April 22 ASQ Houston. The Misconception of Lean Pertaining to Quality. 2903
April 22 ASQ Houston. The Misconception of Lean Pertaining to Quality.
Greater Houston Area Section 1405 April 2021 Professional Development Meeting

Many companies that pursued lean derailed! WHY? We address the most common definition of lean: “a set of ‘tools’ for eliminating waste.”

About this Event

Can eliminating waste actually be the cause of lower quality?

Why do so many companies still struggle with the proven principles and management philosophy of the Toyota Production System, a.k.a. lean?

The Toyota philosophy is the Deming philosophy.

It’s time to revisit W. Edwards Deming’s leadership and management training in four interrelated areas:

  1. Appreciation for a System – Systems and Process Thinking
  2. Knowledge of Variation – Common Causes and Special Causes, Variety of Variation
  3. Theory of Knowledge – Comprehensive Understanding of Deming’s 14 Points for Management
  4. Psychology – How People are Influenced by Management

Deming’s 14 Points – Are They Still Relevant?

Providing a Holistic View

  • Transforming an Organization by Realigning the Core Purpose
  • Increasing Quality, Customer Loyalty, Worker Satisfaction and Ultimately - Profitability
  • Reducing Costs by Reducing Scrap, Defects, and Rework

Quality must be a strategic plan built by leadership and supported by management. Collaboration is vital for engineering to deliver first time, right quality, every time. Real quality doesn’t happen from “tick-the box” audits. Quality is the fastest way to cash flow and lower operating costs. Quality is not limited to your products or services only. Everyone must participate in quality control, or it becomes too expensive. Automate your results by focusing on the processes and system. Who’s going to “one-up” Japanese quality? Why we need a QUALITY revolution in business, today!

“The greatest waste in America is failure to use the ability of people.”

“Money and time spent for training will be ineffective unless inhibitors to good work are removed.” –W. Edwards Deming


Steven Feltovich is President of SJF Business Consulting, LLC. He offers insights gained through thirty-eight years of experience in the automotive industry.

He has an extensive automotive industry background, which includes OEMs, dealerships, MSOs, independents, insurance companies, and automotive refinish companies. Steve has written and developed several advanced business training programs designed for owners, managers, and employees in various industries.

Steve has a deep understanding of the Toyota Production System (TPS) a.k.a. Lean process improvement, both as an internal and external consultant, to the automotive industry, manufacturing, and insurance companies. This diversified background allows Steve to strategically apply the right methods for organizational transformation and continuous process improvement.

He has been a consultant to top executives in the automotive industry in North America, Central America, and the U.K. for over twenty years.

Date & Time
Thursday April 22nd, 2021 6:00pm CDT
End Date & Time
Thursday April 22nd, 2021 7:30pm CDT
on line
Houston, TX
United States
Conference, Meeting, Webinar
Host Type
Webinar Link / Meeting Instructions
ASQ Houston April 2021 Meeting: The Misconception of Lean Pertaining to Quality. Steven Feltovich
Hosted by Greater Houston Section 1405

Thursday, Apr 22, 2021 6:00 pm | 1 hour 20 minutes | (UTC-05:00) Central Time (US & Canada)
Meeting number: 127 582 6848
Password: Houston2021

Join by phone
1-408-792-6300 Call-in toll number (US/Canada)
Access code: 127 582 6848
Event Sponsor Information
University of Houston – College of Technology 

Azimuth Compliance Consulting

Abacus Quality System Services Inc. (AQSS)

Aviation, Space & Defense Division

DQS Management Systems Solutions
Category Public Calendar

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Date & Time: 04/22/2021 06:00:00 PM CDT