With Pierce Story and Grace Duffy
Recorded on May 20, 2021
Are you interested in examples of basic quality tools to improve healthcare outcomes?
This talk will introduce the 10 quality system elements of an effective healthcare quality management system and tools to systematically improve the safety and quality of patient outcomes.
In this informative 60-minute webinar, you will learn:
- the Healthcare Quality Management System model
- the 10 Healthcare Quality System Elements
- application of quality tools to improve healthcare systems and outcomes
CLICK HERE TO WATCH RECORDING
Pierce Story is co-founder and vice president of concept development at Capacity Strategies, Inc. A healthcare innovator and speaker, he is also the author of several books and articles, including, Optimizing Your Capacity to Care: A Systems Approach to Hospital and Population Health Management; The Good, Bad, and Ugly of Performance Optimization; and Maximizing Efficiency Through Focus on Poly-Chronic Care Systems. Story can be reached at email@example.com.
Grace Duffy has over 45 years’ experience in successful business and process management in corporate, government, education, and healthcare. Grace uses her experience as President, CEO and senior manager to help organizations improve. She has authored 15 texts, additional book chapters, and many articles on quality, leadership, and organizational performance. She is a frequent speaker and trainer. Grace holds an MBA from Georgia State University. She is an ASQ CMQ/OE, CQIA, SSGB, and CQA. Grace is a LSS Master Black Belt, ASQ Fellow and Distinguished Service Medalist. Grace can be reached at firstname.lastname@example.org.