ASQ TR 2:2018, a useful COQ standard provides detailed guidelines on Cost of Quality (COQ) development, implementation and monitoring to improve quality and performance.
Making use of this standard—in tandem with ISO 10014—can help organizations realize financial and economic benefits from their quality management system (or other management systems).
In this presentation we will explore why building quality at the source and COQ measurement is beneficial to an organization. We will also address guidance for effective implementation of COQ. Participants will also understand major failure modes, and lessons learned from past implementations.
We will discuss:
- Quick online survey - Pulse check on COQ.
- Foundation of COQ.
- “Quality at the Source” – The 10X thumb rule.
- “Quality at the Source” – investing in Advanced Product Quality Planning.
- Common failure modes.
- Lessons Learned from program implementation.
- Key takeaways.
Govind Ramu is a licensed professional engineer from Ontario, Canada.
He has completed Stanford LEAD from Stanford Graduate School of Business. He is the convener for ISO technical committee 176 / subcommittee 3 working group 23 for ISO 10014.
Ramu is an ASQ Fellow, recipient of ASQ Crosby Medal, ASQ LA Simon Collier Quality Award and holds six ASQ certifications: manager of quality/ organizational excellence, engineer, Six Sigma Black Belt, auditor, software quality engineer and reliability engineer.
He is an author of The Certified Six Sigma Yellow Belt Handbook (ASQ Quality Press, 2016) and coauthor of The Certified Six Sigma Green Belt Handbook (ASQ Quality Press, 2015), The Lean handbook (ASQ Quality Press, 2012) and the American standard ASQ TR 2:2018: Cost of Quality: Guidelines for Development, Implementation and Monitoring to Improve Quality and Performance (ASQ, 2018).
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