April 4, 2022, Ann Arbor Section Meeting: Norma Simons, Using the Concepts of Quality to Drive Institutional Effectiveness
- What is Institutional Effectiveness in Higher Education?
- How do quality concepts enhance improvement in education?
- How is student learning assessed?
- How is student satisfaction measured?
Regarding her own certifications, Norma is a member of the ASQ (American Society of Quality), a Certified Quality Engineer, a Certified Reliability Engineer, and a Certified Six Sigma Black Belt. In addition, she has received the distinguished recognition as ASQ Fellow. She currently volunteers as Chair-Elect for the Education Division and has published and delivered presentation on Quality and Education.
Norma has a Master of Science degree in Industrial Engineering/Operations Research from Wayne State University in Detroit, Michigan, in addition to degrees, from the University of the West Indies in Jamaica, in Natural Sciences and Education. At present. She is pursuing a PhD in Education at Walden University.