Most executives and change leaders emphasize that customer experience and excellent service are top priorities and keys to success. In part one of this session we discussed of the challenge of (a) what “service” means, (b) who “the customer” is or (c) what customers’ top priorities are. Recording can be viewed on our Youtube Channel prior to attended part two. In part two of this session we will discuss how we can fix this by using a new paradigm and pragmatic method for achieving unambiguous agreement on the answers to these essential questions.
• A clear roadmap for uncovering, translating and integrating voice of the customer you’re your current inhouse initiatives
• The method to differentiate 3 roles a customer can play in any context
About the speaker
Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership. His experience ranges from clinical, healthcare administration, healthcare IT, contract administration and negotiations, financial analysis, quality and leadership, culture change, project management and strategic planning, business and people management, systems implementations and mergers, data analysis, data migration, medical claims analysis, college and university course development, and varied projects that come with owning your own management consulting business.
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After registering, you will receive a confirmation email containing information about joining the webinar. All attendees participating in our webinars for at least 40 minutes are eligible for 0.1 RUs which will be distributed via email after completion of the webinar. A recorded copy of the original webinar will be published on both our YouTube channel and our myASQ community as soon as possible after the event.
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