* Due to a conflict with our designated Sept 8 guest speaker's calendar, we have had to flex our Program Schedule. We are grateful for Katie Benyo's flexibility.
Speaker: Katie Castree Benyo, Accumen
Topic: Turning Soft/"Light Green" Savings into Hard/"Dark Green" Dollars
Abstract: There's a tendency in service organizations to concentrate on projects that save time. Time savings are then converted to soft/"light green" dollars. For example, improving a process saves 'X' hours, multiplied by an hourly wage, equals 'Y' financial savings. In reality, labor expense has not decreased. If there is a finite amount of work to be done, revenue has not increased. Executive leadership may be dissatisfied. What's missing?
The answer is Labor Optimization, and it does not entail reductions in force!
Labor Optimization is a long-term initiative to right-size your labor pool to support the business. As your organization pursues continuous improvement, successful projects reduce workload. Labor pool can then shrink over time while maintaining or increasing quality and service standards.
This presentation will cover what Labor Optimization is, what it is NOT, why it is important to capitalize on time/labor savings, and four key components of successful Labor Optimization.