishments
• Managed training operations for a 32-clinic healthcare facility.
• Owned and operated a successful training consultancy specializing in effective communication techniques and leadership skills.
• Designed, developed, and facilitated training programs both nationally and internationally.
• Contributed as a member of a development task force that successfully redesigned and enhanced MRA’s flagship leadership series.

Education
Professional and Community Activities
Cheryl is a member of the Association for Talent Development (ATD, formerly ASTD), National Association for African Americans in Human Resources (NAAAHR), and Zonta International. She has also served on the boards of several nonprofit organizations.

Professional and Community Activities
Cheryl is a member of the Association for Talent Development (ATD, formerly ASTD), National Association for African Americans in Human Resources (NAAAHR), and Zonta International. She has also served on the boards of several nonprofit organizations.

Registration: Please See Additional Information Below More Details Tab
  1. Registration Link
  2. Class size is limited to 50 registrations. Please register early.
  3. Registration cancellation, 2 weeks prior for refund.
Date & Time
Saturday March 13th, 2021 8:30am CST
End Date & Time
Saturday March 13th, 2021 12:00pm CST
Venue
Virtual
Categories
Webinar, Course
Host Type
Geographic
Additional Information
A MESSAGE TO OUR MILWAUKEE ASQ COMMUNITY

Nothing says "Wisconsin" like 35° "heat wave!" We hope you were all able to enjoy some of today's sunshine! Just dropping in to provide a quick update about our Spring Education Events starting next weekend, March 6.
SPRING TRAINING EDUCATION SEMINAR UPDATE

ASQ Milwaukee is committed to exhibiting, promoting, and fostering excellence through quality. We recognize that the past 12 months have challenging, to say the least. So, in the spirit of serving our members, we're pleased to announce that ASQ Milwaukee is creating our own local stimulus package for our upcoming Spring Training Seminars on March 6, March 13, and March 20.
We're honored that you've been weathering this storm with us this past year, and we'd like to find another way to give back. So from now until registration deadlines, we'll be offering a 31% discount on all three dates for our spring training seminars. You can now register for each session for just $100! But hurry! Registration deadlines are fast approaching! If you have previously registered, we will refund the difference in the amount paid.

Seminar date                                                                                                     Registration deadlines
March 13 resolving conflict and handling difficult people problems                                 February 25
March 20 root cause analysis                                                                                    March 6   

As always, please feel free reach out to us directly at asqmilwaukee@gmail.com with any questions or comments.

Thanks and Be Well,
Joe Manske, Section 1202 Chair,
and The Entire ASQ Milwaukee Leadership Team


 
Event Sponsor Information
ASQ Milwaukee Section 1202
Category Public Calendar

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Date & Time: 03/13/2021 08:30:00 AM CST