Process Improvement & Quality Fundamentals (virtual class) **With ASQ CQIA Certification option
Presented by VMEC in partnership with the Vermont Section of ASQ.- Friday 8:30-Noon September 9, 16, 23, 30 2022
Quality problem solving and process improvement are an essential capability for building an organization’s sustainability and customer loyalty. This course provides the essential fundamentals for performing effective quality and process improvement.
In four half-day sessions: participants will learn the tools, techniques, and necessary planning to improve a business process and achieve better process outcomes, with increased efficiency.
- Added value: This course ALSO prepares you to attain the Certified Quality Improvement Associate (CQIA) status with the American Society for Quality (ASQ). Go to: https://asq.org/cert/quality-improvement-associate
For an organization to pursue excellence and control costs, there must be internal capability for effective and sustainable process improvement.This course will enable participants to competently contribute to process improvement initiatives, while getting a comprehensive understanding of how quality management has, and continues to evolve in all business sectors, and globally.
Who should attend: managers, supervisors and individual contributors who want to gain the knowledge and skills of a quality practitioner who participates in, or leads, process improvement projects.
- Participants can bring a project to work on throughout the duration of the
- course and get instructor feedback & guidance on the project. Examples:
- Cycle time analysis and reduction
- Root cause analysis
- Process measurement (SPC application)
- Variation & waste analysis and reduction
Course Outline: each session is 3.5 hours in duration; virtual sessions on Webex
- Session 1: Quality management systems, terms & the quality gurus’ philosophies
- Session 2: Fundamentals of quality improvement, root cause analysis and process
- improvement using A3 problem solving and various quality tools
- Session 3: Choosing, chartering and leading a process improvement project team
- Session 4: Quality assurance & control fundamentals, including CAPA the 8D way